Forwarding Sales Manager - International Freight (JB4338) at Kontak Recruitment

Minimum Requirements:

• Bachelor's degree or relevant Post Graduate Qualification preferred.
• At least 5 to 10 years of Sales Experience in the International Freight Forwarding Industry.
• Strong understanding of air and sea forwarding processes, regulations, and requirements.
• Excellent communication and negotiation skills.
• Proficiency in MS Office and CRM systems; CargoWise (CW) experience is advantageous.
• Ability to thrive in dynamic environments and manage stress effectively.
• Critical thinking and problem-solving abilities.
• High level of motivation and sales orientation.

Duties and Responsibilities:

New Business Development:

• Generate personal new Forwarding sales to meet annual trade lane volume targets.
• Identify and cultivate relationships with potential prospects to increase market share.
• Coordinate new business accounts secured by the FSM and assess potential opportunities within the inter-company pipeline.

Communication and Liaison:

• Act as a liaison between internal departments, international partners, and clients to ensure effective resolution of issues and adherence to client requirements.
• Communicate regularly with foreign and domestic offices, department managers, and upper management regarding service quality and related issues.

Sales Planning and Execution:

• Define and quantify new Air & Ocean Forwarding targets in collaboration with BD Commercial and Trade Lane teams.
• Develop and execute sales plans to achieve growth objectives, supported by comprehensive monthly, quarterly, and yearly reports.

Standard Operating Procedures (SOP) and Proposals:

• Prepare SOPs and Forwarding Rate Proposals based on customer requirements to ensure quality and profitable service delivery.
• Work closely with the management team and operating staff to implement SOPs and maintain service standards.

Relationship Building and Diplomacy:

• Build strong rapport and credibility with clients through a consultative approach.
• Exercise diplomacy in resolving customer inquiries and issues, maintaining integrity and ethical standards.