Forensic Specialist at Old Mutual

What You'll Do

• Execute investigations into suspected fraud cases flagged by monitoring systems.
• Follow defined escalation paths for unresolved or high-risk cases.
• Apply investigation protocols and adhere to strict timelines.
• Communicate with customers professionally during fraud resolution.
• Ensure timely and effective resolution of confirmed fraud cases.
• Pattern recognition in large data sets.
• Rule-based logic development and testing.
• Root cause and control weakness analysis.

What You Bring

• Bachelor’s degree in Forensics or a related field.
• Certification in fraud investigation (e.g., CFE or equivalent) – mandatory.
• 2–4 years’ experience in fraud investigations or financial crime response.
• Advanced data analysis and interpretation.
• Automating data feeds for dashboards (SQL knowledge advantageous).
• Strong understanding of investigation protocols and regulatory compliance.
• Ability to work under pressure and meet strict timelines.
• Stakeholder engagement and action planning.
• Excellent written and verbal communication.
• Understanding of governance and compliance frameworks.
• Change management and implementation planning.

Why Join Us?

• Be part of a team dedicated to protecting customers and fighting fraud.
• Work in a collaborative environment with clear operational focus.
• Gain exposure to cutting-edge fraud detection tools and processes.

Key Responsibilities

• Investigate suspected fraud cases: Act as the first responder for loyalty and digital fraud alerts, applying defined investigation protocols to gather, analyze, and preserve evidence in compliance with regulatory and forensic standards.
• Perform detailed case analysis: Review transaction data, identify patterns, validate facts, and determine the nature and extent of fraudulent activity, ensuring accuracy and completeness of findings.
• Prepare and present investigation reports: Document evidence and outcomes clearly, providing actionable recommendations for resolution or escalation to governance and legal teams where required.
• Collaborate and escalate effectively: Work closely with internal stakeholders, risk committees, and external authorities when necessary, following established escalation paths for unresolved or high-risk cases.
• Maintain ethical and regulatory compliance: Ensure confidentiality, integrity, and adherence to all relevant laws, internal policies, and industry standards throughout the investigation process.

Skills

• Action Planning, Claims Management, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Typology

Competencies

• Action Oriented
• Business Insight
• Collaborates
• Decision Quality
• Financial Acumen
• Instills Trust
• Manages Complexity
• Optimizes Work Processes

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 13 December 2025