Front Office Manager - Green Point at Status Staffing

REQUIREMENTS:

• 3 Years’ experience in supervisory or management position
• Hotel Diploma or Certificate (advantageous)
• Proficient in Opera, Micros, MS Word, Excel and Outlook
• High level of leadership and motivational skills
• Excellent planning and organizational skills
• Must be Guest and Service driven
• Decisive and Organized

DUTIES:

Operations:

• Ensure the Shift Leader and the reception staff are on the desk on time and actively completing work
• Ensure all staff are attired professionally and in line with hotel standards
• Pit checks, spot check invoices and ensure that DB’s are correct
• Check all arrivals and departures against PMS System
• Ensure all registration cards are prepared and all FO systems are in working order and report all malfunctions to IT
• Ensure VIP and other noticeable arrivals/departures are flagged
• Deal with and resolve guest queries immediately and follow up for satisfaction
• Reconcile all credit card machines at the end of the shift
• Complete cash ups at the end of the shift
• Roster staff to ensure maximum efficiency during busy periods
• Assist with training and development of front office staff
• Ensure key card machine is checked daily for errors and discrepancies

Financial Controls:

• Ensure all billing is completed timeously and accurately
• Spot check night audit reconciliations and void reports
• Correlate daily credit card machine totals to PMS Credit card totals

Staff Management:

• Provide effective leadership through professional management and encouragement of all subordinates
• Ensure FO staff are fully cognizant of the companies’ rules and regulations and that it is upheld at all times
• Ensure training is implemented and maintained according to hotel policies