Fraud Detection Consultant at Discovery Limited

Job Purpose

• The Fraud Detection Consultant identifies potential fraudulent activity on client accounts in near real time through the management of fraud system alerts. The incumbent verifies the transaction legitimacy by performing an internal fraud risk assessment which includes making written or telephonic contact with the client. In addition to transaction verification, another key objective is to enhance the end clients’ transactional experience by identifying any friction incurred in the process and proactively making client contact to resolve. The successful candidate will also be required to identify new fraud trends and pass that insight onto the fraud analysts for a detailed assessment and for relevant prevention mechanisms to be put in place to reduce impact of fraud trends. 

Areas of responsibility may include but are not limited to:

• Actions alerts with speed and urgency
• Accurately conducts fraud risk assessment ensuring fraud vs. legitimate spend is identified
• Providing awareness to clients around fraud risk trends and how to better protect themselves
• Identifies new risks and trends through alert management and proactive client contact

Skills

Required:

• Interpretation of data leading to decision making insight
• SAS analytics
• SQL analytics
• Knowledge within banking industry, financial crime
• Understanding of Visa and or financial transaction processing within banking sector
• Risk Management theoretical knowledge

Preferred:

• Syntax language to configure rules

Qualifications

• Required: Degree or diploma in risk management, fraud or financial crime would be advantageous

Experience

Required:

• At least 1-2 years’ experience within a client servicing/interaction role
• At least 1-2 years’ experience in a problem-solving role or environment which required critical and logical thinking
• At least 1-2 years’ experience working with high volume, SLA driven tasks

Preferred:

• Experience in risk management within a financial or banking environment
• Experience in a financial crime role