We enable people worldwide in emerging markets to access financial services. PayJoy partners with retailers to get customers access to credit. Boost your sales. Unlock credit easily.
Read more about this company
Oversee Manual Review staff activities by ensuring compliance with global standards regarding our daily operation and providing staff with performance-based feedback
Understand local current IDs characteristics to ensure compliance with KYC.
Build weekly and monthly reports on key metrics of the team (approval rates, accuracy, marked as fraud, SLAs, Weekly and monthly report building, solid analysis and sampling).
Accurately detect fraud vectors and ensure to report them immediately.
Assist customer experience staff with duties when required
Investigate and solve any operational inconsistencies
Document pertaining to customer service department activities.
Requirements
2-3 years of experience in a leadership position in CS.
Preferably working with mobile, consumer electronics, or financial products.
Strong communication, analytical skills and critical thinking.
Microsoft Office knowledge (intermediate mandatory).
Strong people and organizational skills.
English fluency, Spanish is a plus.
Desirable
Knowledge on using GSuite and Microsoft office tools.
Experience using CRM tools such as Zendesk, Talkdesk, Salesforce, etc.
Experience in using training and quality platforms
Gmail
Yahoomail