Fraud Investigator at Tower Group

Purpose:

• The purpose of this role is to assist with the monitoring and investigation of fraud events

Responsibilities:

• Monitor transactions and fraud exceptions or alerts on regular bases dependent on the product type and association rules
• Provide daily reports on fraud monitoring and exception analysis
• Assist the fraud investigator in contacting customers, obtaining proof of transactional behaviour and where required report events to the Forensic investigators
• Assist the Team Lead Fraud in developing, testing and implementing fraud rules across product types
• Meeting daily SLA of attending and managing queries
• Process all new applications daily
• Process all settlement queries as it pertains daily
• Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
• Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area
• Assisting with the settlement and balancing as well as operational support of vendors

Requirements:

• Matric 
• 1 to 3 years’ experience within a RSA Bank’s fraud department dealing with Merchant/Card/Cheque Account Fraud and fraud investigations

Core competencies, knowledge and experience: 

• Excellent analytical skills
• Attention to detail
• Diligence
• Reporting and Advanced PowerPoint / Excel skills
• Administrative Skills
• Problem Solving Skills
• Proactive and driven