Job Openings at Fidelity Services Group

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

go to method of application »

MAIN PURPOSE OF JOB:

• Support and provide superior service to internal and external customers 

QUALIFICATION & EXPERIENCE:

• Matric/ Grade 12
• Computer literate (MS Office, Listener, Outlook)
• Minimum 2 years’ experience within a contact centre of which technical experience is advantageous

DUTIES AND RESPONSIBILITIES

• Booking and scheduling of service calls for technicians
• Coordinate after-hour calls for standby Technicians if shifts exceed normal work hours or with a “standby” supervisor.
• Dispatching and Coordinating of Technicians to attend to all scheduled work
• To build customers’ interest in the services and products offered by the company.
• Drive technical revenue through the marketing “Yes” campaign
• Respond to all queued and escalated calls in an efficient and professional manner
• Communicate any ongoing / rebooked calls if sites have been visited more than twice by any technician due to a recall
• Handling of all client queries and complaints and escalating for resolution where required
• Handling of all ADT Secure Home and Secure Connect with help aids and scheduling of service calls
• Handling of all CCTV and new FADT technical product queries and complaints
• Attend to Inbound and Outbound Webmail/Webchat communication
• Perform telephonic guidance and advice when clearing error messages, finding faults & problems in the security system
• Identify product types and provide documentation & Information to a customer related to a particular request
• Save clients from cancelling their contracts due to technical complaints by offering the applicable save offers and offering resolution to satisfy the customer.

go to method of application »

Overall Purpose of the Job:

• Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

General Admin

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department
• Maintain the Manager’s diary
• Maintain the Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Compiling of reports: Weekly & Monthly
• Screen all documentation / correspondence for the Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Manager

go to method of application »

Job Description

• The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric
• Grade A PSIRA accredited and registered with Response
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health
• Computer literate an advantage
• Must have estate/residential experience
• Must reside in Johannesburg Area
• Valid Code 8/10 Drivers Licence
• Fire Arm Competency – Handgun, Shotgun, Rifle for Business Purposes

Job Specification

• Report writing
• Safeguarding
• Patrolling
• Entrance and exit control
• Completing relevant registers
• Standard duties as per training
• Response to alarms and incidents
• Good communication skills
• Able to work under pressure
• Able to follow instructions accurately
   

go to method of application »

Overall Purpose of the Job:

• Ensure effective completion of all administration duties pertaining the area.

Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

General Admin

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department
• Maintain the Manager’s diary
• Maintain the Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Compiling of reports: Weekly & Monthly
• Screen all documentation / correspondence for the Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Manager