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The Faircape Group is an independent development and property management company with more than 30 years of success in the industry. We incorporate free standing homes, sectional title units, as well as mixed use residential and commercial buildings. The recent acquisition in joining the retirement sector has seen the Group grow beyond expectation. We are a ...
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Job Description
As the Administration Manager, you will play a key role in overseeing and coordinating the daily administrative operations at Tokai Estate.
You will be responsible for managing a team of administrative professionals, optimizing processes, and ensuring a smooth workflow. The ideal candidate will have excellent leadership skills, strong attention to detail, and the ability to thrive in a fast-paced environment.
If you would like to work in a dynamic environment where opportunities are endless, then this is the opportunity for you.
Duties will include the following, but not limited to:
STAFF MANAGEMENT
- Lead, motivate, and manage a team of administrative staff to achieve departmental goals.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive work environment that encourages teamwork and professional growth.
- Oversee and manage the compilation of staff shift rosters
STOCK MANAGEMENT
- Control and manage medical supply stock, ensuring optimal levels, storage, and safekeeping.
- Conduct regular stock takes to minimize variances and eliminate wastage.
AUTHORISATIONS
- Track outstanding Medical Aid authorizations.
- Email sub-acute referrals to medical aids to obtain timely authorizations.
- Inform Assessment Manager and referring doctors of declined medical aid authorizations.
- Ensure accurate and timely submission of Medical Aid claims with correct coding.
- Prevent outstanding payments.
EXTENDED LENGTH OF STAY
- Generate daily reports for patients requiring extended stays.
- Minimize outstanding approvals for extended stays.
- Provide risk management advice to the Multidisciplinary Team (MDT) on potential financial risk factors.
PATIENT ADMISSION/DISCHARGE
- Oversee and manage the entire administrative admission and discharge process.
- Ensure completion of all necessary documentation for admissions, progress, and discharges in the subacute facility.
FINANCIAL
- Ensure proper financial control at the facility.
- Liaise with the finance team to keep spending within budget.
ASSET MANAGEMENT
- Ensure proper asset management with updated asset registers, tags and insurance cover
HEALTH AND SAFETY
- Manage health and safety administration.
- Draft weekly and monthly exemption reports for all non-compliant issues.
- Attend health and safety meetings, conduct spot checks, and coordinate evacuations.
Requirements:
Qualification:
- Senior Certificate, relevant tertiary qualification advantageous
Experience:
- Proven experience in a similar role
Skills & Attributes:
- Advanced Computer skills (experience in Google drive, docs, sheets advantageous)
- Strong management skills
- Proven organisational and administrative skills
- Professional communication skills – both verbal and written
- Customer service orientated
- Self motivated and strives for excellence
- Excellent interpersonal skills
- Ability to multitask
- Responsible, accountable and dedicated
- Be able to work in a team and independently
- Excellent attention to detail
Specific Requirements:
- Clear criminal and credit record
- Contactable references
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Duties will include the following, but not limited to:
- Support and counselling to residents and/or family members
- Assistance with adjustment to admission or change in health status
- Assistance with care decision making in absence of family
- Assistance with managing difficult family situations
- Assisting with curatorship applications
- Implementation of the Older Persons Act 13 of 2006
- Present therapeutic group sessions to residents to improve quality of life and foster positive relationships.
- Participating in monthly MDT meetings
- Providing training to various members of staff based on need and request
- Writing health educational/promotional material for newsletters to families and residents
Requirements:
Qualification:
Experience & Knowledge:
- Relevant experience in a similar role
- Training and experience in counselling
- Experience in investigative social work
- Training in bereavement, palliative care and dementia care will be beneficial
- Experience working with the Mental Healthcare Act will be beneficial
- Knowledge pertaining to external private and government frail cares and home care services will be beneficial
- Knowledge of the Older Person Act
- Previous experience with curatorship applications would be beneficial
Skills & Attributes:
- Computer literate
- Excellent communication skills (verbal and written)
- Excellent organisational and time management skills
- Able to perform under pressure
- Deadline driven
- Demonstrate respect for the individuality of the patients and families
- Ability to establish and maintain collaborative and effective working relationships
- Demonstrates analytical and critical thinking abilities with proactive decision-making and negotiation skills
Specific Requirements:
- Registered with SACSSP
- Drivers licence and own transport
- Clear credit and criminal checks
- Contactable references or a written reference
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Specific duties include, but is not limited to the following:
Service:
- Supervise the comprehensive meal and beverage service, with support from waiter staff, across both the clubhouse and healthcare facilities.
- Ensure all meal reservations are efficiently recorded and managed.
- Organise seating arrangements for residents in the clubhouse dining area during meal service.
- Oversee and contribute to ad hoc beverage service, including special occasion cocktail preparation.
- Provide attentive wine service during lunchtime service.
- Manage the execution of afternoon tea and cake service within the dining room.
- Support and collaborate with the bar staff during designated shifts at the dining room bar.
- Facilitate the daily cash reconciliation process for the bar and coffee shop.
- Coordinate and supervise waiter service at the coffee shop.
- Ensure that accurate billing procedures for all orders are followed diligently.
- Maintain a safe and hygienic working environment in accordance with company standards.
Set Up for Meal Time and Service:
- Check on setting of tables, cleanliness of cutlery, crockery and glassware on all tables.
- Ensure all tables has bowl of ice as requested
- Meet and greet residents.
- Complete daily reports regarding any complaints and compliments
Events:
- Support the Village Manager in organizing and arranging setups for dining room events, including themed and special lunches.
- Welcome and assist residents upon their arrival at the function.
- Aid in the setup and breakdown process for events held in the activity centre.
- Ensure the patio umbrellas are opened during favourable weather conditions and properly folded at the conclusion of each day.
Daily Checks:
- Conduct daily inspections of all clubhouse equipment and lighting fixtures, promptly reporting any irregularities to the Village Manager or Maintenance Manager.
- Activate television sets and initiate background music during designated meal periods.
- Switching on lights in the clubhouse area each morning.
- Activate the air conditioning system and verify that it is adjusted to the appropriate temperature setting.
- Notify the Estate or Maintenance Manager of any discrepancies in housekeeping standards or anomalies that require attention.
Staff Management:
- Manage the scheduling and rostering of all Waiters, ensuring adequate coverage for shifts.
- Coordinate standby and replacement arrangements for Waiters as needed.
- Verify and approve all Waiter hours monthly, including clockings.
- Handling customer complaints and compliments
- Ensure comprehensive training and understanding of company policies and procedures among all staff members.
Qualifications:
- Tertiary qualification in Hospitality advantageous
Experience:
- Proven experience in the hospitality industry and/or similar environment
- Knowledge of serving etiquette and basic wine knowledge
Skills and attributes:
- Exceptional leadership and interpersonal skills.
- Excellent organisational and time management skill
- Customer-centric mindset with a dedication to exceeding expectations.
- Has a strong ability and willingness to train, mentor, manage and continually improve staff performance
- Comprehensive knowledge of current leading culinary trends
- Ability to implement and manage procedures
- Computer proficiency
- Well spoken and presented
Specific Requirements:
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references
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Responsibilities include, but not be limited:
- Manage and oversee the cooking process from preparation to presentation
- Produce quality Cafe meals and baked goods for the onsite Coffee Shop
- Supervise and produce the daily meals for the healthcare, including a variety of 3-course menus that rotate every four weeks
- Preparing meals according to set recipes and meal specifications
- Ensure strict adherence to meal ingredients and presentation specifications, to guarantee the quality and consistency of each meal
- Ensuring and measuring proper food temperatures when cooking and serving of meals
- Collaborate with the team to efficiently manage stock variances, ensuring accurate inventory levels and minimising discrepancies.
- Maintaining a clean and organised kitchen environment and ensuring to follow health and safety guidelines.
- Ensuring that daily food safety documents and paperwork is up to date
- Foster a positive and collaborative work environment among kitchen staff.
- Supervising and mentoring chefs, ensuring proper weekly training and adherence to food safety standards as well as policies and procedures.
- Upholding impeccable standards of food quality, consistency and hygiene throughout the kitchen.
Qualifications:
- Chef's diploma/qualification from a registered tertiary education provider.
Requirements and Experience:
- Proven experience in a Senior Chef capacity
- Knowledge of food quality management and standardisation.
- Maintaining an excellent physical condition and stamina.
- Proficient in various cooking and baking techniques.
- Understanding of health and safety requirements in a kitchen.
Skills and Attributes :
- Leadership Skills: Strong leadership and management capabilities to guide and motivate a team.
- Adaptability and Flexibility
- Problem-Solving Skills: Proactive approach to anticipate potential issues and implement preventive measures
- Effective Communication Skills: Convey information clearly and concisely.
- Focus on excellence and high-quality standards.
- Strong attention to detail and the ability to follow precise specifications.
- Excellent organisational skills
Specific Requirements:
- Clear health record
- Clear criminal record
- Clear credit record
- Provide written references with your application.
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Job duties include, but is not limited to the following:
- Healthcare and Body Corporate - General cleaning of all areas within the Healthcare and within the Body Corporate/Clubhouse including but not limited to dusting, sweeping vacuuming, mopping
- Carrying out heavy cleaning tasks and special projects upon request
- Performing specialised cleaning within the Healthcare
- Doing chemical and stock management
- Reporting any areas of concern and any maintenance requirements such as a light bulb replacement, leaking wash basin etc
- Assistant to the supervisor and takes on full scope of responsibilities in their absence
- Follow all health and safety regulations
Experience and knowledge:
- 18 months cleaning experience / Healthcare cleaning experience (advantageous)
- Supervisory experience
- Computer Literacy
- Excellent working knowledge of cleaning appliances and their operations
- Knowledge regarding the proper use of cleaning/chemical agents
- Attention to detail and good communication skills
- We will require a written reference in order to proceed with your application
Skills, Knowledge and Attributes:
- Interpersonal skills
- Leadership abilities
- Accountability and dependability
- Hardworking and dedicated to achieving department goals
- Takes initiative
- Problem solving abilities
- Ability to work to a schedule and follow instructions effectively
- Leads by example
- Has a positive attitude towards their duties (can-do-attitude)
- Honesty and integrity
- Respect towards fellow staff members, management, residents/patients
- Emotional intelligence and maturity
- Is trustworthy and maintains confidentiality
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Job Description
The Groundsman is responsible for maintaining the gardens and grounds of the village and ensuring an acceptable appearance of trees, shrubs, flowers, beds and lawns, and to keep the grounds free from refuse, weeds, harmful insects and plant diseases.
Duties will include but are not limited to the following:
Garden Maintenance:
- Pruning of trees and overgrown shrubs
- Reinstate plant beds and garden redevelopment
- Turning over of plant beds
- Cutting of grass and trimming
- Weeding
- Hand/additional watering when required
Tools & Machinery:
- Inspecting tools before and after use (lawnmowers, hedge trimmers, brush-cutters)
- Cleaning all tools at the end of each days use
- Oil and sharpen blades of all cutting equipment
Refuse:
- Collecting of household refuse
- Sorting recyclable waste from general waste
- Cleaning and sanitising refuse bins
- Loading of garden-waste for disposal
Housekeeping/General:
- Clean workshop/canteen
- Clean around Body Corporate Reception, externally
- Open external dining area and courtyard umbrellas, weather permitting
- Clean grounds around security kiosk
- Inspect perimeter fence for weeds / vegetation, once per week
- Spray perimeter fence for weeds / vegetation, once per month
General Maintenance:
- Sweep synthetic turf in courtyards
- Sweep paved surfaces in courtyards
- Sweep paved area around Healthcare
- Collect leaves in courtyards
Qualifications
Experience and knowledge
- 1 year’s relevant experience in a similar role
- Knowledge of plants and gardening techniques
- Knowledge of horticultural machinery and tools
- Knowledge of irrigation systems
- Knowledge of plants and gardening techniques
- Ability to perform basic grounds maintenance tasks
- Ability to lift and manipulate heavy objects
- Understanding of health & safety rules
go to method of application »
Responsibilities include, but not be limited:
- Manage and oversee the cooking process from preparation to presentation
- Produce quality Cafe meals and baked goods for the onsite Coffee Shop
- Supervise and produce the daily meals for the healthcare, including a variety of 3-course menus that rotate every four weeks
- Preparing meals according to set recipes and meal specifications
- Ensure strict adherence to meal ingredients and presentation specifications, to guarantee the quality and consistency of each meal
- Ensuring and measuring proper food temperatures when cooking and serving of meals
- Collaborate with the team to efficiently manage stock variances, ensuring accurate inventory levels and minimising discrepancies.
- Maintaining a clean and organised kitchen environment and ensuring to follow health and safety guidelines.
- Ensuring that daily food safety documents and paperwork is up to date
- Foster a positive and collaborative work environment among kitchen staff.
- Supervising and mentoring chefs, ensuring proper weekly training and adherence to food safety standards as well as policies and procedures.
- Upholding impeccable standards of food quality, consistency and hygiene throughout the kitchen.
Qualifications:
- Chef's diploma/qualification from a registered tertiary education provider.
Requirements and Experience:
- Proven experience in a Senior Chef capacity
- Knowledge of food quality management and standardisation.
- Maintaining an excellent physical condition and stamina.
- Proficient in various cooking and baking techniques.
- Understanding of health and safety requirements in a kitchen.
Skills and Attributes :
- Leadership Skills: Strong leadership and management capabilities to guide and motivate a team.
- Adaptability and Flexibility
- Problem-Solving Skills: Proactive approach to anticipate potential issues and implement preventive measures
- Effective Communication Skills: Convey information clearly and concisely.
- Focus on excellence and high-quality standards.
- Strong attention to detail and the ability to follow precise specifications.
- Excellent organisational skills
go to method of application »
Duties include but are not limited to the following:
- Responsible to produce monthly management accounts for the various schemes within their portfolio, including balance sheets, income statements, and supporting schedules
- Ensure Management Accounts packs are correct, and that due date deadlines are met
- Review Management Accounts and ensure there are no variances to budget or anomalies on the balance sheet.
- Ensure any suspense items are investigated and cleared timeously.
- Review and advise Operations team of any cashflow issues
- Prepare audit packs, and ensure any audit queries are dealt timeously and that audits are finalised within due date deadlines
- Submission of statutory returns for VAT
- Ensure all other statutory returns are raised and paid by deadline date
- Review of payments for correct allocation and VAT treatment
- Full creditors function including payments, supplier verifications, banking and reconciliations
- Full debtors function including billing, customer recons and credit control procedures
- Respond to and follow up on accounts queries
- Respond to ad hoc projects, queries and analyses thereof
Qualifications:
- Completed tertiary qualification in Accounting
Experience and Knowledge:
- Proven experience in commercial / corporate / operational environment
- Experience in the property sector would be an advantage
- Solid knowledge of financial processes, systems and related laws
- Must have been responsible for managing accounts to balance sheet and income statement
- Must have been responsible for ensuring that accounts are accurate and meaningful, and information contained in the accounts is accurate and relevant.
Skills and Attributes
- Ability to analyse financial data to make informed decisions
- Excellent analytical and abstract reasoning skills
- Deadline oriented
- Excellent administrative skills
- Proven organisational skills and good time management
- Excellent written and oral communication skills
- Attention to detail, including the ability to quickly identify inconsistencies
- Responsible, accountable and dedicated
- Strong Computer skills (experience in Google Drive, Sheets, Docs advantageous)
go to method of application »
Duties include but are not limited to the following:
- Responsible to produce monthly management accounts for the various schemes within their portfolio, including balance sheets, income statements, and supporting schedules
- Ensure Management Accounts packs are correct, and that due date deadlines are met
- Review Management Accounts and ensure there are no variances to budget or anomalies on the balance sheet.
- Ensure any suspense items are investigated and cleared timeously.
- Review and advise Operations team of any cashflow issues
- Prepare audit packs, and ensure any audit queries are dealt timeously and that audits are finalised within due date deadlines
- Submission of statutory returns for VAT
- Ensure all other statutory returns are raised and paid by deadline date
- Review of payments for correct allocation and VAT treatment
- Full creditors function including payments, supplier verifications, banking and reconciliations
- Full debtors function including billing, customer recons and credit control procedures
- Respond to and follow up on accounts queries
- Respond to ad hoc projects, queries and analyses thereof
Qualifications:
- Completed tertiary qualification in Accounting
Experience and Knowledge:
- Proven experience in commercial / corporate / operational environment
- Experience in the property sector would be an advantage
- Solid knowledge of financial processes, systems and related laws
- Must have been responsible for managing accounts to balance sheet and income statement
- Must have been responsible for ensuring that accounts are accurate and meaningful, and information contained in the accounts is accurate and relevant.
Skills and Attributes
- Ability to analyse financial data to make informed decisions
- Excellent analytical and abstract reasoning skills
- Deadline oriented
- Excellent administrative skills
- Proven organisational skills and good time management
- Excellent written and oral communication skills
- Attention to detail, including the ability to quickly identify inconsistencies
- Responsible, accountable and dedicated
- Strong Computer skills (experience in Google Drive, Sheets, Docs advantageous)
go to method of application »
Duties for this position include, but is not limited to the following:
- Exploring targeted blocks through data analysis
- Enhancing Marketing initiatives by agents for lead generation/mining and new mandates
- Supporting and guiding the Marketing team
- Establishing a prominent presence in identified blocks and areas
- Managing a comprehensive client base
- Engaging in proactive communication with current clients
- Facilitating the seamless execution of rental and sale mandates
- Ensuring successful sales and rentals
- Providing support to leasing administration staff in handling rental renewals
- Delivering regular and insightful reports to management
Qualifications:
- Senior Certificate, NQF4 and must have completed the EAAB PDE Exam
- Valid Fidelity Fund Certificate
Experience and Knowledge:
- Previous proven rental experience required
- Proven Property Sales experience advantageous
Skills and Attributes
- Networking Abilities: Strong networking skills to build and maintain relationships
- Excellent communication skills: Ability to communicate clearly, persuasively and professionally with all stakeholders
- Customer Service-Orientated
- Proven organisational and administration skills
- Responsible, accountable and dedicated
- Capable of working independently
- Computer literate
- Thorough market knowledge
- Effective negotiation skills
- Resourceful
- Confident and enthusiastic demeanour
- Self-Motivated and driven
go to method of application »
Duties for this position include, but is not limited to the following:
- Exploring targeted blocks through data analysis
- Enhancing Marketing initiatives by agents for lead generation/mining and new mandates
- Supporting and guiding the Marketing team
- Establishing a prominent presence in identified blocks and areas
- Managing a comprehensive client base
- Engaging in proactive communication with current clients
- Facilitating the seamless execution of rental and sale mandates
- Ensuring successful sales and rentals
- Providing support to leasing administration staff in handling rental renewals
- Delivering regular and insightful reports to management
Qualifications:
- Senior Certificate, NQF4 and must have completed the EAAB PDE Exam
- Valid Fidelity Fund Certificate
Experience and Knowledge:
- Previous proven rental experience required
- Proven Property Sales experience advantageous
Skills and Attributes
- Networking Abilities: Strong networking skills to build and maintain relationships
- Excellent communication skills: Ability to communicate clearly, persuasively and professionally with all stakeholders
- Customer Service-Orientated
- Proven organisational and administration skills
- Responsible, accountable and dedicated
- Capable of working independently
- Computer literate
- Thorough market knowledge
- Effective negotiation skills
- Resourceful
- Confident and enthusiastic demeanour
- Self-Motivated and driven
Method of Application
Use the link(s) below to apply on company website.
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