Florist - Johannesburg Marriott Hotel Melrose Arch at Marriott International

POSITION SUMMARY

• Prepare, design, and maintain floral arrangements for public areas, guest rooms, Guest Relations, Front Office, Greatroom & Bathrooms, Offices, Host Restaurant, Lift Landing, restaurant outlets (Archer Bar, Keystone, M-Club, Bistro 1& 2, banqueting venues, and special events. Receive and inspect floral shipments, ensuring quality and accuracy. Maintain a clean, organized, and safe floral workspace and storeroom. Deliver floral arrangements on‑site or off‑site as required and ensure timely follow‑up with requesting departments or customers.
• Follow company policies and procedures, maintain professional appearance, and uphold confidentiality and safety standards. Provide exceptional service to internal and external guests, respond to requests professionally, and build positive working relationships across departments. Perform additional duties as requested by management.

CRITICAL TASKS

Floral Operations

• Trim, water, condition, and prepare flowers for display using required accessories.
• Receive flowers from suppliers, verifying order quantities, refusing unacceptable stock, and logging received items.
• Design and create floral arrangements for public areas, outlets, banquets, events, and guest rooms.
• Deliver arrangements to property locations or off-site venues as required.
• Follow up with departments/customers to ensure floral orders meet expectations.
• Coordinate set-up of floral displays for events and functions.
• Maintain a clean, orderly storeroom and complete shop-cleaning checklist before closing.
• Maintain floral inventory and ensure correct storage practices.
• Maintain a clean, safe, and organized floral workspace and storeroom, completing cleaning checklists as required.
• Perform additional ad hoc duties related to floral operations, plant care, and event support as required by management
• Provide recommendations on floral design enhancements, seasonal flowers, and plant replacements to improve overall guest experience and presentation.

Guest Relations

• Welcome and acknowledge guests according to company standards.
• Anticipate guest needs and respond promptly and professionally.
• Thank guests with genuine appreciation.

Communication

• Speak clearly, professionally, and courteously with guests and coworkers.
• Answer telephones using correct etiquette.
• Share relevant information discreetly.

Working With Others

• Support coworkers respectfully.
• Build positive relationships with all departments.
• Handle sensitive issues with professionalism.

Safety & Security

• Report accidents immediately.
• Follow safety procedures for equipment and chemicals.
• Use PPE and proper lifting techniques.

Policies & Procedures

• Follow company policies, SOPs, and standards.
• Maintain professional appearance.
• Protect company assets and confidentiality.

Physical Tasks

• Reach, bend, twist, lift up to 25 lbs.
• Walk or stand for extended periods.
• Inspect equipment and flowers.

CRITICAL COMPETENCIES

• Analytical: Learning, Decision-Making, Computer Skills, Problem Solving
• Interpersonal: Customer Service, Teamwork, Diversity Relations
• Communication: Listening, Writing, Telephone Etiquette, English Proficiency
• Personal Attributes: Positive Demeanor, Integrity, Adaptability, Initiative
• Organization: Multi-tasking, Time Management, Planning, Detail Orientation
• Computer Skills: Microsoft Office

PREFERRED QUALIFICATIONS

• Education: Matric or equivalent
• Experience: Minimum 1-year related work experience