Jobs at Tower Group

About the job
Role purpose:

• Execution of daily driving for Vodacom Business activities, Client visits, Government visits. Protection of Executive, avoiding threats against assets and people.

Key accountabilities and decision ownership :

• Managing the secure transportation of Executives and delegates.
• Identify and prevent any threat against Executives or any assets in transit
• Daily Ad-hoc requests needing transportation of Executives and Collection or drop off of Vodacom Business collateral.
• Perform basic vehicle maintenance and provide customer service
• Plan routes to optimize efficiency and avoid traffic congestion
• Ensure the safety of passengers and adhere to traffic laws
• Report any accidents, incidents, or vehicle issues timeously
• Ensuring that deliveries and collections are made timeously and in the best condition

 Key performance indicators [max 3]:

• Maintaining confidentiality
• Communication and interpersonal skills

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About the job
Role purpose: 

• The role of the Human Resources Business Partner is responsible to create an enabling environment to drive performance and employee engagement across the business areas by partnering with business leaders to define and implement relevant and appropriate People plans. 
• Provide HR Business Partnering to Leadership teams. Facilitate the delivery of the Vodacom strategic HR priorities, through defining an appropriate strategy to deployment the people plan and partner with business leadership in the execution of the plan. 
• The key focus will amongst others include but not limited to organisation effectiveness, talent management & building capabilities. Bringing the Human element to Technology while supporting sound business decisions. 

Key accountabilities and decision ownership: 

People Planning 

• Input to functional people plan that is fully aligned to Vodacom/functional strategy 
• Drive delivery of functional initiatives/projects to support Technology strategy 

Organisation Effectiveness & Change 

• Support and deliver functional change programmes and OE activity in business areas 
• Interface with key stakeholders to ensure alignment with cross-functional change activity and manage the change process 
• Input to monthly and quarterly organisation reviews 
• Deliver against FTE, contractor & employment Opex targets in business areas and support business in managing the payroll budget and Headcount 

Core competencies, knowledge and skills: 

• Telecom Industry experience will be an added advantage 
• Knowledge and experience in Change management, people organization plans and 
• Exposure to coaching leaders for behaviour change 

Competencies: 

• Problem solving and decision making 
• Analytical thinking 
• HR reporting 
• Interpersonal skills and negotiating skills 
• Business Acumen 
• Knowledge of labour legislation 
• Knowledge of HR policies and procedures 
• Consultation skills 
• Planning and Organising 

Must have technical / professional qualifications: 

• Matric / Grade 12 essential and 
• Ensure organisation clarity & alignment in business areas, e.g., reporting lines, role profiles, role titles and global job architecture 
• Ensure data integrity of people related information in the business unit 
• Drive organisation efficiency in business areas (ensuring compliance with agreed spans & layers targets) 
• Act as tactical sparring partner, engaging on the effectiveness of processes, systems, data and people 
• Drive the HR agenda within the BU, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements – provide advice and training to line managers 
• Propose, develop and deliver key functional change programmes in collaboration with COE. 

Cultural Change 

• Play key role in supporting leaders to align to spirit behaviours and related people/HR policies. 
• Provide Leadership of cultural change in business areas/areas of responsibility 
• Challenge & improve people policies/processes/practices to ensure alignment with Vodafone, People strategy and new ways of working 
• Challenge & support leaders in business areas to align behaviours/attitude to Spirit and new ways of working 
• Ensure that the Health and Safety standards are maintained to required guidelines 

Performance and Reward 

• Ensure active management of poor performers in business areas 
• Partner with the business leaders to drive group initiative on PD 

Talent & Resourcing 

• Collaborate with the TM team to deliver a diverse succession plan. Accelerate high potential development in functional business areas 
• Input to Talent Reviews across the function & follow through on outcomes in business areas; proactively use ‘talent matrix’; ensure robust talent, succession & scenario plans are in place, facilitating the performance and potential calibration
• Advise on performance and potential ratings for F and top talent/successors at all levels
• Actively support all talent programme s – Inspire, MBA’s, Rising Stars, etc.
• Support Graduate Programme and emerging talent in business areas
• Actively manage Diversity & Inclusion agenda in business areas
• Key part in senior resourcing for business area (in partnership with Resourcing colleagues). Interview & calibrate agreed / key management in business areas
• Ensure that resourcing processes are fully aligned to business requirements (attraction, selection, onboarding, etc.)
• Leadership and Management Development
• Ensure understanding of management development programmes to ensure effective development at key transition points on the management/leadership ladder and drive uptake of development programmes relevant to BU specific priorities
• Coach executives across business areas, in collaboration with COEs

Organisational Capability

• Work with L&D to build critical functional capabilities to enable the business areas to deliver against their plans
• Ensure functional induction framework is developed and implemented & core organisational on-boarding programmes are in place and being effectively used
• Ensure development of future capabilities required
• Relevant 3 Year Degree/National Diploma (e.g. Human Resources, Personnel Management, Industrial Psychology, Business Management, etc.) - essential and 
• A minimum of 5 - 8 years' applicable experience as a Human Resources generalist across all areas of the HR spectrum essential 
• Inclusive of 3 years’ experience as an HR professional interfacing with senior leadership in a corporate environment 
• A post-graduate qualification will be advantageous

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Purpose:

• The purpose of this role is to assist with the monitoring and investigation of fraud events

Responsibilities:

• Monitor transactions and fraud exceptions or alerts on regular bases dependent on the product type and association rules
• Provide daily reports on fraud monitoring and exception analysis
• Assist the fraud investigator in contacting customers, obtaining proof of transactional behaviour and where required report events to the Forensic investigators
• Assist the Team Lead Fraud in developing, testing and implementing fraud rules across product types
• Meeting daily SLA of attending and managing queries
• Process all new applications daily
• Process all settlement queries as it pertains daily
• Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
• Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area
• Assisting with the settlement and balancing as well as operational support of vendors

Requirements:

• Matric 
• 1 to 3 years’ experience within a RSA Bank’s fraud department dealing with Merchant/Card/Cheque Account Fraud and fraud investigations

Core competencies, knowledge and experience: 

• Excellent analytical skills
• Attention to detail
• Diligence
• Reporting and Advanced PowerPoint / Excel skills
• Administrative Skills
• Problem Solving Skills
• Proactive and driven

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Purpose:

• To be successful in this role, the person should have a solid background in the Telecommunications and Financial
•  Services industry and a good understanding of the relevant technical equipment and software. They should also have excellent communication, customer service, sales, and problem-solving skills. They should be able to work independently and as part of a team and manage their work progress according to the schedule. The objective of this role is to also put the customer at the heart of all operational activities, focusing on channel optimization and performance.

Responsibilities:

• Develop and execute regional sales strategies to achieve revenue targets
• Lead a team of sales professionals
• General providing guidance, coaching, and performance management
• Collaborate with cross-functional teams to align sales efforts with overall business objectives
• Collaborate with channel partners to optimize distribution and reach
• Stay informed about industry trends, competitor activities, and customer preferences
• Product Portfolio Management
• Oversee the performance of various projects within your region
• Monitor product adoption, identify growth opportunities, and address any challenges
• Work closely with product teams to enhance offerings and meet customer needs.
• Drive sales across multiple channels such as Branded and Unbranded Retail; Third-Party Distributors and Business Direct
• Ensure stock availability in all stores
• Market Intelligence, use market insights to refine sales strategies and adapt to changing market dynamics
• Cultivate strong relationships with key stakeholders, including clients, partners, and internal teams
• Represent Client at industry events and conferences
• Ensure customer and market growth including but not limited to Device insurance (Prepaid, Postpaid, New & Upgrade) 
• Ensure customer and market growth including but not limited to Personal Lending including personal loans and Business Lending including Business Term Advance and Business Cash Advance
• Ensure customer and market growth including but not limited to Terminal sales
• Train, mentor and assist regional, distributor and retail sales force with new products
• Provide timely feedback to senior management regarding performance
• Maintain accurate records of all call-, sales- and activity reports. These are to be submitted weekly to line management or through prescribed system
• Proactive engagement with clients and the market with a view to growing awareness and visibility of products and capabilities
• Manage performance across all products in the branded- & unbranded retail channels & third-party distribution channels by fostering business relationships to increase revenue from sales and client retention.
• Analysis of the fulfilment process to identify process gaps that have revenue opportunities, cost threats or a churn risk that require an intervention
• Manage contact list of all Branded / Unbranded; General / Partner stores & Third-party distributors and staff.
• Collaboration with Other Departments, such as: Product Managers: To align sales efforts with product strategies; Marketing Teams: To coordinate promotional activities; Finance Teams: For budgeting and financial planning; Human Resources: For talent acquisition and development
• Matrix Reporting. In addition to the direct reporting line, the Regional Manager will engage in matrix reporting. This involves collaborating with other regional managers, business unit heads, and General cross-functional teams
• The Regional Manager may lead a team of sales professionals, including Regional Service Consultants
• Key performance indicators include but are not limited to grow payments turnover; grow insurance base; grow lending disbursements

Requirements: 

• Bachelor's degree in business, Marketing, or a related field (master's preferred)
• Proven experience in sales leadership, preferably in financial services or technology
• Valid driver’s license
• Ability to travel within the region as required

Core competencies, knowledge, and experience:

• Sales orientation
• Strong analytical and numeric background
• Excellent communication, customer service, sales, and problem-solving skills
• Good teamwork, time management and interpersonal skills
• Ability to travel frequently and work in various locations and facilities
• Excellent communications, presentation & interpersonal skills
• Attention to detail and ability to complete documentation within tight timelines and to a consistently high standard
• Strong understanding of Sales processes
• Business analysis
• Understanding of Direct Sales
• Fundamentals of Project Management is essential
•  Understanding of the CVM (Customer Value Management)
• Strong knowledge of the Telecommunications industry
• Strong analytical skills and data-driven decision-making abilities
• Excellent communication, negotiation, and presentation skills
• Prioritization and Time Management
• Trend analyses to enable business improvement

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Role purpose: 

• Responsible for building organizational capability through leading and driving talent resourcing initiatives to acquire the best talent for MAST Services (Pty) Ltd. Collaborate with Leadership to understand their talent needs and align resourcing strategies to meet the people plans in a timeous manner. Deliver professional and relevant recruitment approaches and practices to drive a seamless experience for all stakeholders (recruiting line manager, candidates etc) 

Key accountabilities and decision ownership : 

• Collaborate with business to develop and cultivate excellent working relationships to build in-depth understanding of requirements in order to plan sourcing strategies 
• Build talent pipelines for future needs.
• Lead and coordinate end-to-end talent acquisition services including being accountable for proactively communicating and updating key stakeholders
• Consult with the business to support targeted attraction strategies for relevant business area based on the business drivers/strategy, research and analysis.
• Pro-active sourcing of candidates via internal databases, alternate sourcing channels, referrals, talent days and talent mapping exercises in order to meet client requirements.
• Provide market trends and analysis on a regular basis, utilising these insights to influence recruitment plans.
• Engage with preferred suppliers where necessary and build working relationships to deliver the right talent for the business.
• Accountable for resourcing reporting, including analysis of performance against KPIs and insights to shape the business area to further shape the business area specific resourcing strategy.
• Provide an exceptional candidate experience throughout the recruitment process.
• Assist with the alignment and achievement of Business Area Transformation targets through targeted sourcing and shortlisting.
• Develop reporting matrix against realistic turnaround times for Exco 

Core competencies, knowledge and experience:

• Experienced talent acquisition specialist who has managed portfolios of complex recruitment for a demanding client base with a deep functional expertise 
• Creative sourcing strategies for small – medium business 
• Ability to work in a fast paced and changing environment.
• An effective and persuasive communicator who seeks insight into the business needs and acts as a knowledgeable advisor, as well as liaise and influence at senior level.
• Strong networker, who adapts well to changing priorities, demonstrates resilience, flexibility and energy.
• Ability to analyse recruitment data and trends and to implement corrective actions.
• Commercial Acumen
• Experience in dealing with tight deadlines in a fast moving environment and dealing with complex roles and business areas

Must have technical / professional qualifications:

• Matric / Grade 12 
• 3-year qualification in HR field is essential 
• 5 years + experience in talent acquisition
• Experience in developing and delivering recruitment strategies and processes to improve outcomes. 
• Experience in research, market mapping, networking and stakeholder management 
• Experience in managing vendors/suppliers and SLA’s 
• Experience in TA with a PAN African lens is an advantage 
• Experience in selling Company’s EVP as total value proposition