Fragrance Advisor PPT (Canal Walk) at The Prestige Cosmetics Group

Purpose of the Role

Drive sales and enhance the client experience to ensure that standards are upheld, while building and maintaining the brand image.

KEY RESPONSIBILITIES

Achieve Counter Sales Targets

• Achieve monthly and annual sales targets.
• Track counter and individual performance against targets.
• Actively drive sales to meet set targets.
• Assist in setting up and executing sales initiatives during Counter events.
• Provide feedback on sales or counter-related issues and concerns.

Brand Management

• Enhance brand awareness and image by adhering to grooming and uniform guidelines.
• Monitor competitor activity to stay competitive.
• Be aware of your in-store ranking and performance.
• Ensure stock is merchandised according to established guidelines.
• Maintain optimal stock levels by knowing your stock versus tester ratio and reporting out-of-stock items daily to the RDM (Regional District Manager).
• Maintain counter hygiene standards in line with brand requirements.

Client Experience

• Uphold and reinforce client experience standards.
• Build and foster strong relationships and loyalty with clients.
• Expand the customer database by attracting new clients.

Administration

• Complete daily tracking sheets and submit them weekly to the RDM.
• Prepare and submit all required progress reports in a timely manner.
• Maintain and update client cards for new and existing clients, and file them accordingly.

Team Work

• Collaborate with colleagues to achieve overall budget goals and support events.
• Assist and support new team members with onboarding and orientation.
• Build effective relationships with retailers to achieve key outputs.

Competencies

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organizing
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure and Setbacks

Requirements/Qualifications

• Matric certificate
• Previous experience in retail and fragrance