Fresh Jobs at Bidvest Facilities Management

Job Description

• The main responsibility of the NOC Operator is to ensure Network reliability and mitigation of down time of sites through monitoring of technical systems and applying robust yet agile processes to continuously yield efficient outputs.

Responsibilities 

• Proactive monitoring of technical system(s) to timeously address alarms
• Utilize all provided systems to deduce alarm(s) and categories
• Understand relationship between various systems and/or Network Elements
• Detection of any faults or potential faults
• Investigate possible route cause
• Include as part of ticket logging process
• First line trouble shooting and remote resolutions of alarms where possible
• Prevention of faults to field force
• Logging and handing over of failure tickets, i.e. Power as a Service, Corrective Maintenance, Vandalism, etc
• Apply intelligent and agile dispatching based on deduced analysis of fault(s)
• End-to-end management of tickets with field force
• Timeous dispatching of tasks
• Management of fault priority and escalations
• Escalation of power failures to responsible parties
• Continuous updates of task activities
• Maintain constant communication with all stakeholders
• Ensure Service Level Agreement adherence within value chain
• Capturing, validating and approval of access request for the business
• Management of security requirements and incidents
• Escalation management to proactively manage outputs.

Key results/outcomes/accountabilities

• Proactive monitoring of sites and detection of potential faults
• Accurate interpretation of alarms and the causes of faults
• Correlation of faults to reduce number of tasks to field force
• Escalation of faults within time, to provide minimum down time
• Prioritization of faults and alarms
• Decision making in terms of dispatching of field force to sites
• Effective feedback to all stakeholders within the value chain
• Escalation of maintenance related faults on the monitoring platform
• Establish and coordinate conference calls between customers (internal and external)
• System optimization management through continuous improvement initiatives
• Automation driven process methodology.

Qualifications/Requirements/knowledge/Skills/Experience

• Grade 12 
• N4 Electrical Certificate, although N6 Electrical Certificate is preferred
• Service Desk or NOC experience
• Telecommunications experience
• Good listening, verbal, and written communication essential
• Driver’s License with own transport preferred
• Initiative and information seeking
• Achievement motivation
• Teamwork and cooperation
• Values diversity
• Flexibility
• Languages
• Need to be able to work shifts work
• Need to be available on short notice.

Performance indicators/Measure

• Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the monitoring and CRM system
• Ability to investigate and pickup trends through analytical tools
• Ability to make informed proactive decision
• Able to judge feedback from Supplier / TO on site
• Able to assist Supplier / TO on site with related information for the timeous completion of corrective action
• High accountability for own actions
• Display understanding of clients (internal and external) requirements
• Offers knowledgeable, efficient, and friendly service, i.e. Customer centricity
• Professional articulation that is effective to the value chain
• Ability to prioritize and coordinate outputs
• Escalate and establish time frames with the correct facilitators
• Maintain and improve Service Level Agreement
• Reduction of truck rolls through management of first-time resolution of faults.

Competencies

• Personal and professional integrity 
• Attention to detail
• Analytical
• Problem solving skills
• Technical Telecommunication inclined in system utilization
• Team player with strong leadership ability
• High energy levels and action orientated
• Results orientated and highly motivated
• Excellent time management 
   

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ROLE PURPOSE

• To provide front-desk service and support to the customers & visitors

MAIN OUTPUTS

• Perform front of house operational services including receiving calls, taking of messages, making calls on behalf of employees
• Provide a reception service including receiving visitors and directing them towards endorsed appointments
• Responsible for the booking service of boardrooms and parking
• Taking of minutes during official meetings, typing and circulation thereof
• Receiving and capturing of building audit sheets data and filing thereof
• Ordering, processing & delivering of required stationary for all employees
• Receiving and sorting of post, and contacting recipient employees for collection
• Regular communication with employees via email regarding office management issues
• Provide and perform administrative functions/support to various business sections
• Assist with administration for project works and special tasks

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Certificate in Receptionist/Administration/Secretarial
• Matric (Senior Certificate)
• Valid SA Drivers License
• 6 months relevant experience in switchboard operation and/or secretarial capacity
• Administration/Reception/Switchboard training ideally in a customer orientated environment
• MS Word, MS Excel & MS Outlook

FUNDAMENTAL COMPETENCIES

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Good Written Communication
• Customer/Client Focused
• Ability To Dealing With Ambiguity
• Interactive Reasoning
• Planning & Scheduling
• Teamwork & Partnering
• Relationship Building
• Good Listening Skills
• Excellent Oral Communication
   

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ROLE PURPOSE

• To carry out timeous and quality planned, preventive and emergency maintenance on all specified equipment.

MAIN OUTPUTS

• Perform tasks in accordance to job cards (work orders) issued, as per Client & Company requirements.
• Conduct investigations, evaluation & restorations on identified equipment malfunction.
• Carry out minor repairs & service on all electrical equipment & appliances as per SLA.
• Perform inspection of facility & repairs on all building infrastructure.
• Carry out inspections & report back on all.
• Assist the Artisan with major repairs and services.
• Provide constant feedback to the Line Manager, Technical staff & CCC on restoration status of operations.
• Undertake other related duties and assignments as assigned from time to time

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Grade 12 (Technical Matric advantageous)
• N4 Technical (Electrical/Mechanical)
• Valid SA Drivers License
• Practical exposure in basic tasks of electricity building infrastructure, including carpentry, plumbing, painting
• Minimum 2yrs relevant experience in Handyman maintenance tasks
• Basic training on hand tools, electrical and mechanical equipment
• Knowledge of OHS Act & ISO 9001 Quality Management Systems
• First Aid
• Relevant on-site training (SOP training, HIRA, Fatigue management) 

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
   

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ROLE PURPOSE

• The Logistics Manager is responsible for overseeing and managing all aspects of the Clients Contract Logistics operations. This includes the managing and ordering of inventory, forecasting, coordinating the movement of goods from Client to Region, management and monitoring of overall stock accuracy as well as Vehicle stock accuracy, handling shipping and receiving, oversee monthly and quarterly Audits, Weekly and Monthly Reporting requirements and ensuring compliance with all relevant processes, governance, regulations, standards, and risk mitigation. The Logistics Manager will work closely with Internal Regional teams as well as other departments, such as Operations County Leads, Materials Management and Procurement, etc. to optimize processes and improve efficiency.

MAIN OUTPUTS

• Develop and implement logistics strategies to support company goals and objectives
• Manage and optimize transportation and distribution network timelines
• Manage, Monitor, and track shipments and orders to ensure timely delivery
• Manage and Maintain accurate inventory levels in line with warehouse operations
• Manage and Maintain accurate Field Technician Vehicle inventory levels
• Ensure compliance with all relevant laws, regulations, and industry standards
• Analyze data and trends to identify opportunities for cost savings and process improvements
• Collaborate with other departments to streamline operations and improve customer satisfaction

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• National Diploma/Bachelor's degree in logistics, supply chain management, business administration, or a related field
• Preferred Qualifications: Certification in supply chain management or logistics
• Valid SA Drivers’ License
• 5+ years of experience in logistics, transportation, or supply chain management
• Strong knowledge of supply chain processes and best practices
• Proficient with logistics software and systems
• Experience in the Telecommunications Industry
• Ability to prioritize and manage multiple projects simultaneously.
• Experience in a managerial or supervisory role
• Practical knowledge of Supply Chain; Basic Technical Telecommunications knowledge
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
• SAP knowledge
• Inventory Management.
• OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Good Written Communication
• Interpersonal skills
• Excellent analytical and problem-solving skills
• Customer/Client Focused
• Ability To Dealing with Ambiguity
• Interactive Reasoning
• Planning & Scheduling
   

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ROLE PURPOSE

• To oversee and manage all reactive, preventative, active and planned maintenance including asset life cycle and continuously work on the improvement of service quality, rationalization of services, efficiencies and effectiveness of maintenance strategies and repairs, manage the operations employees, budget etc.

MAIN OUTPUTS

• On time planning and execution of all Planned Maintenance in the region.
• Availability and reliability of regional assets and buildings.
• Management of breakdowns, planned outages and implementation root cause failure outcomes.
• Reporting and reporting framework.
• Budget and cost management.
• Management and completion of reactive work and requests.
• Vacancy, employment equity and people development.
• Custodian of engineering assets in region.
• Ensure that all assets receive the necessary life cycle and enhancement services
• Ensure that assets are controlled, operated and to the necessary operational specifications
• To ensure that all engineering services are efficiently and effectively maintained and controlled at all times according to the specifications of the Client as stated in the applicable agreements.
• Take full legal responsibility and accountability for all engineering functions and assets in the region related to the contract.
• Implementing maintenance and operational standards to comply with service standards specified
• Report on status of assets and buildings in region.
• Manage and implement innovation and other initiatives to improve availability, reliability and asset life cycle.
• Management and measurement of staff performance and their development accordingly.
• Manage engineering staff in region.

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• B-Tech or Degree in Engineering: Mechanical related formal qualification
• Valid SA Driver’s License
• Minimum of 7 years expereince in the mining industry 
• First Aid
• Formal safety - HIRA training 
• SOP training 
• Fatigue management 
• 5 years supervisory experience 
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
• SAP knowledge
• OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication

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ROLE PURPOSE

• Takes full accountability to ensure that all strategic, critical & other facilities as defined and contracted by the Customer meet business as well as contractual requirements. Takes full accountability to develop the operating model (people, process, system) to the level where service can be delivered as per the agreed contractual deliverables, effectively, profitable and sustainable.

MAIN OUTPUTS
Finance:

• Ensure strategies, mechanisms and guidelines are implemented that would govern the maintenance of short, medium and long term capex budgets for the associated contracts.
• Develop, support and comply to the FM operational budget (short & medium term)
• Ensure compliance to all Financial Governance and ensure complete, correct and timeous billing.

Customer:

• Engage with different customer groups on a senior level to ensure strategic and operational alignment between the companies .
• Implement the customer business plan in terms of execution requirements and ensure customer satisfaction.
• Implement the mapping between customer expectation and or requirements with the contractual SLA's and applicable agreements. Ensure continuous communication to facilitate alignment.

Operations:

• Ensure operational strategies, mechanisms, guidelines and processes are implemented to support the general business environment the customer operates within.
• Implement communication & change management strategies to ensure implementation of company culture, strategies, processes and procedures.
• Align key performance areas & ensure the implementation of KPI's, reporting and contract compliance activities.
• Engage with service providers in implementing their service delivery strategies in support of our deliverables.
• Implement the broad contract requirements & principles for supplier contracts (together with Supply Chain)
• Operationalise service strategies, mechanisms and guidelines to ensure service delivery to the required quality, cost, timelines and safety standards as well as in an environmental responsible manner.

Growth & Development:

• Implement the appropriate & desired strategy & culture required to meet the customer requirements
• Continuously validate resource skill and competency levels required to operate in the specific environment and deliver to the contractual requirements and ensure compliance to these.
• Implement best practices as well as new advances in methodologies, equipment and technology in the industry as provided for implementation.

Governance:

• Ensure strategies, mechanisms & guidelines exist to comply with the applicable statutory guidelines and compliance
• Ensure required customer policies are implemented into own governance, policies and procedures and ensure compliance.
• Adherence to the Integrated Management System (IMS)

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Degree or B-Tech in Engineering / FM Qualification / Management degree (EDP, MBA or MBL advantageous)
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 10yrs relevant working experience, 6yrs FM & maintenance engineering experience. 6yrs Senior Management experience. Experience in CRM & Property Management
• Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & Auditing
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Proactivity & Result orientation
• Deadline Driven & Highly Motivated
• Stress Tolerance
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Business Acumen & Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication
   

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Brief Role Description:

• To carry out timeous quality audits on all maintenance works in order to give effect to the business quality service strategy and Client service standards.

Key Performance Areas

• Conduct quality inspections on maintenance works - Electrical, HVAC, Plumbing, Infrastructure and soft services.
• Provide planned maintain schedules in accordance to the SLA for all equipment & services.
• Conduct final quality inspections on maintenance work by the technical team & sub-contractors doing maintenance work
• Ensure that contractors work according to project plans & delivery dates.
• Assist with the tender process for all Ad-hoc work & costing on maintenance work.
• Benchmarking of quotes for maintenance work for sub-contractors.
• Recommend cost-effective solutions on maintenance & service rendered to the Client.
• Provide monthly, weekly & daily quality reports.
• Adherence to maintenance procedures & processes.
• Provide coaching, support & feedback to technical team                           .

Minimum Requirements

• Minimum N3 in Building & Construction Discipline
• Trade-Test in Brick Laying or any Construction related Trade
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 5yrs relevant experience in quality control in the civil, electrical & mechanical environment  
• Technical knowledge with a strong focus on quality standards, safety standards & customer relationships within Facilities Management environments
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems, Mine Health & Safety Act

Fundamental Competencies

• Result Oriented
• Customer/Client
• Focused Teamwork
• Attentive To Detail
• Ability To Dealing with Ambiguity
• Relationship Building
• Stress Tolerant
• Interactive Reasoning
• Good Listening Skills
• Good Written Communication
• Planning & Scheduling
• Excellent Oral Communication
   

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About the Role

• As a Front of House Team Leader, you will oversee the daily operations of our front-facing services, ensuring an exceptional experience for customers. This role focuses primarily on hospitality management, staff supervision, and customer service excellence within a dynamic environment. You will play a crucial role in maintaining the brand's standards and fostering a welcoming atmosphere for all guests.

Key Responsibilities

• Lead and manage the front of house team to deliver outstanding customer service consistently.
• Oversee daily front-of-house operations, ensuring smooth and efficient service.
• Train and mentor team members, promoting professional development and a positive workplace culture.
• Handle customer inquiries and complaints with professionalism, providing solutions to enhance guest satisfaction.
• Monitor service quality and adherence to company policies and procedures.
• Collaborate with other departments to ensure seamless operations and exceptional service delivery.
• Assist in scheduling shifts and managing staff attendance to maintain workflow and productivity.
• Conduct regular performance assessments and provide constructive feedback to team members.

Requirements

• Grade 12
• Valid Drivers License
• Diploma in Hospitality
• 10 years experience in hospitality
• Proven track record in a front-of-house or hospitality supervisory role.
• Strong customer service orientation with excellent communication skills.
• Demonstrable experience in staff management, training, and development.
• Ability to multitask in a fast-paced environment while maintaining a keen attention to detail.
• Proficient in conflict resolution and problem-solving, with a proactive approach to service challenges.
• Familiarity with health and safety regulations within the hospitality industry.

Preferred Qualifications

• Previous experience in a high-volume hospitality setting.
• A relevant hospitality or management qualification.
• Knowledge of point-of-sale systems and inventory management.
• Additional language skills to enhance service delivery to diverse customers.