Fraud Specialist at FlySafair

RESPONSIBILITES:

• Monitor and analyse Post Payment Model queues to identify syndicate fraud activity;
• Analyse and keep record of syndicate fraud activity;
• Recommend preventative measures based on the outcome of the analysis;
• Recommend updates of the pre-payment rules to combat future fraud attacks;
• Stand in for the Fraud Manager when unavailable or on leave;
• Assist the Fraud Manager with daily, weekly & monthly statistics, reports, and presentations;
• Assist the Fraud Manager with rule reviews, system development and any technical issues regarding the fraud system;
• Monitor the Fraud system, promptly address transaction queues, and upload new data into the system;
• Liaise with Banks, cardholders & call centre;
• Monitor the official fraud report line;
• Ensure that the No-Fly list is updated daily;
• Responsible for the following:
  • Case administration
  • Evidence gathering and interviewing
  • Disciplinary hearings and CCMA
  • SAPS & Courts
  • Case finalization, feedback, and reporting;
• Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration);
• Network with Experian, bank & SAPS staff where possible to build relationships and support networks;
• Attend IAFCI/ICFP webinars & seminars where possible;
• Attend all team/ departmental/ company meetings;
• Acknowledge all company policies/ procedures as requested;
• Assist in helping and mentoring new staff to ensure that SOP's, regulations, and terminology is correctly understood.

REQUIREMENTS:

• Grade 12;
• Full ACFE/ICFP membership and/or relevant tertiary qualification;
• Minimum of 5 years' relevant credit card fraud investigation experience in the aviation environment or commercial/online merchant credit card fraud investigation;
• 3 years' Supervisory or Team Leader experience (Advantageous);
• Knowledge of business policies;
• Booking system, Payment system & Fraud system knowledge;
• Knowledge of chargeback & refund procedures;
• Knowledge of Criminal and internal investigations;
• Compiling credit card fraud prevention strategies;
• Analysing large volumes of sales data with the aim of identifying fraud syndicate modus operandi;
• Excellent communication and interpersonal skills;
• Leadership skills;
• Strong organisational skills;
• Ability to motivate, coach and influence;
• Excellent administrative skills;
• Report writing — Knowledge of Microsoft Word;
• Weekly & Monthly statistics — Knowledge of Microsoft Excel;
• Presentations — Knowledge of Microsoft PowerPoint;
• Accuracy and attention to detail;
• Problem-solving skills;
• Strong analytical skills.

PERSONAL ATTRIBUTES:

• Professional;
• High integrity;
• High degree of patience and assertiveness;
• Must have a passion for costing/accounting Initiative-taking;
• Ethical, tactful, dependable and accountable;
• Process- and results-driven;
• Immaculate timekeeping;
• Reliable and committed;
• Dependable and flexible.