Food & Beverage Manager Radisson Hotel & Convention Centre, Johannesburg at Radisson Hotel Group

Description

• Develops, implements and evaluates the hotel’s marketing plan, general business plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability
• Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the hotel’s food & beverage operations are competitive in the market place
• Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed
• Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
• Randomly inspects all food & beverage regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary
• Checks the food & beverage outlets’ reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests
• Is proficient in all food & beverage procedures to be a resource when needed
• Challenges employees within department to achieve optimum food cost percentage and service per employee
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors food & beverage sales regarding discounts
• Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results
• Plans and co-ordinates in-house activities and package plans with Executive Chef, Director of Sales and Rooms Division Manager

DIRECT AND MANAGE FOOD & BEVERAGE DEPARTMENT TO ACHIEVE FOOD & BEVERAGE GOALS

• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Monitors hotel’s overall service and team work daily, and makes recommendations for improvement to Department Heads
• Selects and develops strategies to improve guest service, food production techniques and efficiency
• Analyses financial reports relating to food & beverage, and takes corrective action and follow-up
• Achieves goals for “willingness to return”, “customer complaints per thousand” and “customer comment index”

Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:

• local requirements
• market needs
• competition
• trends
• potential costs and labour costs
• availability of food & beverage products
• merchandising and promotions
• Approves all wine purchasing, and other food & beverage items in accordance with corporate quality standards

With Executive Chef, maintains an updated recipe file for all food and beverage items to include:

• sales history
• sales mix
• actual costs
• potential costs
• par stocks
• production time
• Prepares food and beverage business plan based on input from food and beverage Department Heads
• Assists in the development of the hotel’s annual business plan, by developing strategies to increase sales in food & beverage