Fresh Jobs at CBRE Excellerate

What will you bring:

• Matric / Grade 12
• Experience within the Facilities Management field is preferable
• Experience in Administration and handling of procedures relating to issuing, receiving and handling of goods

Skills required:

• Administration skills
• Attention to detail skills.
• Written and verbal communication skills
• Client service orientated
• Computer literacy (MS Office- Word, Excel)

Knowledge:

• Company systems and procedures
• Client systems and procedures
• Knowledge of administrative procedures relating to issuing, receiving and handling of goods.
• Courier Operations knowledge
• Mail Sorting and Distribution Processes.
• Operating of Loading Bay Equipment (Pallet Jacks/Electric Jack).

Competencies:

• Initiative, Customer & quality focus, Teamwork and Co-operation, Problem solving & decision making.
• Respect; Integrity; Service; Excellence; Accountability; Collaboration; Transformation
• Communication 
• Drive and Productivity
• Teamwork and cooperation
• Customer and quality focus 
• Accuracy

Scope (Complexities):

• Administration and handling of procedures relating to issuing, receiving and handling of goods

Interface / Relationships With:

• Internal: Clients, Supply Store Staff, Mailroom staff, Procurement team, Loading Zone staff
• External: Client, Suppliers, Service providers, Couriers

What will you be doing:

Loading Zone Activities:

• Handle all Loading Bay in & outgoing Activities daily.
• Control Loading Bay items as requested by Sanlam Security SOP’s.
• Sorting all Loading Bay items.
• Receiving of goods from various suppliers.

Supplies and Mail:

• Receiving all the supplies / mail in the Loading Bay from different
• Service Providers.
• Record all mail / supplies
• Issuing of Sanlam staff personal courier items.

Holding Areas Management:

• Ensure that holding areas are clean and tidy
• Ensure that all parcels is sent to clients timeously.
• Ensure good housekeeping standards are kept

Ad hoc:

• Complete ad hoc requests by management and the client to assist with the successful delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement.

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About the role:

• Manage the daily operations of Travel Services department and client/supplier assistance

What will you bring: 

• Grade 12
• 2 years’ experience in travel industry

Skills required:

• Must be computer literate (MS Office)
• Fully Bilingual
• Attention to detail and good follow up skills
• Must have strong customer care principles
• Must be highly approachable, presentable and professional
• Excellent communication and interpersonal skills
• Ability to communicate with all levels of Management
• Ability to plan, organise and control own work effort

Knowledge Required:

• Knowledge of travel policy, Service providers, Budget process, Financial principles

Competencies:

• Customer and Quality Focus, Communication, Drive and Productivity, Teamwork & Co-operation, Methodical
• Customer and Quality Focus
• Communication
• Drive and Productivity
• Teamwork & Co-operation
• Methodical

Major Drivers of Work Volume:

• Online Bookings
• Client Relations

Interface / Relationships With:

• Internal: Travel Manager, Finance Manager, Staff
• External: Clients, Service providers

What you will be doing:

• Support administration personnel/suppliers in daily operations.
• Assist with on-line queries.
• Assist with all client queries (general/supplier)
• Manage and finalise all exception reports received from agent/suppliers
• SLA reports
• Emergency Call centre logs
• MIS reports and communication to clients
• Manage various ad hoc
• Manage monthly income, distribution and recovery.
• Preparation and balance monthly invoice & stats (excel) to clients
• Update monthly travel stats/reports
• Recovery/Communication/follow up of out of policy costs from travellers
• Liaise with clients/suppliers on requirements and satisfaction
• Updated communication to secretaries/clients on rates, events etc
• Maintenance of client database
• Manage supplier database (new/renewal/cancelations)
• Establish allowance, advances, business needs & approvals
• Arrange/check foreign currency applications, deliveries, payments
• Inform travellers of international procedures and policy

Quality, Environmental and Health & Safety Standards:

• Adhere to CBRE Safety, Health, Environment and Quality (SHEQ)
• Management System’s Policies & Procedures as applicable to this position

Adhoc:

• Any reasonable action requested by management