Frontline Services at Services Seta

Description

Reception and Frontline Services

• Welcome and assist visitors professionally
• Maintain a clean and organised reception area
• Ensure visitors sign in and are directed appropriately
• Provide refreshments for visitors when necessary
• Communicate estimated waiting times to the visitor

Switchboard Operations 

• Answer and direct incoming calls efficiently
• Screen and transfer calls to relevant personnel
• Take and relay messages promptly
• Ensure all calls are handled courteously and professionally

Administrative Support

• Maintain a log of all visitors and calls received
• Assist with document photocopying, scanning, and binding
• Distribute mail and internal documents to relevant departments
• Support frontline operations with general administration tasks

Operational Excellence and Compliance

• Uphold the corporate image and values of Services SETA
• Report maintenance issues affecting reception services
• Ensure security procedures are followed at reception
• Handle basic troubleshooting of office equipment

Optimisation of the Unit

• Efficiency in managing incoming calls and visitor interactions
• Stakeholder feedback on service levels
• Timely and accurate dissemination of messages and documents
• Compliance with corporate reception and customer service standards

Requirements

• National Senior Certificate or equivalent, at a minimum NQF Level 4
• 1-2 years of experience in a reception, customer service, or administrative role
• Relevant NQF Level 6 qualification in Business Administration, Communications or related field is an advantage  
• Experience or knowledge of the SETA environment is an advantage