Area Administration Manager at Kontak Recruitment

• Lead the administration function for a regional office. Manage staff, support the branch manager, and ensure seamless operations.
• This role offers stability, responsibility, and the chance to grow in administrative management.

Minimum Requirements:

• Grade 12 or equivalent qualification
• 2 or more years of administration experience within a customer service and client-facing environment
• 1 or more years of staff supervision experience
• 1 or more years of experience in Funeral Insurance or other relevant long-term insurance (non-negotiable)
• Proficiency in MS Office (Excel, Word, Outlook)
• Typing speed of at least 25 words per minute (tested)
• Exceptional written and verbal communication skills in English (additional languages advantageous)
• RE5 qualification (preferred)

Duties and Responsibilities:

• Manage and oversee admin submissions for the sales division; capture and scan applications within deadlines
• Ensure supervision questionnaires are scanned and uploaded accurately and on time
• Prepare for weekly sales meetings, ensuring application and contract stock are maintained
• Compile and submit weekly and monthly reports to the branch manager
• Assist clients with amendments, cancellations, claims, and general queries
• Supervise and train administrators, ensuring team efficiency and accuracy
• Support additional reasonable requests to maintain smooth departmental operations