Forex Specialist - Sales at Bidvest Bank

Primary Purpose

• To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships

Minimum Requirements
Qualifications
Minimum

• Matric
• National Diploma – Finance/Certificate in Banking
• RE5
• Ideal
• BCom Finance, Economics, Accounting, Business, Banking

Competencies

• Ability to develop a plan to achieve the sales objectives and targets
• Financial acumen with sound FX business knowledge
• Can demonstrate strong success in new business sales
• Strong communicator, with understanding of sales principles
• Negotiation skills
• Able to establish and build long-term client relationships
• Must have sound Financial Services/FX market knowledge
• Credit assessment and deal structuring skills
• Knowledge of developments in money markets, legislation and statutory requirements
• Experience: 3 to 5 years' experience in Forex or similar role

Duties and Responsibilities:

FX REVENUE & PROFITABILITY

• Plans, initiates and drives sales to achieve sales targets Forex Clients
• Acquire and onboard new customers
• Ensure sales targets and budgets are met
• Contribute to revenue and returns generation

CUSTOMER CENTRICITY AND STAKEHOLDER MANAGEMENT

•  Deliver on excellent customer experience aligned to Bidvest Bank services standards
•  Achieve NPS customer survey target
•  Ensure that client visits are done against agreed target
•  Ensure continuous client interaction through face-to-face interaction and telephonic ‘check-in’ with client base
•  Ensure client queries are dealt with timeously
•  Proactively manage review process of client's facilities
•  Train and assist client on relevant systems in dealing with the bank efficiently
•  Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
•  Encourage activation of new accounts and proactively offer additional account services
•  Ensure all sales leads are submitted and result in agreed % conversion
•  Ensure cross-selling opportunities are identified and result in agreed % conversion
•  Manage Sales, customers and keep abreast of market indicators
•  Manage portfolio through cross-selling of:
•  Increase bank revenue by selling right products and services
•  Market and promote Bidvest Bank through product cross-selling i.e. ABF, BMS, Trade Finance etc.
•  Proactively identify migration and conversion opportunities
•  Stakeholder management: legal, credit, Bankers, back office and Treasury in order to achieve clients’ needs

OPERTIONAL EXCELLENCE

•  Ensure the receipt and capturing of customer information accurately during the account origination process
•  Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
•  Ensure client onboarding process is seamless
•  Ensure accurate capturing, updates and amendments of customer information
•  At onboarding – face to face
•  Is accountable in terms of credit issues pertaining to client portfolio
•  Performs KYC verification throughout customer lifecycle
•  Assist with SARB and manage applications
•  Follow up with all parties to ensure that queries are resolved

PEOPLE MANAGEMENT

•  Contribute to teamwork (level of teamwork, accountability, delivery, quality & speed of information shared contribution to efficiency and effectiveness of area).
•  Share knowledge and insight with team members and provide mentoring and coaching to build depth of skills and knowledge within the team.
•  Provide weekly/monthly sales report to track progress
•  Ensure client files are reviewed and updated
•  Update and managed all client interaction on CRM

LEARNING AND GROWTH
Personal and Intellectual Capital Development

•  Take ownership for driving own career development by preparing own Personal Development Plan and achieving the objectives/milestones set out in the development plan.
•  Actively work towards developing knowledge related to compliance and ethical business practices trends and developments, and work towards building own Intellectual Property.