Job Openings at Fidelity Services Group

Job Description

Fidelity ADT is looking for armed response officers around Witbank and Middleburg area with following requirements

• Matric
• Grade B PSIRA accredited and registered with Response
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health – not afraid of heights
• Computer literate an advantage
• Must have estate/residential experience
• Firearm Competency – Handgun for Business Purposes
• Must have driver's license.
• women candidates are also accepted.

Deadline:10th March,2026

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• The main purpose of the position job is to provide an administrative service to the financial function of the Security division and to ensure that the Client’s as well as the Operations needs are always efficiently and professionally met, the main focus will be on compliance and recon.

Job requirements: 

Qualifications and expertise required:

• Grade 12/Matric
• A Financial Diploma/Degree will be advantageous.
• 2 to 3 years Administrative | Financial experience
• Driver’s License with proven driving experience
• MS Office | Computer literacy
• SAP PtP experience
• Should reside in the Secunda area/Willing to relocate at own cost.

Job specific experience required:

Maintain an accurate Master compliance file (service provider personnel).

• Updating and distribution of control documents
• Recording of deviations to approved deployment | matrix
• Taking notes / minutes of meetings / compiling the necessary documentation
• Effective handling and managing of enquiries
• Effective office administration
• Liaison with other business units and service providers
• Provide admin support to Security department
• Document handling and management, including the typing of documents
• Handling of sensitive / confidential information
• Always promote positive image of company
• Maintain effective follow up system
• Administer and maintain records management

 Functional competencies:

• Excellent communication skills
• Prioritising and control of workload
• Must be able to communicate, liaise and work with all levels, internally and externally
• Network with the rest of the team and other stakeholders
• Develop and maintain effective relationships (internally and externally)
• Maintain a good follow-up and office administrative system
• Must be able to work under pressure and meet deadlines
• Detail orientation / Accuracy and attention to detail
• Problem solving skills
• Proficient written and verbal communication in English
• Effective time and office management
• Sound administrative skills
• Aptitude for working with customers

Person attributes

Competencies (skills, knowledge and characteristics).

• Sense of urgency and able to work under pressure
• Assertiveness / Decisiveness
• Creativity
• Resilience
• Enthusiasm
• Cooperativeness
• Self-discipline
• Team Player
• Self-Starter
• Ability to work independently
• Professionalism
• Strong customer centric orientation
• Time management skills
• High ethical standards and Integrity
• Advanced administrative skills
• Effective report and record keeping
• Good verbal and written communication skills
• The ability to work under pressure
• Commitment and ownership
• Proven track record of high performance
• Telephone and e-mail etiquette
• Proactive and flexible

Deadline:19th March,2026

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Job Summary:

• We are seeking a skilled and experienced Security Technician to join our team. The Security Technician will be responsible for the installation, maintenance, repair, and troubleshooting of various security systems, including CCTV, access control systems, alarm systems, and other security technologies. The role involves ensuring that all security systems are operational, efficient, and compliant with relevant safety standards and regulations. The ideal candidate should have a strong technical background in security systems and be able to work independently to resolve issues effectively.

Qualifications and Skills:

• Matric/Grade 12
• PSIRA Grade C accredited.
• At least 2 years of experience as a security technician or in a similar role involving the installation, maintenance, and repair of security systems.
• At least 1–2 years of experience in a technical or security-related role (desirable but not required).
• Experience in a customer-facing environment (helpful, especially if responding to service requests).
• Impro Level 1 – 3 (Wish)
• Honeywell Level 1 & 2 (Wish)
• DCS Neo Basic Wiring (Wish)
• DSC Neo Programming (Wish)
• Ajax Training (Wish)
• Driver's License

Key Responsibilities:

• Installation and Setup:
• Install, configure, and set up security systems including CCTV cameras, access control systems, alarm systems, and other security technologies.
• Maintenance and Repairs:
• Perform routine maintenance, troubleshooting, and repair of security systems to ensure optimal performance and functionality. Respond promptly to breakdowns and resolve issues.
• System Monitoring and Testing:
• Regularly monitor and test security systems to ensure that they are functioning properly and in compliance with safety standards.
• Technical Support:
• Provide technical support to both internal teams and clients, troubleshooting and resolving issues related to security systems. Respond to service requests promptly.
• System Upgrades:
• Assist with upgrading security systems to incorporate the latest technologies, ensuring they remain state-of-the-art and efficient.
• Documentation:
• Maintain detailed records of all installations, repairs, and maintenance performed on security equipment. Ensure accurate and up-to-date reporting of system status and service requests.
• Compliance:
• Ensure that all installations and repairs comply with industry standards, local regulations, and company policies. Stay updated on the latest safety and security regulations.
• Training and Support:
• Provide training and guidance to clients or internal staff on the proper use of security systems. Educate users on best practices and troubleshooting techniques.
• Emergency Response:
• Respond to emergencies related to security systems, including assisting with system recovery or providing on-site support during system malfunctions.
• Inventory Management:
• Assist in managing inventory for security parts and tools, ensuring that necessary supplies are available for repairs and installations.
• Technical Skills:
• In-depth knowledge of security technologies such as CCTV, access control systems, alarm systems, intercom systems, and, experience with networked systems and IP cameras.
• Troubleshooting:
• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
• Communication Skills:
• Excellent communication skills, both written and verbal. Ability to explain technical issues clearly to non-technical personnel.
• Computer Literacy:
• Basic understanding of computer systems, networking, and relevant software programs used for security systems.

Certifications (Desirable):

• Relevant certifications in security systems (e.g., CCTV, access control, alarm systems).

Physical Requirements:

• Ability to work in various environments, including at heights, in confined spaces, or outdoors. Must be comfortable carrying and handling heavy equipment
• Ability to work both independently and as part of a team.
• Basic IT skills, including familiarity with networking, software, and operating systems.

Personal Attributes:

• Attention to Detail:
• Strong attention to detail with a focus on precision and quality.
• Problem-Solving:
• Excellent problem-solving abilities and the ability to think critically under pressure.
• Customer-Focused:
• A customer-focused approach with the ability to build and maintain relationships with clients and colleagues.
• Adaptability:
• Flexible and able to adapt to changing technologies and environments.
• Time Management:
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively

Deadline:19th March,2026

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• A position for an Investigator exists at the Sasol Secunda Site.  The Investigator will be responsible for independently conducting investigations within the group.

Experience, Requirements and Qualifications:

• A formal relevant qualification would be advantageous.
• At least eight years’ experience within SAPS or other law enforcement agencies
• Minimum of five years investigation experience, especially in respect of serious and violent crimes.
• PSIRA Grade A
• NKP Accreditation
• SSA Vetting approval
• Firearm Competency for Business Purposes
• Ability to work independently or with minimal supervision.
• Own reliable transport with a valid driver’s license.
• Computer literate - Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.).
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet.
• No criminal record or any pending cases.
• Has a good command of the English language.
• Understanding of the FSG/Sadol environment would be advantageous.

Job Description: (not totally Inclusive)

• Interviewing employees and other witnesses relevant to each case under investigation.
• Gather all relevant evidence in a legal manner.
• Testify in criminal and disciplinary hearings.
• Liaison with other role players such as SAPS, Public Prosecutors, Legal representatives,
• FSG personnel on all levels, FSG clients, etc.
• Responsible for record keeping of all evidence and investigation administration in case dockets.
• Responsible for ensuring investigation reports are accurate and supported by evidence.
• Recruitment and handling of informers.
• Quality of own work.
• Ensuring that investigations are completed within deadlines.
• Responsible for the integrity of reporting.
• Ensure all information is filed, updated and readily available as required.
• Willingness to work overtime when necessary.

 Competencies Required

• Knowledge of applicable legislation.
• Presentation and communication skills.
• Business writing and reporting.
• Self-sufficiency.
• Adaptability to different and difficult environments.
• Problem solving skills.
• Attention to detail.
• Persuading and influencing.
• Business acumen.
• Deadline driven.
• Building Relationships.
• Showing Resilience.
• Observation skills.
• Ability to work as part of a team

Deadline:19th March,2026

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Job Description

• Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required. 

Duties & Responsibilities:

• The job holder is required to manage and maintain all allocated resources. 

Vehicle 

• Cleanliness
• Traffic offences
• Roadworthiness

Tools

• Safekeeping of tools

Stock

• Complete stock take
• Resolve all missing stock

Cell Phone

• Devices are operational   
• Monitor data usage 

Uniform

• Maintain uniform 
• Ensure uniform is clean and presentable as per PSIRA.

Operational Support

• Complete on the job training with technician when required.
• Attend to all complaints when required.
• Offer product support onsite and remotely.
• Dealing with technical and client queries.
• Assist with fitments when required.
• Complete hardware installations to the highest quality and within the required timelines.
• Repair, Maintain and Installation of Tracking Systems.
• Maintain fitment quality.
• Assist with technical evaluations and repairs.   
• Implement new fitment techniques (OEM fitment guideline requirement implementation).
• Specialised fitment techniques 
• Ensure that personal hygiene is maintained (as per PSIRA).
• Company uniform in good condition.
• Ensure familiarity and adherence to applicable company policies and procedures.  
• Attend and take initiative to develop own skills.
• Providing comprehensive feedback to internal role player.

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Clear Criminal Record
• Psira Grade C
• Trade test in motor electrical electronics or similar preferred, 
• Auto-electricians qualification advantageous, 
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail 
• Problem Solving

Deadline:13th March,2026

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MAIN PURPOSE OF JOB:

•  Sell basic alarm kit and remote panic button systems to new clients. 

QUALIFICATION & EXPERIENCE:

• Matric
• Direct Sales experience
• PSIRA Grade (Compulsory)

Duties and Responsibilities:  

Sales 

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target
• Networking for leads

Competencies (Technical and Behavioural) 

• Directing others
• Informing
• Motivating others
• Planning
• Time management
• Drive for results
• Action Oriented
• Priority setting
• Functional / Technical Skills
• Customer Focus

Deadline:13th March,2026

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Summary:

• We are currently seeking a talented and motivated individual to join our team as a Data Capturer. This position offers an exciting opportunity to contribute to our organization's success through effective data analysis and management.

Requirements:

• Education: Grade 12 and/or relevant certifications in data analysis or database management will be advantageous.
• Minimum of two years experience within a Data Capturer or relevant field.
• Experience: Proven experience in data analysis and data capturing roles, preferably within the security services industry or a related field.
• Technical Skills: Proficiency in data analysis tools such as Excel, Online Intelligence etc. 
• Attention to Detail: Strong analytical and problem-solving skills with a keen eye for detail and the ability to spot data anomalies or inconsistencies.
• Communication: Excellent verbal and written communication skills, with the ability to present complex data findings in a clear and concise manner.
• Team Player: Demonstrated ability to work collaboratively in a team environment, fostering effective relationships and contributing to collective goals.
• Confidentiality: Adherence to strict confidentiality and data protection policies, ensuring the security and privacy of sensitive information.

Responsibilities (Not totally inclusive):

• Data Analysis: Collect, interpret, and analyze data to identify trends, patterns, and insights that will support informed decision-making within the organization.
• Data Capturing: Enter and maintain accurate data in our systems, ensuring data integrity and adherence to established protocols.
• Data Reporting: Generate reports and visualizations to communicate findings and present data-driven recommendations to relevant stakeholders.
• Process Improvement: Identify opportunities to streamline data capture and analysis processes, implementing efficient solutions to enhance productivity.
• Collaboration: Work closely with cross-functional teams, including Operations, and Management, to ensure data-related requirements are met and support ongoing initiatives.

Personal Attributes:

• Demonstrates commitment to maintaining confidentiality and handling office matters with the utmost professionalism.
• Proven ability to consistently meet strict deadlines.
• Exhibit accuracy and meticulous attention to detail.
• Utilize highly methodical working methods.
• Exhibit a strong focus on attention to detail.
• Ability to engage professionally with stakeholders at all levels.
• Work effectively without direct supervision and perform well under pressure.
• Demonstrate strong verbal and written communication skills.
• Exemplify honesty and integrity in all professional interactions.
• Display punctuality and timeliness in meeting commitments.
• Build and maintain strong client relations.
• Earn trust through reliability and dependability.
• Effective time management skills.
• Take ownership and demonstrate accountability for assigned responsibilities.

Deadline:12th March,2026

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Job Summary:

• We are seeking a skilled and experienced CCTV Controller to monitor and operate our closed-circuit television (CCTV) systems. The ideal candidate will be responsible for ensuring the security and safety of our premises by effectively monitoring and controlling CCTV cameras to detect any suspicious behavior or security breaches. The CCTV Controller will work closely with security personnel and report any incidents or issues in a timely manner.

Key Responsibilities:

• Monitor multiple CCTV screens and cameras to detect any suspicious activity or security breaches
• Operate cameras to focus on specific areas or individuals
• Report any incidents, issues, or unusual activities to security personnel or relevant authorities
• Maintain accurate records of all CCTV activities and incidents
• Conduct regular checks and inspections of CCTV equipment to ensure proper functioning
• Assist security personnel in troubleshooting and resolving technical issues with CCTV systems
• Work closely with law enforcement agencies during investigations or incidents as required
• Adhere to all company policies and procedures related to security and surveillance

Qualifications:

• Matric certificate 
• Valid Psira Certificate (Grade A-B)
• Proven experience working as a CCTV Controller or in a similar role
• Strong understanding of CCTV technology and systems
• Ability to multitask and work effectively under pressure
• Excellent communication and observation skills
• Familiarity with relevant laws, regulations, and standard operating procedures related to CCTV surveillance
• Ability to work flexible hours, including nights, weekends, and holidays
   

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Position Overview:

• We are seeking a skilled and experienced DogHandler Security Officer to join our team. The main role of this position is to ensure the safety and security of a designated area by patrolling with a trained security dog.

Responsibilities:

• Patrol designated areas with a trained security dog to deter and detect unauthorized persons and suspicious activities.
• Respond promptly to alarms and calls for assistance.
• Conduct security checks of buildings, vehicles, and other property.
• Assist in the apprehension of suspects and the recovery of stolen property.
• Maintain accurate logs and reports of all security-related activities.
• Work collaboratively with other security officers and team members to ensure a safe and secure environment.
• Provide excellent customer service to clients and visitors.

Qualifications:

• Matric certificate
• Valid Psira Certificate (Grade B-C)
• Previous experience working in security with a trained security dog
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.
• Physically fit and able to stand, walk, and patrol for extended periods of time.

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• We are seeking an experienced and highly skilled individual to join our team as a Senior Security Supervisor. The ideal candidate will have a strong background in security operations and management, as well as a proven track record of leading a team to ensure the safety and security of a facility or organization.

Key Responsibilities:

• Supervise and coordinate the activities of security personnel to ensure the protection of property, assets, and personnel
• Develop and implement security procedures and protocols in accordance with company policies and industry best practices
• Conduct regular patrols and security checks to monitor and address any potential security risks
• Respond to security incidents or emergencies, and coordinate with law enforcement or emergency services as necessary
• Train and mentor security staff to ensure they are equipped to handle their responsibilities effectively
• Conduct regular performance evaluations and provide feedback to security team members

Qualifications:

• Matric Certificate 
• Valid Psira certificate (Grade A-B)
• Minimum of 5 years of experience in security operations, with at least 2 years in a supervisory role
• Strong knowledge of security protocols, procedures, and practices
• Excellent communication and leadership skills
• Ability to remain calm and composed in high-pressure situations
• Proficient in Microsoft Office Suite and security management software
• Must possess a valid security license or certification

Deadline:6th April,2026

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Qualifications, experience and other competencies required: 

• Minimum Grade 10 
• Grade C accredited and registered 
• Minimum of 2 years in the security industry 
• No criminal record 
• Willing to undergo criminal checks regularly 
• Must be physically fit 
• Must reside in the area the position has been advertised 

Key areas of responsibility will include: 

• Report writing 
• Safeguarding 
• Patrolling 
• Entrance and exit control 
• Completing relevant registers 
• Standard duties as per training 

Core Competencies: 

• Good communication skills 
• Able to work under pressure 
• Able to follow instructions accurately 

Deadline:27th March,2026

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Job Summary:

• We are seeking a Grade A PSIRA Registered Operational Manager with significant experience in security management. The ideal candidate will have experience in conducting risk assessments, managing disciplinary actions, managing employee leave and rosters, and possess their own reliable transportation.

Responsibilities:

• Review and conduct regular risk assessments to identify potential security threats
• Manage disciplinary hearings and ensure compliance with company policies and procedures
• Manage employee leave requests and schedules to ensure adequate coverage at all times
• Develop and implement security protocols and procedures
• Oversee security staff and ensure compliance with all security protocols
• Monitor and report on security activities and incidents
• Liaise with external stakeholders, such as law enforcement agencies and clients, to ensure effective security measures are in place
• Serve as a point of contact for all security-related issues and concerns
• Ensure all security staff are properly trained and equipped to perform their duties
• Conduct regular security audits to identify areas for improvement and address any deficiencies

Requirements:

• Grade A PSIRA registration
• Minimum of 5 years of experience in security management
• Experience in conducting risk assessments and implementing security protocols
• Strong understanding of security laws and regulations
• Excellent communication and interpersonal skills
• Ability to handle disciplinary hearings and resolve conflicts effectively
• Proficient in MS Office and security management software
• Own reliable transportation
• Valid driver's license

Deadline:31st March,2026

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MAIN PURPOSE OF JOB:   

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system, do drilling on his own and connect detectors. 

QUALIFICATION & EXPERIENCE: 

• Minimum Grade 12 or equivalent qualification 
• Minimum 1 year experience as a wireman 
• Practical electrical/electronic knowledge advantageous 

JOB REQUIREMENTS & OTHER ATTRIBUTES: 

• PSIRA registered (Grade C) 
• Proven ability to work under pressure and show attention to detail  

Duties:

• Assist technician with installations of alarm and security equipment 
• Assist technician by removing old equipment from client's premises 
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc 
• Inform technician of any shortfalls or limitations of the equipment and tools 
• Inform technician of cabling required for an installation 
• Clean vehicles and premises after an installation 

COMPETENCIES 

(TECHNICAL & BEHAVIOURAL) 

• Action Oriented 
• Customer Focus  
• Functional / Technical skills 

Deadline:20th March,2026

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Psria Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:17th March,2026

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Job Description
Experience, Requirements and Qualifications:

• Matric/Grade 12 Certificate or equivalent.
• Afrikaans & English speaking, writing and understanding
• Computer literate - email, Word, Excel, PowerPoint, est.
• Must be willing to attend incidents and meet with clients afterhours when required.
• Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Extensive knowledge on HR and IR Policies and Procedures.
• Strong leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Must have sound knowledge of ISO 9001:2008 Quality Management System and its requirements.
• Financial skills, Budgeting and knowledge of financial reports.
• Sound Planning and Administration skills a must.
• Excellent client liaison skills are critical.

Job Description / Key Performance Areas: (Not totally inclusive)

• Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
• Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
• Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with Management and Senior Management on various operational matters.
• Ensuring that all HR and Payroll related queries are dealt with promptly.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• Formulate disciplinary action and attend to CCMA matters.
• Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
• Manage firearm registers and controls with support of Armory. Investigate firearm incidents.
• Liaising daily with Regional Management on various Operational matters.
• Must have sound knowledge of the ISO9001:2008 Management System.

Competencies Required and Personality Attributes:

• Assertiveness.
• Strong leadership abilities and Management competencies.
• Presenting and communicating information.
• Driving and Managing change.
• Persuading and influencing.
• Innovation and change.
• Goal Setting and Organizational Skills.
• Deadline and Results Driven.
• Customer/Client focus.
• Teamwork.
• Development of others.

Deadline:17th March,2026

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Overall purpose of the job:

• To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

• PSIRA registration
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities:

Customer Engagement

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.
• Present a solution to the customer in order to:
• Meet the business objectives to reduce false alarm rates.
• Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
• Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

Administration

• Ensure all relevant documentation is completed accurately, neatly and in full.
• Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
• Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
• Accurate stock and inventory management.

Solutions Implementation

• Implement the specified solution as agreed with the customer on quotation acceptance.
• Ensure that service standards are upheld:
• Check battery on every site
• Test signals on every call
• Proper fault finding
• Neat and straight wiring
• Correct programming
• Correct placement of equipment
• No over or under charging
• Own the customer up until the false alarm situation has been resolved.

General

• Handling of classified information
• Completion of Case Studies to serve as training material for up & coming technicians.
• Teach, coach and mentor wireman and assistant technicians from time to time.
• Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.

Deadline:17th March,2026

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Purpose of the Position

• The primary function of this role is to present, facilitate, and assess training interventions within the area of responsibility, ensuring compliance with best practices, quality assurance standards, and industry requirements as stipulated in applicable legislation.

Minimum Requirements

• Grade 12 / NQF Level 4
• Valid Driver’s Licence (EB)
• Proficiency in Microsoft Windows and Microsoft Office Packages
• Accreditation & Registrations:
• PSIRA Grades E–A Instructor
• PFTC Instructor (All Firearm Categories)
• Facilitator registration with ETDP SETA
• Assessor registration with ETDP SETA & SASSETA
• Moderator registration with ETDP SETA & SASSETA (advantageous).
• Accreditation to facilitate and assess Skills Programmes 1, 2, and 3 (compulsory).
• General Security Practices (GSO) at NQF Level 3
• Specialist Security Practices Qualification at NQF Level 4 (would be beneficial)

Key Performance Areas (not limited to):

• Present, facilitate, and assess training interventions in line with industry and internal standards, as per the QMS and best practices.
• Coach and mentor learners on learnerships to ensure competence is achieved in line with programme objectives, learning outcomes, and unit standard requirements.
• Ensure compliance with approved curricula, learning programmes, and assessment methods within the area of responsibility.
• Adhere to all relevant legislative and quality assurance guidelines, including but not limited to SASSETA, PSIRA, DoL, QCTO, etc.

Knowledge & Skills:

• Strong communication skills (written and verbal)
• Good administration and record-keeping abilities
• Planning and time management skills
• Strong presentation and facilitation skills
• Assertiveness and conflict-handling ability

Personal Attributes:

• Problem-solving ability
• Ability to build and maintain good relationships
• Independent thinker with initiative
• Team-oriented approach
• High attention to detail and accuracy
• Customer-focused mindset

Core Competencies:

• Self-development
• Effective communication
• Customer focus
• Teamwork

Deadline:31st March,2026

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Job Overview:

• The Senior Sales Support role plays a vital role in driving sales efficiency and customer satisfaction by providing high-level administrative, operational, and analytical support to the KZN sales team. This position serves as the key link between KZN sales, operations, and management to ensure seamless coordination of sales activities, accurate reporting, and effective client communication.
• The incumbent is responsible for managing the full sales support process — from proposal development and quotation management to order processing and post-sale follow-ups. The role also involves maintaining CRM data integrity, assisting with sales forecasting, and ensuring compliance with company policies and customer requirements.

Essential Duties & Responsibilities:

Administrative Support

• Manage the General Manager – Sales KZN’s calendar, schedule meetings, and coordinate appointments.
• Oversee and prioritise incoming emails and correspondence on behalf of the General Manager.
• Prepare meeting materials, agendas, and minutes, ensuring follow-up actions are tracked and completed.
• Track Sales performance, per Individual as well as per Division.
• Manage and Maintain the pipeline, pipeline reporting along with the forecasts weekly.
• Book travel and accommodation for the team and management.
• Follow up with HR on Interviewed candidates.
• Handle confidential information with discretion and professionalism.

Team & Project Support

• Maintain and update team action trackers to monitor progress against key deliverables and deadlines
• Consolidate focus areas and team updates to support effective decision-making.
• Consolidate sales team forecast weekly.
• Delegate and follow up on tasks across the team as directed by the General Manager.
• Assign leads to the Team and consolidate leads Tracker for management.
• Coordinate and track Divisional projects, ensuring deadlines are achieved on time.
• Prepare Rental calculations for sales team.
• Coordinate sales team leave for approval prior to it being loaded.
• Training for New and Existing staff on various Divisional CRM systems, PowerPoint presentations, costing methodology, maintenance calculations and Proposals.

Sales & Tender Support

• Assist in preparing, reviewing, and submitting tender documentation.
• Consolidate proposals, white papers, and presentations for client submissions.
• Prepare and format sales documentation, quotations, costings, and proposals.
• Check each proposal vs costing sheet vs supplier quotes to ensure accuracy before proposal submission.
• Check every file / job for the team to ensure all required documentation i.e. contracts, scope of work and calculations are all correct prior to file / job submission.
• Prepare Internal presentations.
• Prepare both Client and Internal PowerPoint presentations.
• Manage Asset register for KZN Sales team.
• Manage KZN sales team pipeline.

General Administration

• Organise and maintain electronic filing systems, ensuring easy retrieval of key documents.
• Liaise with internal departments and external clients to facilitate communication and workflow.
• Support group functions and other administrative tasks as needed.
• Order stationary for the KZN sales team

Behavioural Competencies:

• Excellent verbal & written communication skills
• Attention to Detail
• Computer literate – PowerPoint (Advanced), Word, Excel (Advanced), Outlook
• Accountability
• Adaptability
• Excellent telephone skills
• Team Collaboration
• Communication Skills
• Problem-Solving
• Time Management
• Initiative
• Presentation skills
• Resilience
• Integrity and Confidentiality

Preferred Qualifications:

• Minimum of 5 years related experience
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and data management tools.
• Solid understanding of sales processes, quotation management, and customer service principles.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently, manage multiple priorities, and meet strict deadlines.
• Exposure to tender or proposal preparation and contract administration will be advantageous.

Minimum Qualifications and Experience:

• Matric / Grade 12 or equivalent qualification (essential).
• Diploma or Certificate in Business Administration, Sales, or Marketing (advantageous).
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• 3–5 years’ experience in a sales support, sales administration, or customer service role within a corporate environment.
• Proven experience in processing quotations, sales orders, and customer documentation.
• Working knowledge of CRM systems and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong understanding of sales workflows, customer communication, and reporting processes.
• Excellent written and verbal communication skills.
• Ability to work independently while maintaining high levels of accuracy and attention to detail.
• Valid driver’s license
• Reliable car

Deadline:24th March,2026

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Main purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record

Deadline:16th March,2026