Senior Technician at Fidelity Services Group

Job Summary:

• We are seeking a skilled and experienced Security Technician to join our team. The Security Technician will be responsible for the installation, maintenance, repair, and troubleshooting of various security systems, including CCTV, access control systems, alarm systems, and other security technologies. The role involves ensuring that all security systems are operational, efficient, and compliant with relevant safety standards and regulations. The ideal candidate should have a strong technical background in security systems and be able to work independently to resolve issues effectively.

Qualifications and Skills:

• Matric/Grade 12
• PSIRA Grade C accredited.
• At least 2 years of experience as a security technician or in a similar role involving the installation, maintenance, and repair of security systems.
• At least 1–2 years of experience in a technical or security-related role (desirable but not required).
• Experience in a customer-facing environment (helpful, especially if responding to service requests).
• Impro Level 1 – 3 (Wish)
• Honeywell Level 1 & 2 (Wish)
• DCS Neo Basic Wiring (Wish)
• DSC Neo Programming (Wish)
• Ajax Training (Wish)
• Driver's License

Key Responsibilities:

• Installation and Setup:
• Install, configure, and set up security systems including CCTV cameras, access control systems, alarm systems, and other security technologies.
• Maintenance and Repairs:
• Perform routine maintenance, troubleshooting, and repair of security systems to ensure optimal performance and functionality. Respond promptly to breakdowns and resolve issues.
• System Monitoring and Testing:
• Regularly monitor and test security systems to ensure that they are functioning properly and in compliance with safety standards.
• Technical Support:
• Provide technical support to both internal teams and clients, troubleshooting and resolving issues related to security systems. Respond to service requests promptly.
• System Upgrades:
• Assist with upgrading security systems to incorporate the latest technologies, ensuring they remain state-of-the-art and efficient.
• Documentation:
• Maintain detailed records of all installations, repairs, and maintenance performed on security equipment. Ensure accurate and up-to-date reporting of system status and service requests.
• Compliance:
• Ensure that all installations and repairs comply with industry standards, local regulations, and company policies. Stay updated on the latest safety and security regulations.
• Training and Support:
• Provide training and guidance to clients or internal staff on the proper use of security systems. Educate users on best practices and troubleshooting techniques.
• Emergency Response:
• Respond to emergencies related to security systems, including assisting with system recovery or providing on-site support during system malfunctions.
• Inventory Management:
• Assist in managing inventory for security parts and tools, ensuring that necessary supplies are available for repairs and installations.
• Technical Skills:
• In-depth knowledge of security technologies such as CCTV, access control systems, alarm systems, intercom systems, and, experience with networked systems and IP cameras.
• Troubleshooting:
• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
• Communication Skills:
• Excellent communication skills, both written and verbal. Ability to explain technical issues clearly to non-technical personnel.
• Computer Literacy:
• Basic understanding of computer systems, networking, and relevant software programs used for security systems.

Certifications (Desirable):

• Relevant certifications in security systems (e.g., CCTV, access control, alarm systems).

Physical Requirements:

• Ability to work in various environments, including at heights, in confined spaces, or outdoors. Must be comfortable carrying and handling heavy equipment
• Ability to work both independently and as part of a team.
• Basic IT skills, including familiarity with networking, software, and operating systems.

Personal Attributes:

• Attention to Detail:
• Strong attention to detail with a focus on precision and quality.
• Problem-Solving:
• Excellent problem-solving abilities and the ability to think critically under pressure.
• Customer-Focused:
• A customer-focused approach with the ability to build and maintain relationships with clients and colleagues.
• Adaptability:
• Flexible and able to adapt to changing technologies and environments.
• Time Management:
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively

Deadline:19th March,2026