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  • Posted: Nov 4, 2021
    Deadline: Not specified
  • Here at Yoco we want to make it easier for small business owners to do business. We’re all about simplifying the complicated things so that they’re smooth, easy and clever where it matters most - your sales. Our mobile card readers allow you to accept payments when and where you need to, by connecting to your smartphone or tablet. Our free busi...
    Read more about this company


    Fulfilment Specialist (Merchant)


    Key Responsibilities:

    • Reviewing our current fulfilment network and operations.

    • Setup new or improve existing operations

    • You will oversee our relationship with our courier partners, and distribution hubs

    • Partner SLA definition and management

    • Partner SOP’s implementation and monitoring

    • Building scalable operations to cater for our multi-channel fulfilment operations

    • Working with the data team to create models and tools, to allow you to make analytical and strategic decisions in optimising our fulfilment operations

    • Maintaining a close relationship with the Customer Success team, to receive and work through our merchants delivery feedback and experience.

    • Prioritising feedback from teams on internal systems and seek continuous improvement to ensure we continue to delight our customers.

    • Adopting a continuous improvement mentality to always strive for better fulfillment performance



    Key requirements to perform responsibilities:

    • 3 - 5 years experience in a role with specific experience in ecommerce delivery

    • Overall knowledge and understanding of Supply Chain design and development

    • In depth understanding and experience of courier company operations

    • Good comprehension of fulfilment/delivery/inventory software

    • Inventory management and distribution experience

    • Relevant Tertiary qualification/certificate required

    • Curiosity and bravery to break industry standards

    • Ability to solve problems at source and to work confidently under pressure.

    • Good interpersonal and communication skills

    • Excellent organizational, project management and time management skills.

    • Analytical skills with strong data capabilities

    • Must have excellent attention to detail

    • Ability to understand the Supply Chain & Logistics’ environment within Yoco and how it impacts other operations within the organisation.

    • Be autonomous. Work independently, and manage multiple projects under minimal supervision and be accountable for the quality of your work.


    The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.

    Core Values - Our way of working to create value & grow 

    • Stay Connected

    • Make Space to Explore

    • Keep it Simple

    • Master your Craft

    Leadership Principles - How we show up, engage & treat each other

    • Get to know each other personally

    • Say what you think and challenge me directly

    • Be courageous and focus forward

    • Don’t let ego get in the way

    Method of Application

    Interested and qualified? Go to Yoco on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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