Vacant Positions at FlySafair

RESPONSIBILTIES:

• Collect passengers' lost property from FlySafair stations;
• Sort lost property according to time periods of loss;
• Contact passengers where possible to liaise for collection of property;
• Communicate with passengers who have reported lost items;
• Return identified lost property to airports for passenger's collection;
• Assist with the delivery of lost property to couriers for passenger collection where required;
• Identify and track owners of lost Identification documents and passports;
• Assist with queries relating to lost property from the Call Center Team and baggage handlers;
• Document and categorise lost items;
• Maintaining record and logs of lost and found items
• Follow procedures for handling valuable or sensitive lost items;
• Coordinate with other departments or authorities as needed (e.g., security, airlines, law enforcement);
• Keep the lost and found area organized and accessible;
• Provide assistance and information to passengers regarding lost property policies and procedures.

REQUIREMENTS:

• Grade 12;
• Proficient in the use of Microsoft Office (Word, Outlook, Excel);
• Good office administration skills;
• Must have a valid Driver’s License;
• Good communication skills (written and verbal).

PERSONAL ATTRIBUTES:

• Professional;
• Integrity;
• Strong organization skills;
• Attention to detail;
• Ability to work proactively and unsupervised;
• Immaculate timekeeping;
• Honest and trustworthy.

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RESPONSIBILITIES:

• Manage the procurement process from initiation to completion of payment;
• Act as a point of contact between the company and suppliers & identify potential suppliers based on project requirements;
• Manage supplier evaluation and selection;
• Negotiate contracts, terms and deadlines with vendors and suppliers;
• Manage the complete contract life cycle from Creation, Collaboration, Signing, Tracking, Renewal and Closure;
• Receive feedback and monitor the supplier lead time and quality of services provided;
• Monitor price fluctuations of goods and vendor pricing and work out a strategy to ensure best pricing and quality to be supplied to FlySafair;
• Liaise actively with the Technical department heads to understand the needs across the Technical department;
• Review requests for Quotations (RFQs) and monitor all delivery timelines are met and to ensure a >98% OTIF;
• Manage accurate records for all procurement activities;
• Prepare financial and quality Audits;
• Accurately track and report key functional metrics;
• Thoroughly examine and test existing contracts to ensure maximum contract value on agreed contracts;
• Together with the Warehouse manager, monitor Consignment stock and report back to suppliers and Management;
• Provide input into the Annual Budget and future capacity requirements;
• Responsible for the overall Performance of Contract Obligations and the effectiveness of the Contract;
• Monitor and report on the total Value of Contract and ensure price competiveness;
• Oversee the compliance rate and is accountable for the Purchase Order accuracy;
• Manage the full procurement team and their performance.

REQUIREMENTS:

• Grade 12;
• Degree in Finance, Logistics, Supply Chain Management, Business Administration or Equivalent;
• 5+ years Procurement experience of which, must include 3 years managerial experience;
• Proven experience of previous Contract Management;
• Proficient in Procurement procedures and best practices;
• Proficient knowledge of inventory and inventory controls;
• Aviation experience (preferred);
• Knowledge of SAM AMO system (advantageous);
• Qlickview experience (Advantageous).

PERSONAL ATTRIBUTES:

• Excellent communication skills both written and verbal;
• Aptitude in decision-making and working with numbers;
• Strong leadership
• Organisational, multitasking, and problem-solving skills;
• Critical thinker;
• Deadline driven;
• Immaculate time keeping.

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RESPONSIBILITES:

• Monitor and analyse Post Payment Model queues to identify syndicate fraud activity;
• Analyse and keep record of syndicate fraud activity;
• Recommend preventative measures based on the outcome of the analysis;
• Recommend updates of the pre-payment rules to combat future fraud attacks;
• Stand in for the Fraud Manager when unavailable or on leave;
• Assist the Fraud Manager with daily, weekly & monthly statistics, reports, and presentations;
• Assist the Fraud Manager with rule reviews, system development and any technical issues regarding the fraud system;
• Monitor the Fraud system, promptly address transaction queues, and upload new data into the system;
• Liaise with Banks, cardholders & call centre;
• Monitor the official fraud report line;
• Ensure that the No-Fly list is updated daily;
• Responsible for the following:
  • Case administration
  • Evidence gathering and interviewing
  • Disciplinary hearings and CCMA
  • SAPS & Courts
  • Case finalization, feedback, and reporting;
• Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration);
• Network with Experian, bank & SAPS staff where possible to build relationships and support networks;
• Attend IAFCI/ICFP webinars & seminars where possible;
• Attend all team/ departmental/ company meetings;
• Acknowledge all company policies/ procedures as requested;
• Assist in helping and mentoring new staff to ensure that SOP's, regulations, and terminology is correctly understood.

REQUIREMENTS:

• Grade 12;
• Full ACFE/ICFP membership and/or relevant tertiary qualification;
• Minimum of 5 years' relevant credit card fraud investigation experience in the aviation environment or commercial/online merchant credit card fraud investigation;
• 3 years' Supervisory or Team Leader experience (Advantageous);
• Knowledge of business policies;
• Booking system, Payment system & Fraud system knowledge;
• Knowledge of chargeback & refund procedures;
• Knowledge of Criminal and internal investigations;
• Compiling credit card fraud prevention strategies;
• Analysing large volumes of sales data with the aim of identifying fraud syndicate modus operandi;
• Excellent communication and interpersonal skills;
• Leadership skills;
• Strong organisational skills;
• Ability to motivate, coach and influence;
• Excellent administrative skills;
• Report writing — Knowledge of Microsoft Word;
• Weekly & Monthly statistics — Knowledge of Microsoft Excel;
• Presentations — Knowledge of Microsoft PowerPoint;
• Accuracy and attention to detail;
• Problem-solving skills;
• Strong analytical skills.

PERSONAL ATTRIBUTES:

• Professional;
• High integrity;
• High degree of patience and assertiveness;
• Must have a passion for costing/accounting Initiative-taking;
• Ethical, tactful, dependable and accountable;
• Process- and results-driven;
• Immaculate timekeeping;
• Reliable and committed;
• Dependable and flexible.