Job Openings at Discovery Limited

Key purpose

• The successful individual will be required to provide the best direct to client service, by identifying the medical aid/ health needs of our clients and presenting the best sales opportunities. 

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential Requirements:

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous Requirements:

• Minimum 1 year health product knowledge
• Discovery Health Knowledge
• Tertiary qualification

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Key purpose

• The Employee Benefit Advice Specialist plays a critical role in providing employees with comprehensive support and guidance on their health-related benefits. Key responsibilities involve onboarding new hires onto the Discovery Health Medical Scheme (DHMS), facilitating enrolment in Vitality, and introducing GAP cover as part of the onboarding process.
• The specialist is further responsible for managing escalated medical aid-related queries from all staff, ensuring service excellence, maintaining compliance, supporting key internal events, preparing reports, and contributing to ad hoc strategic initiatives.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Timely Enrolment: Successfully onboard all new hires onto the Discovery Health Medical Scheme (DHMS) within their first month.
• Vitality Program Participation: Promote enrolment in Vitality Premium, and where not feasible, ensure enrolment in Vitality Active.
• GAP Cover Marketing: Introduce GAP cover during onboarding and capture selections for activation.
• Ongoing GAP Cover Engagement: Promote GAP cover to the existing portfolio to enhance overall benefit participation.
• Effective Escalation Management: Manage and resolve all escalated medical aid issues efficiently, ensuring employee satisfaction.
• Member Service Excellence: Provide prompt and effective assistance to all members, ensuring positive service experience.
• Accurate Administration: Complete all daily administrative tasks accurately and efficiently to support seamless operations.
• Compliance Adherence: Submit and upload all required compliance documents timeously, maintaining a low DPMO (Defects Per Million Opportunities) score.
• Ad hoc Projects: Participate in ad hoc projects that align with the strategic vision of            Discovery Connect.
• Active Event Participation: Actively support Core Induction Day 1, Vitality in Action Day events, and other key team activities.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Action oriented
• Communicates effectively
• Builds networks
• Drives results
• Ensures Accountability

Qualification & Experience

Essential Requirements:

• Matric
• RE5 certification
• 1-2 years’ experience in a client-facing advisory role

Advantageous Requirements:

• NQF level 4-6
• RE1 certification
• Accreditation to sell Health and Life products
• Tertiary Qualification in Financial Planning

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Job Purpose

• The Fraud Detection Consultant identifies potential fraudulent activity on client accounts in near real time through the management of fraud system alerts. The incumbent verifies the transaction legitimacy by performing an internal fraud risk assessment which includes making written or telephonic contact with the client. In addition to transaction verification, another key objective is to enhance the end clients’ transactional experience by identifying any friction incurred in the process and proactively making client contact to resolve. The successful candidate will also be required to identify new fraud trends and pass that insight onto the fraud analysts for a detailed assessment and for relevant prevention mechanisms to be put in place to reduce impact of fraud trends. 

Areas of responsibility may include but are not limited to:

• Actions alerts with speed and urgency
• Accurately conducts fraud risk assessment ensuring fraud vs. legitimate spend is identified
• Providing awareness to clients around fraud risk trends and how to better protect themselves
• Identifies new risks and trends through alert management and proactive client contact

Skills

Required:

• Interpretation of data leading to decision making insight
• SAS analytics
• SQL analytics
• Knowledge within banking industry, financial crime
• Understanding of Visa and or financial transaction processing within banking sector
• Risk Management theoretical knowledge

Preferred:

• Syntax language to configure rules

Qualifications

• Required: Degree or diploma in risk management, fraud or financial crime would be advantageous

Experience

Required:

• At least 1-2 years’ experience within a client servicing/interaction role
• At least 1-2 years’ experience in a problem-solving role or environment which required critical and logical thinking
• At least 1-2 years’ experience working with high volume, SLA driven tasks

Preferred:

• Experience in risk management within a financial or banking environment
• Experience in a financial crime role