Freelance Business Unit Director at TBWA\ South Africa

Description

Client Service / Business Management                       

• General revenue and track responsibility of the assigned clients
• Lead and drive the team to provide excellent client services by managing the delivery of the account strategy as well as demonstrate excellent financial management skills ensuring profitability for your accounts
• Assist in the development of the Agency's relationship with the Client from Advertising supplier to Marketing Communication supplier to Brand Leader
• Deliver or exceed your client's business target whilst delivering or exceeding your income target
• Case Studies: ensure detailed strategic case studies of all campaigns are kept and updated on a quarterly basis              
• Explore and secure approval for Organic Growth + Cross Selling
• Adhere to company guidelines, such as timely completion of performance conversations and time sheets, accurate revenue forecasts and achieving ultimate utilization of budgets and targets
• Explore and recommend new cost effective/innovative methods to deliver campaign
• Ensure that agency is at the forefront of innovation and that this knowledge is shared across your peer group and throughout your team
• Manage day-to-day activity relating to the client account              
• Ensure the delivery of exceptional Creative services

Client Relationship Development                  

• Have a clear understanding of the client's operational requirements and deliver briefs to agreed plans
• Continuously provide input into the strategic direction of each client account and ensure communication of any directional changes to your team and to the creative teams
• Seek opportunities to develop more business opportunities for your client, utilizing additional services whenever possible              
• Routinely review client account with management assess business potential and profitability of account relationships              
• Control information gathered about the Client through accurate contact reporting, clear project documentation on costs, copy and artwork instructions               
• Deliver highest standards of client satisfaction, measuring this through feedback, surveys, campaign evaluation and continuous adapting and adjusting approaches to benefit client needs              
• Ensure clients have full access to the range of services that are available within the agency including digital, planning, production and other services to build the strength of the business relationship through delivery of value-added services
• Manage client satisfaction evaluation process and achieve optimal satisfactory results
• Ensure clear understanding for the client's business requirements and translate this into clear deliverables for your team
• Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines

Collaboration and Teamwork              

• Raise the profile of the Department and foster good relationships across all divisions in the Company
• Work in partnership with the creative teams to provide excellent creative solution for your client's needs at all time
• Work with all departments to improve efficiencies and delivery on all accounts

Team Leadership                       

• Manage your team by coaching, training and career development by on the job prcesses
• Help to create the best standards that will become the agency best practices
• Manage the performance of your team to continuously achieve or better income targets
• Allocate resources within your team to maximize skill set and client coverage
• Create clear development plans for your team and yourself in line with business and individual needs
• Adhere to and ensure adherence to company performance and behavior expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc.

Financial Management                          

• Deliver the best solutions to your client and maximizing profit for your client and the agency
• Ensure invoicing and financial administration of the highest standards to ensure timeous collection of income for the agency
• Provide monthly forecasts and income reports to your team associates
• Drive the ethics of cost control and income growth all the way through your team
• To monitor all billings procedures carried out by Account team and alert Account Management Director promptly to any likely changes to billing and Income or any potential write-offs   

Requirements

Minimum Requirement

• Minimum of three to five years' experience as an Business Unit Director with a creative or advertising agency.
• Proven experience in the management of client accounts.
• Solid project management experience
• Outstanding communication and interpersonal abilities