Job Openings at Radisson Hotel Group

Description

• Develops, implements and evaluates the hotel’s marketing plan, general business plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability
• Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the hotel’s food & beverage operations are competitive in the market place
• Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed
• Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
• Randomly inspects all food & beverage regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary
• Checks the food & beverage outlets’ reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests
• Is proficient in all food & beverage procedures to be a resource when needed
• Challenges employees within department to achieve optimum food cost percentage and service per employee
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors food & beverage sales regarding discounts
• Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results
• Plans and co-ordinates in-house activities and package plans with Executive Chef, Director of Sales and Rooms Division Manager

DIRECT AND MANAGE FOOD & BEVERAGE DEPARTMENT TO ACHIEVE FOOD & BEVERAGE GOALS

• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Monitors hotel’s overall service and team work daily, and makes recommendations for improvement to Department Heads
• Selects and develops strategies to improve guest service, food production techniques and efficiency
• Analyses financial reports relating to food & beverage, and takes corrective action and follow-up
• Achieves goals for “willingness to return”, “customer complaints per thousand” and “customer comment index”

Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:

• local requirements
• market needs
• competition
• trends
• potential costs and labour costs
• availability of food & beverage products
• merchandising and promotions
• Approves all wine purchasing, and other food & beverage items in accordance with corporate quality standards

With Executive Chef, maintains an updated recipe file for all food and beverage items to include:

• sales history
• sales mix
• actual costs
• potential costs
• par stocks
• production time
• Prepares food and beverage business plan based on input from food and beverage Department Heads
• Assists in the development of the hotel’s annual business plan, by developing strategies to increase sales in food & beverage

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Key Responsibilities of the Director of Operations:

• Ensures the smooth running of the hotel, where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels
• Working proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• Implements strategies where key hotel metrics are identified, communicated and delivered
• Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
• Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance
• Builds and maintains effective working relationships with all key stakeholders
• Reviews and scrutinizes business operations, objectives and best practices, providing recommendations that will drive financial performance and provide added value
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Director of Operations:

• Proven experience in hotel operations with strong problemsolving capabilities
• Excellent leadership skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills

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Key Responsibilities of the Chief Engineer:

• Ensures the smooth running of the property maintenance department, where all areas are maintained to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Develops and implements plans where property maintenance initiatives & hotel targets are achieved
• Leads and manages the maintenance team, fostering a culture of growth, development and performance within the department
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Establishes and delivers an effective planned preventative maintenance programme to address maintenance and environmental and conservation matters
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Chief Engineer:

• Proven experience in property maintenance with strong problemsolving capabilities
• Excellent leadership skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills

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Key Responsibilities of the Senior Chef de Partie:

• Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Senior Chef de Partie:

• Experience in kitchen beneficial but not essential
• Handson approach with a cando work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

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Be part of the REDvolution where as our Creative you are REaDy to:

• Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards
• Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments
• Take pride in what you do, be on hand to make sure that what needs to be done is done well
• Collaborate with others, learn and grow from the experience, developing your own skills for future success
• Creatively work with others to deliver on the goals and targets that we have set ourselves
• Build meaningful and rewarding relationships whilst promoting the company culture and values
• Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements

ARE YOU?

• One to impress? Dynamic? Love people interaction with the skill to mix it up!
• Innovative? Creative with a positive mindset, love a challenge where you know there is a solution
• Engaging, selfmotivated and love guests, we all do
• Genuine? Want to be yourself? We love that and won’t change that, promise!
• Experience of working with IT systems and all things tech?
• Passionate for Music, Art and Fashion? We want to talk to you!

go to method of application »

Be part of the REDvolution where as our Creative you are REaDy to:

• Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards
• Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments
• Take pride in what you do, be on hand to make sure that what needs to be done is done well
• Collaborate with others, learn and grow from the experience, developing your own skills for future success
• Creatively work with others to deliver on the goals and targets that we have set ourselves
• Build meaningful and rewarding relationships whilst promoting the company culture and values
• Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements

ARE YOU?

• One to impress? Dynamic? Love people interaction with the skill to mix it up!
• Innovative? Creative with a positive mindset, love a challenge where you know there is a solution
• Engaging, selfmotivated and love guests, we all do
• Genuine? Want to be yourself? We love that and won’t change that, promise!
• Experience of working with IT systems and all things tech?
• Passionate for Music, Art and Fashion? We want to talk to you!

go to method of application »

Key Responsibilities of the Financial Controller:

• Ensures the smooth running of the accounting department, exerting diligent financial process control and ensuring efficiency and resilience to growth
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries
• Develops and implements business strategies where objectives are communicated, performance is measured accurately and reported upon to support strategic decisions to enable delivery
• Leads and manages the accounting team, fostering a culture of growth, development and performance within the department
• Prepares and is responsible for the hotel budget and profit & loss performance, ensuring that all accounting functions and disciplines are controlled, audited and developed
• Builds and maintains effective working relationships with all key stakeholders
• Reviews and scrutinizes business performance, objectives and standard accounting practices, providing recommendations that will drive financial performance and provide added value
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Financial Controller:

• Proven experience in accounting with strong problemsolving capabilities
• Excellent leadership skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills