FNB Community Advisor DHA- Polokwane at FNB South Africa

Are you someone who can: 

• Build and maintain strong relationships with clients. 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner. 
• Ensure compliance with rules and processes and has attention to detail. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyse customer data and recommend tailored solutions. 
• Achieve sales results by providing contextual and integrated financial solutions to customers. 
• Conduct yourself in an ethical manner. 
• Takes accountability for own performance, personal and career development. 
• Show empathy with customers. 
• Stay updated on industry trends and product knowledge. 
• Maximize channel optimisation opportunities identified aligned to customer needs   
• Ensure activities support cost containment and reduction 
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions  
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience 

Qualification & Experience Requirement  

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

End Date: July 15, 2026