Front of House Supervisor at The Heineken Company

Purpose of the role:

• Nederburg Wine Estate, part of HEINEKEN Beverages, is looking for an energetic, confident and service-driven Front of House Supervisor to help lead our guest experience team at one of South Africa’s most iconic wine destinations.
• This role is ideal for a young professional with a background in hospitality, tourism or marketing, who thrives in a fast-paced environment and is ready to grow their leadership capability.

Key Responsibilities:

As a Front of House Supervisor, you will play a hands-on role in leading daily operations and people on the floor, while delivering a premium brand experience:

• Supervising day-to-day front-of-house, tasting room and restaurant operations
• Leading, motivating and supporting a diverse hospitality team
• Being a visible host: welcoming guests, engaging confidently and ensuring outstanding service
• Presenting and hosting wine tastings and group experiences
• Supporting event set-up, execution and breakdown
• Ensuring high standards of cleanliness, presentation, product quality and service
• Managing cash-ups, tills and basic stock control in line with SOPs
• Coaching team members, delegating tasks and following up on performance
• Assisting the Hospitality Manager with inventory, ordering and operational administration
• Resolving guest queries and handling issues with professionalism and confidence
• Upholding brand, safety and service standards at all times

Education & Experience:

• Qualification or studies in Hospitality, Tourism or Marketing (Diploma or Degree advantageous)
• Previous experience in a customer-facing role within hospitality, tourism, events or wine
• Wine knowledge or a Cape Wine Academy / WSET qualification is an advantage
• Strong working knowledge of Microsoft Office
• Previous experience supervising shifts or acting as a senior team member is beneficial

Working Hours & Practical Requirements

• Hospitality hours: 45 hours per week
• Includes weekends, public holidays and occasional after-hours
• One guaranteed weekend off per month
• Occasional travel may be required
• Own reliable transport and a valid driver’s licence are essential

Closing Date: 20/03/2026