Fulfilment Specialist (Merchant) at Yoco

ROLE | WHAT YOU WILL BE DOING?

Key Responsibilities:

• Reviewing our current fulfilment network and operations.

• Setup new or improve existing operations

• You will oversee our relationship with our courier partners, and distribution hubs

• Partner SLA definition and management

• Partner SOP’s implementation and monitoring

• Building scalable operations to cater for our multi-channel fulfilment operations

• Working with the data team to create models and tools, to allow you to make analytical and strategic decisions in optimising our fulfilment operations

• Maintaining a close relationship with the Customer Success team, to receive and work through our merchants delivery feedback and experience.

• Prioritising feedback from teams on internal systems and seek continuous improvement to ensure we continue to delight our customers.

• Adopting a continuous improvement mentality to always strive for better fulfillment performance

IDEAL CANDIDATE | WHAT WE ARE LOOKING FOR?

Key requirements to perform responsibilities:

• 3 - 5 years experience in a role with specific experience in ecommerce delivery

• Overall knowledge and understanding of Supply Chain design and development

• In depth understanding and experience of courier company operations

• Good comprehension of fulfilment/delivery/inventory software

• Inventory management and distribution experience

• Relevant Tertiary qualification/certificate required

• Curiosity and bravery to break industry standards

• Ability to solve problems at source and to work confidently under pressure.

• Good interpersonal and communication skills

• Excellent organizational, project management and time management skills.

• Analytical skills with strong data capabilities

• Must have excellent attention to detail

• Ability to understand the Supply Chain & Logistics’ environment within Yoco and how it impacts other operations within the organisation.

• Be autonomous. Work independently, and manage multiple projects under minimal supervision and be accountable for the quality of your work.

THE YOCO FORMULA - HOW WE CREATE VALUE 

The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.

Core Values - Our way of working to create value & grow 

• Stay Connected

• Make Space to Explore

• Keep it Simple

• Master your Craft

Leadership Principles - How we show up, engage & treat each other

• Get to know each other personally

• Say what you think and challenge me directly

• Be courageous and focus forward

• Don’t let ego get in the way