Front Of House Manager - Onrus at Faircape Group

Specific duties include, but is not limited to the following:

Service:

• Supervise the comprehensive meal and beverage service, with support from waiter staff, across both the clubhouse and healthcare facilities.
• Ensure all meal reservations are efficiently recorded and managed.
• Organise seating arrangements for residents in the clubhouse dining area during meal service.
• Oversee and contribute to ad hoc beverage service, including special occasion cocktail preparation.
• Provide attentive wine service during lunchtime service.
• Manage the execution of afternoon tea and cake service within the dining room.
• Support and collaborate with the bar staff during designated shifts at the dining room bar.
• Facilitate the daily cash reconciliation process for the bar and coffee shop.
• Coordinate and supervise waiter service at the coffee shop.
• Ensure that accurate billing procedures for all orders are followed diligently.
• Maintain a safe and hygienic working environment in accordance with company standards.

Set Up for Meal Time and Service:

• Check on setting of tables, cleanliness of cutlery, crockery and glassware on all tables. 
• Ensure all tables has bowl of ice as requested
• Meet and greet residents.
• Complete daily reports regarding any complaints and compliments 

Events:

• Support the Village Manager in organizing and arranging setups for dining room events, including themed and special lunches.
• Welcome and assist residents upon their arrival at the function.
• Aid in the setup and breakdown process for events held in the activity centre.
• Ensure the patio umbrellas are opened during favourable weather conditions and properly folded at the conclusion of each day.

Daily Checks:

• Conduct daily inspections of all clubhouse equipment and lighting fixtures, promptly reporting any irregularities to the Village Manager or Maintenance Manager.
• Activate television sets and initiate background music during designated meal periods.
• Switching on lights in the clubhouse area each morning.
• Activate the air conditioning system and verify that it is adjusted to the appropriate temperature setting.
• Notify the Estate or Maintenance Manager of any discrepancies in housekeeping standards or anomalies that require attention.

Staff Management:

• Manage the scheduling and rostering of all Waiters, ensuring adequate coverage for shifts.
• Coordinate standby and replacement arrangements for Waiters as needed.
• Verify and approve all Waiter hours monthly, including clockings.
• Handling customer complaints and compliments 
• Ensure comprehensive training and understanding of company policies and procedures among all staff members.

Qualifications:

• Tertiary qualification in Hospitality advantageous

Experience: 

• Proven experience in the hospitality industry and/or similar environment
• Knowledge of serving etiquette and basic wine knowledge 

Skills and attributes:

• Exceptional leadership and interpersonal skills.
• Excellent organisational and time management skill
• Customer-centric mindset with a dedication to exceeding expectations.
• Has a strong ability and willingness to train, mentor, manage and continually improve staff performance
• Comprehensive knowledge of current leading culinary trends
• Ability to implement and manage procedures
• Computer proficiency
• Well spoken and presented

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references