Fresh Openings at Kontak Recruitment

• An established and growing IT services provider is looking for a technically capable and service-driven SLA Account Manager to join its Cape Town–based team. This role is responsible for owning client relationships within SLA agreements, managing support tickets end to end, and delivering consistent, high-quality IT support across multiple environments. The position combines hands-on Tier 2 technical support with client-facing responsibility, vendor coordination, and contribution to ongoing service improvements within an ITIL-aligned framework

Minimum Requirements:

• Based in Cape Town or surrounding areas
• Valid driver’s licence and ability to attend occasional on-site client visits
• Strong working knowledge of Microsoft 365 administration
• Solid Windows 10 / 11 desktop and laptop support experience
• Experience supporting SME IT environments
• Good understanding of basic networking concepts (IP addressing, DHCP, DNS, Wi-Fi, VPN)
• Strong customer service orientation with clear written and verbal communication skills in English
• Professional, well-presented, and confident in client-facing engagements
• Detail-oriented, organised, and able to perform under pressure
• Ability to work independently while contributing effectively within a team

Duties and Responsibilities:

• Act as the primary technical point of contact for assigned SLA clients
• Take full ownership of incidents, service requests, and problems for allocated accounts
• Ensure all tickets are managed in line with contractual SLAs and internal KPIs
• Proactively communicate with clients regarding progress, delays, and resolutions
• Provide remote and occasional on-site Tier 2 technical support, including:
• Windows desktops and laptops
• Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint basics)
• Azure AD / Entra ID user and group management, MFA, and password resets
• Endpoint security tools including antivirus, EDR, BitLocker, and MFA enforcement
• Printers, scanners, and peripheral devices
• Basic networking support and VPN access
• Triage, investigate, and resolve support tickets independently where possible
• Escalate advanced server or infrastructure issues to internal specialist teams
• Delegate appropriate tasks to junior helpdesk staff and review their work
• Build and maintain trusted relationships with client stakeholders
• Manage vendors and third-party suppliers in support of SLA clients
• Identify recurring issues and recommend preventative actions or service improvements
• Provide technical input to support renewals, upgrades, and account changes
• Maintain accurate client documentation, including network diagrams and configurations
• Contribute to internal knowledge bases and follow ITIL-aligned service processes

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• An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an MSP environment. The position is well suited to an individual eager to build a solid foundation in IT support, Microsoft 365, and structured troubleshooting while working closely with senior technical staff and SLA Account Managers. The role is office-based, ticket-driven, and focused on learning, development, and service excellence

Minimum Requirements:

• Based in Cape Town or surrounding areas
• Valid driver’s licence
• 1–2 years’ experience in an IT support or helpdesk role
• Basic understanding of Windows operating systems
• Basic working knowledge of Microsoft 365 applications
• Understanding of general IT troubleshooting concepts
• Strong customer service and communication skills
• Professional, well-presented, and confident when engaging with end users
• Willingness to learn, take guidance, and follow established processes

Duties and Responsibilities:

• Act as the first point of contact for incoming IT support requests
• Monitor, log, categorise, and prioritise helpdesk tickets

Provide first-line technical support, including:

• Password resets and account lockouts
• Microsoft 365 user issues (Outlook, Teams, OneDrive sync)
• Basic workstation troubleshooting
• Printer, peripheral, and hardware support
• Software installation and configuration

Assist with basic Microsoft 365 administrative tasks, including:

• User creation and licence assignment
• MFA setup and resets
• Basic mailbox and Teams troubleshooting
• Escalate unresolved or higher-complexity issues to SLA Account Managers in line with internal processes
• Communicate clearly and professionally with end users, providing regular ticket updates
• Maintain a friendly, service-oriented approach in all client interactions
• Follow troubleshooting guides, internal documentation, and escalation procedures
• Build technical capability through hands-on exposure, mentoring, and internal training
• Contribute to a collaborative, process-driven helpdesk environment

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• Lead the administration function for a regional office. Manage staff, support the branch manager, and ensure seamless operations.
• This role offers stability, responsibility, and the chance to grow in administrative management.

Minimum Requirements:

• Grade 12 or equivalent qualification
• 2 or more years of administration experience within a customer service and client-facing environment
• 1 or more years of staff supervision experience
• 1 or more years of experience in Funeral Insurance or other relevant long-term insurance (non-negotiable)
• Proficiency in MS Office (Excel, Word, Outlook)
• Typing speed of at least 25 words per minute (tested)
• Exceptional written and verbal communication skills in English (additional languages advantageous)
• RE5 qualification (preferred)

Duties and Responsibilities:

• Manage and oversee admin submissions for the sales division; capture and scan applications within deadlines
• Ensure supervision questionnaires are scanned and uploaded accurately and on time
• Prepare for weekly sales meetings, ensuring application and contract stock are maintained
• Compile and submit weekly and monthly reports to the branch manager
• Assist clients with amendments, cancellations, claims, and general queries
• Supervise and train administrators, ensuring team efficiency and accuracy
• Support additional reasonable requests to maintain smooth departmental operations

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• This European-based boutique advisory and consulting firm is expanding and seeking a hands-on HR Generalist to join its growing team.  Reporting to the Financial Manager, you will work across a varied scope, from developing strong internal relationships to advising other businesses on effective people management.
• The position suits an experienced HR professional with formal consulting exposure who is comfortable operating across multiple jurisdictions and advising senior stakeholders, while also building practical HR foundations in a small, globally distributed organisation.

Minimum Requirements

• Proven experience as an HR generalist or HR business partner in a consulting, professional services, or advisory environment.
• Formal consulting background (training and experience in a structured consulting setting is essential)
• Experience working across multiple countries and legal frameworks.
• Strong judgement and self-awareness, able to identify when issues require specialist legal input.
• Calm, practical, and transparent approach to problem-solving.
• Comfortable working remotely and independently in a small, globally distributed organisation.

Key Responsibilities
Internal HR (core focus initially)

• Professionalising HR foundations, including policies, performance frameworks, KPIs, and employee development approaches.
• Supporting managers on people matters across Europe, the UK, the US, South Africa, and Asia.
• Advising leadership on workforce structure, risk, and people strategy in a multi-country context.
• Overseeing recruitment planning and supporting priority hires.
• Acting as a first point of escalation for employee relations issues, with appropriate referral to external legal advisors when required.

Client-facing HR consulting (30–40% once established)

• Advising clients on practical HR challenges, including workforce setup, recruitment support, and people processes.
• Supporting clients operating primarily in European jurisdictions, with a particular focus on compliance-aware, pragmatic solutions.
• Working alongside senior consultants to diagnose HR issues and recommend appropriate actions.

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• Lead a high-performing sales team in the funeral insurance space.
• Take ownership of branch operations, ensure compliance, and drive strategic growth initiatives.

Minimum Requirements:

• Completed Grade 12.
• RE5.
• Tertiary admin qualification (desirable).
• 3 or more years’ Funeral Insurance industry experience.
• 2 or more years of Branch Management experience.
• FAIS and Long-Term Insurance Act knowledge.
• Excellent English (written and spoken); additional languages preferred.
• Strong admin and customer service.
• Strong MS Office and assessment tools/software skills.
• Valid Driver’s Licence.

Duties and Responsibilities:

• Recruit and manage a team of Sales Managers and Advisors.
• Plan and execute marketing strategies.
• Achieve recruitment, sales, and retention targets.
• Address poor performance and ensure target delivery.
• Comply with FAIS, Long-Term Insurance Act, and data privacy legislation.
• Report regularly to senior management.
• Allocate advisors to worksites and manage those relationships.
• Ensure daily admin processes run smoothly.
• Oversee training and development of the sales team.
• Manage debt control and commission statements.
• Compile and submit weekly reports.

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• Support an independent and reputable Wealth Manager with smooth client onboarding, compliant administration, and professional follow-through.
• Enjoy a structured workday, a mostly remote setup, and a role that’s all about getting things done properly and efficiently.

Minimum Requirements:

• Completed Grade 12
• RE5 and solid working knowledge of FICA processes and record-keeping
• 5 or more years of experience in an administration/ PA/ Secretarial role
• 2 or more years’ experience as a Broker Assistant or Wealth/Financial Advisor Assistant supporting an advisor’s client portfolio
• Experience supporting investments and related product administration (quotes, submissions, follow-ups)
• Proficient in MS Word, Excel, and PowerPoint
• Experience working on a CRM system and keeping client data accurate and up to date
• Able to communicate with clients professionally (email and phone) and handle confidential information

Duties and Responsibilities:

• Provide day-to-day administrative and operational support to the Wealth Manager
• Manage client onboarding from start to finish, including documentation, applications and record keeping
• Handle compliance administration, including FICA packs, application forms and maintaining accurate records
• Prepare and process investment, insurance and retirement product applications and related paperwork
• Prepare quotes, submit business, and follow up on cases with product providers and relevant parties
• Liaise with clients, product providers and internal teams to ensure efficient follow-ups and resolutions
• Schedule client meetings, prepare meeting packs, and support follow-up actions after meetings
• Maintain accurate client records and keep CRM data up to date
• Assist with portfolio administration, valuations and reporting as required
• Handle client queries professionally and timeously, escalating where needed
• Support the Wealth Manager in meeting regulatory and compliance standards
   

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• Join a growing tech team modernising a Django-based insurance platform in a regulated financial services environment.
• Work on meaningful improvements, collaborate closely with senior developers, and enjoy strong work-life balance in a professional, team-driven setting.

Minimum Requirements:

• 2 or more years software QA experience testing Python and Django applications
• Strong Python proficiency
• Testing tools experience Pytest, Django TestCase, Selenium WebDriver, Robot Framework, Postman, Requests, Locust, Bitbucket
• Strong understanding of SDLC and agile
• Able to write SQL queries for data validation
• High attention to detail with focus on data accuracy, security, and compliance
• Professional team player able to engage internal and external stakeholders
• Insurance or financial systems exposure preferred
• Modern JavaScript frameworks and containerisation exposure preferred
• Coding and development knowledge a plus

Duties and Responsibilities:

• Contribute to technical modernisation of a Django-based insurance platform under guidance of senior developers
• Support the design and implementation of APIs and system integrations
• Follow and contribute to best practices in software development and system architecture
• Collaborate with senior team members to strengthen technical capability and delivery outcomes
• Participate in system design discussions and provide technical input
• Apply security best practices and support maintenance of data integrity under supervision

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• Step into a senior role modernising Django-based systems in the insurance or financial services space.
• Own technical direction, build clean API integrations, and help raise engineering standards in a collaborative hybrid team.

Minimum Requirements:

• 4 or more years of experience as a Python Developer with 2 or more years at a senior level
• DevOps exposure
• Django
• API design and integration
• MySQL/MariaDB
• CI/CD exposure
• System security principles and secure coding practices
• Team player
• Able to engage with internal and external stakeholders
• JavaScript frameworks advantageous
• Containers and automation concepts advantageous
• Fintech or insurance industry experience advantageous

Duties and Responsibilities:

• Modernise and enhance Django-based systems
• Design, build and integrate APIs
• Guide technical direction and contribute to architecture decisions
• Mentor junior developers and support code quality standards
• Improve legacy code, automation and overall system reliability

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• This is a senior-level retention marketing role for an experienced strategist who owns outcomes end to end. You’ll work with established direct-to-consumer (DTC) eCommerce brands, leading retention strategy across email and CRM channels and acting as a trusted, client-facing partner.
• The role is fully remote and open to candidates based in South Africa. You’ll collaborate with a distributed team and work primarily with US-based clients, requiring consistent overlap with US business hours.
• The position starts on a contractor basis with a structured 90-day probation period and a clear pathway to a long-term, full-time engagement.
• You’ll be responsible for retention strategy across a small portfolio of high-revenue DTC eCommerce brands (typically 5–8 clients). These are sophisticated businesses with strong acquisition engines and high expectations around performance, insight, and communication.
• This is not a junior execution role. You’ll be trusted to operate autonomously, make strategic decisions, and clearly and confidently represent retention performance to clients.

Minimum Requirements

• 3+ years of hands-on experience using Klaviyo at an advanced level.
• Proven experience working with Shopify-based DTC eCommerce brands (agency or in-house).
• A strong background in retention marketing (not just email production).
• Confidence working with data, metrics, and performance analysis (LTV, repeat purchase, cohorts, testing).
• Experience in presenting strategy and performance insights directly to clients.
• Comfort managing multiple accounts and priorities without heavy oversight.
• Active, practical use of AI tools (e.g. ChatGPT, Claude, Gemini) to improve speed and quality of work.
• Experience with retention-related tools such as subscription platforms, analytics tools, or customer insight platforms is beneficial but not required.

Key Responsibilities

• Owning the retention strategy across email and CRM channels, from planning through optimisation.
• Leading advanced email programmes focused on repeat purchase, customer lifetime value, and engagement.
• Developing testing frameworks with clear hypotheses, observations, and recommendations.
• Analysing performance data and translating insights into clear, commercially grounded recommendations.
• Acting as a senior, client-facing point of contact for strategy discussions, performance reviews, and roadmap planning.
• Creating email and retention briefs for copy, design, and technical teams to execute.
• Collaborating closely with internal delivery teams to ensure strategy is executed accurately and efficiently
• Taking full ownership of outcomes, work quality, and client satisfaction.
• While execution is supported by specialist teams, you must be hands-on enough to validate feasibility, troubleshoot issues, and step in when required.

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• Own end-to-end tenders and proposals in a professional services environment where your work directly supports winning new business.
• You will coordinate stakeholders, manage deadlines, and deliver polished, compliant submissions and client-ready documents.

Minimum Requirements:

• A relevant bachelor’s degree preferred
• 3 or more years’ experience in tenders and proposals, business development, and marketing in a professional office environment
• Advanced MS Word, Excel, PowerPoint and Outlook and confident using online tender portals
• Proven experience managing tender and proposal submissions in the public or private sector
• Strong written English and exceptional attention to detail
• Able to manage multiple deadlines in a fast-paced environment
• Experience in professional services such as audit, consulting, legal or corporate finance is advantageous

Duties and Responsibilities:

• Identify and pursue new business opportunities through proactive business development activity, including lead generation, outreach, and pipeline building
• Identify suitable tender opportunities and manage tender portals and platforms
• Manage tender and proposal submissions end to end, ensuring compliance and deadlines are met
• Compile, format, package and submit tenders and proposals to a high professional standard
• Coordinate internal inputs, allocate actions, and drive timelines to completion
• Work with technical teams to shape responses and supporting documentation
• Review submissions for completeness, accuracy, compliance, quality, and brand consistency
• Track both tender and business development pipelines, including key dates, client engagement, and outcomes, and provide progress updates
• Attend tender briefings and business development meetings when required and translate requirements into clear internal actions
• Handle tender, proposal, and business development queries and coordinate communication with internal and external stakeholders
• Maintain statutory and compliance documentation used for tenders and client submissions
• Maintain a central repository of standard content, templates, CVs, references, and supporting documents
• Maintain and update CRM records, client information, engagement tracking, and business development activity reporting
• Create and maintain presentation templates and related stationery to support a consistent professional image
• Prepare and update capability statements, pitch decks, company profiles, and supporting marketing collateral for business development initiatives
• Coordinate participation in events, trade shows and conferences, including logistics, collateral preparation, lead capture, and follow-up

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• A fast-growing automotive group is seeking a senior, hands-on HR Executive to lead and own the full HR function across 10+ branches and 300+ employees. This is a high-impact leadership role suited to someone who understands the motor trade environment, can drive people strategy, and can professionally balance the human element with commercial outcomes.

What’s in it for you?

• You’ll oversee all HR operations, lead strategic HR planning, drive organisational progression, and play a key role in leadership—with strong potential to form part of EXCO.
• Step into a head-of-HR role with real authority and influence across a multi-branch group. Work in a business that’s growing exponentially—plenty of scope to implement structure, process and strategy.
• Potential EXCO exposure and involvement in high-level decision-making.
• Own the HR roadmap end-to-end and build a strong, scalable people function

Minimum Requirements:
Qualifications:

• Bachelor’s degree in human resource management, Industrial Psychology, Organisational Psychology, or Human Capital Management is essential
• Postgraduate qualification in Industrial Psychology or a related HR / Behavioural Science field will be highly advantageous

Experience:

• 8–10 years senior HR leadership experience (HR Manager / Senior HRBP / HR Executive level)
• Proven experience managing HR across multiple branches/sites
• Proven experience managing HR for 300+ staff
• Minimum 5 years’ experience in the motor industry (non-negotiable)
• Demonstrated ability to lead change, implement strategy, and drive compliance across a group environment

Systems & Tools:

• Sage VIP experience is essential
• Strong working knowledge of HR systems, reporting, and workforce data (HR metrics, dashboards, trends)

Core Competencies:

• Strategic HR leadership with a practical, operational mindset
• Strong ER/LR capability (discipline, incapacity, grievances, CCMA preparation support)
• Confident stakeholder management at senior leadership level
• Policy development, process implementation, and governance
• Hands-on, visible leadership style with the ability to travel and be present at branches when required

Other:

• Willingness and ability to travel to branches as required
• Valid driver’s license

Duties and Responsibilities:
Group HR Leadership (Head of Function):

• Lead and oversee the full HR function across all branches and departments
• Act as the senior HR authority for the group—driving standards, structure, and consistency
• Build and maintain an HR team / HR support structure aligned to business growth
• Ensure HR is positioned as a strategic partner while remaining operationally strong

Strategy, Planning & Organisational Progression:

• Develop and implement the group HR strategy aligned to business goals and growth plans
• Support leadership with workforce planning, succession planning, talent pipelines, and organisational design
• Drive initiatives that improve performance, accountability, culture, and staff retention
• Contribute to leadership planning and decision-making (potential EXCO involvement)

Employee Relations & Compliance:

• Oversee employee relations across the group, ensuring fair, consistent processes
• Guide and support disciplinary processes, investigations, hearings, and dispute management
• Ensure compliance with South African labour legislation and internal governance
• Maintain and update HR policies, procedures, and employment practices

Recruitment, Onboarding & Talent Management:

• Oversee recruitment strategy for the group (role prioritisation, approvals, process consistency)
• Improve hiring quality through structured processes and strong line-manager support
• Drive onboarding standards and performance probation processes
• Implement performance management frameworks suited to a motor trade environment

Payroll Oversight & HR Administration (Sage VIP):

• Oversee payroll processes and controls in collaboration with payroll/finance
• Ensure accurate employee data management, contracts, letters, HR records, and reporting
• Ensure Sage VIP is maintained and optimised for accurate HR and payroll outputs
• Monitor leave management, overtime controls, and workforce data integrity

Training, Development & Culture:

• Drive learning and development initiatives across branches (skills upliftment, leadership development)
• Support managers with people leadership, difficult conversations, and team performance
• Build a strong, aligned company culture that supports growth and staff engagement

Multi-Branch Support & Visibility:

• Travel to branches as needed to support managers, resolve HR matters, and maintain standards
• Ensure consistent HR implementation across sites while allowing for operational realities
• Build trusted relationships across the group—branch managers, departmental heads, and leadership