Bidvest Facilities Management was founded in 2002 under the name Total Facilities Management Company (TFMC). It was a joint venture with Atkins, one of Western Europe's leading engineering and facilities management organisation. The purpose was to facilitate the outsourcing of the infrastructure management group within a major organisation, and to embed inte...
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As a Front of House Team Leader, you will oversee the daily operations of our front-facing services, ensuring an exceptional experience for customers. This role focuses primarily on hospitality management, staff supervision, and customer service excellence within a dynamic environment. You will play a crucial role in maintaining the brand's standards and fostering a welcoming atmosphere for all guests.
Key Responsibilities
Lead and manage the front of house team to deliver outstanding customer service consistently.
Oversee daily front-of-house operations, ensuring smooth and efficient service.
Train and mentor team members, promoting professional development and a positive workplace culture.
Handle customer inquiries and complaints with professionalism, providing solutions to enhance guest satisfaction.
Monitor service quality and adherence to company policies and procedures.
Collaborate with other departments to ensure seamless operations and exceptional service delivery.
Assist in scheduling shifts and managing staff attendance to maintain workflow and productivity.
Conduct regular performance assessments and provide constructive feedback to team members.
Requirements
Grade 12
Valid Drivers License
Diploma in Hospitality
10 years experience in hospitality
Proven track record in a front-of-house or hospitality supervisory role.
Strong customer service orientation with excellent communication skills.
Demonstrable experience in staff management, training, and development.
Ability to multitask in a fast-paced environment while maintaining a keen attention to detail.
Proficient in conflict resolution and problem-solving, with a proactive approach to service challenges.
Familiarity with health and safety regulations within the hospitality industry.
Preferred Qualifications
Previous experience in a high-volume hospitality setting.
A relevant hospitality or management qualification.
Knowledge of point-of-sale systems and inventory management.
Additional language skills to enhance service delivery to diverse customers.
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