Job Vacancies at Meltwater

Description

• We're seeking an experienced Premium Support Program Manager who will play a pivotal role in optimizing the client experience of top tier Enterprise clients. The Premium Support Project Manager understands our client’s goals, knows the product deeply, and can translate both into a programme that drives adoption and value from our software services offering.
• You will work closely with the Customer Success Executive (CSE) and wider accounts team, but you are the product and programme expert in the room. You are responsible for activation, adoption, and client capability.
• At Meltwater, you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. 

What You’ll Do:

• Be Responsible for driving the execution of the key programs that achieve the client’s strategic objectives
• Be responsible for a portfolio of Enterprise Premium Support clients
• Cultivate enduring and meaningful business relationships with clients.
• Drive Premium Support success across your assigned portfolio by uncovering key themes and opportunities, and sharing valuable insights with the account Customer Success Executive (CSE). Leverage your deep product expertise to craft innovative strategies and solutions that turn challenges into wins.
• Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience. 
• Collaborate with Premium Support teams to establish a unified vision across our five Premium Support Pillars. Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
• Foster internal collaborations to ensure seamless coordination across teams.
• Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.

What You’ll Bring:

• Bachelor’s degree or above, ideally in Business, Marketing, or Communication, laying the foundation for success in this role.
• 4 years of experience in a client facing SaaS role with a programme, technical advisory, or implementation component.
• A track record of managing complex enterprise clients and translating their objectives into structured delivery plans.
• Experience with large-scale project management and associated challenges and requirements in the Enterprise sector.
• Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
• Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
• Comfort working across large organisations, including with C-level contacts.
• Data literacy: you can read your own portfolio metrics, spot patterns, and act on them without needing an analyst layer.
• AI fluency: you use AI tools as a standard part of how you research, prepare, and synthesise.
• Excellent written and verbal communication skills in English.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change!

What You'll Do:

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

What You'll Bring:

• A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role.
• A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. 
• Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients.
• Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets.
• Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction.
• Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness.
• Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms.
• Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
• The ability to legally work in the country of hire is required for this position.
   

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What We’re Looking For:

• Are you excited about harnessing the power of Meltwater and partnering with us as we expand our operations? If so, we're actively seeking professionals like you to join our dynamic team as a Compensation Solutions Architect. In this critical role, you’ll design and maintain our sales compensation plans, using SPIFF & Salesforce. The role will be key in optimizing our systems and creating seamless, data-driven solutions for our commissions team using SPIFF. If you’re excited about creating impactful solutions and be a subject matter expert in commissions automation that drive performance and business success, this is the place for you!
• As the Compensation Solutions Architect for Sales Compensation, you will be responsible for building and configuring the technical infrastructure behind our commission calculations using SPIFF and Salesforce. This includes configuring Salesforce objects in SPIFF, ensuring the integrity of commission data, providing implementation support, and creating user training materials. You will collaborate closely with the commissions, global compensation, FP&A, rev ops, and sales teams to ensure the accuracy and efficiency of our incentive programs. This is a high-impact role and will be the go-to expert for everything related to SPIFF – from designing compensation plans in SPIFF, understanding system issues, and developing solutions, to ensuring data integrity and optimizing performance. You will hold full accountability for the role in managing SPIFF, the commissions tool and will be instrumental in aligning our compensation strategies with business goals.

What You’ll Do:

• Design scalable commission plan architectures and incorporate data from Salesforce that support our sales commissions compensation plans in SPIFF.
• Build and maintain custom Salesforce integrations and data syncs to automate commission calculations.
• Lead configuration in SPIFF by building coded logic (excel format formulas) to calculate commissions and designing new compensation plans as required.
• Work with stakeholders to understand business requirements and translate them into technical solutions for end-to-end plan builds.
• Develop dashboards and external reporting to monitor and track SPIFF performance and commission payouts.
• Ensure that commission logic is accurate, timely, and compliant with business rules and regulations.
• Provide ongoing support for the commissions team by troubleshooting and resolving system-related issues.
• Develop and deliver training to the commissions team on SPIFF management and plan design
• Maintain system documentation, including design specs, configurations, and user guides, Recommend best practices for system use and process improvements.

What You’ll Bring: 

• A Bachelor's degree, accompanied by a track record of academic excellence and active involvement in extracurricular activities, demonstrating your commitment to personal and professional growth.
• Certification in Salesforce Admin or Salesforce Architecture is preferred but not required.
• Experience with other compensation management tools (example : SPIFF, Xactly, Varicent etc)
• Background in SQL, Cloud platforms (AWS, Azure or Google Cloud), Tableau or Power BI.
• Strong experience with Salesforce development and architecture.
• Proven expertise in designing and implementing compensation tools or commission management solutions.
• Understanding sales compensation processes, particularly around SPIFF and incentive programs.
• Knowledge of how commissions are structured with a strong background in excel and formula for coding within SPIFF.
• Data integration skills and mapping various data flows – Salesforce, Workday, Tableau and API management.
• Ability to work with complex data and ensure accuracy and integrity in commissions reporting.
• Strong communication skills and the ability to collaborate effectively with a globally distributed team across various time zones.
• Experience in user training and documentation creation/management
• A high level of business acumen and influencing skills at all levels of the organization, enabling you to effectively navigate and drive results in a dynamic environment.
• Proven ability to collaborate with diverse teams to achieve successful results, fostering a culture of teamwork and innovation.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
• The ability to legally work in the country of hire is required for this position.

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What We’re Looking For:

• Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.
• Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.
• Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do:

• Manage, renew, and grow a portfolio of accounts after their handover from the Client Acquisition team.
• Drive sustainable long-term revenue growth, leveraging support from our Customer Success, Renewals, and Business Development teams.
• Take ownership of the sales cycle within your accounts including upselling, cross-selling, and contract negotiations.
• Develop strategic account plans tailored to individual customer goals, with a clear focus on retention and expansion.
• Conduct targeted outreach initiatives and capitalize on the momentum generated by our proactive Marketing and Business Development teams.
• Meet or exceed quarterly sales quotas by identifying and prioritizing high-potential opportunities within your book of business.
• Deliver compelling product demonstrations and persuasive sales presentations that communicate clear, tailored value.
• Collaborate closely with the Customer Success team to drive product adoption, satisfaction, and usage.
• Partner with Renewals Representatives to ensure strong account retention and navigate pricing discussions effectively.
• Monitor usage patterns to anticipate renewal risks and expansion opportunities.
• Implement structured sales processes to counter competitive threats and increase customer lifetime value.

What You’ll Bring:

• A Bachelor's degree or higher is preferred.
• A minimum of 4 years’ experience in account management, with at least 2–3 years in business-to-business sales ideally in the software or SaaS space.
• A proven track record of exceeding sales targets and driving customer growth.
• Strong negotiation and communication skills, with the ability to clearly articulate complex value propositions and contract terms.
• A strategic mindset with the ability to develop and execute effective account growth plans.
• Demonstrated ownership of accounts, with a proactive approach to lead generation and revenue expansion.
• Excellent organizational skills and the ability to manage multiple accounts, renewal cycles, and sales activities simultaneously.
• Strong collaboration skills to partner effectively with Customer Success, Marketing, and Sales teams.
• Excellent verbal and written communication skills in English.
• Willingness to work in a hybrid setup: 3 days in the office per week.
• Legal right to work in the country of hire.