Travel Coordinator (6 - Months Fixed Term Contract) at CBRE Excellerate

About the role:

• Manage the daily operations of Travel Services department and client/supplier assistance

What will you bring: 

• Grade 12
• 2 years’ experience in travel industry

Skills required:

• Must be computer literate (MS Office)
• Fully Bilingual
• Attention to detail and good follow up skills
• Must have strong customer care principles
• Must be highly approachable, presentable and professional
• Excellent communication and interpersonal skills
• Ability to communicate with all levels of Management
• Ability to plan, organise and control own work effort

Knowledge Required:

• Knowledge of travel policy, Service providers, Budget process, Financial principles

Competencies:

• Customer and Quality Focus, Communication, Drive and Productivity, Teamwork & Co-operation, Methodical
• Customer and Quality Focus
• Communication
• Drive and Productivity
• Teamwork & Co-operation
• Methodical

Major Drivers of Work Volume:

• Online Bookings
• Client Relations

Interface / Relationships With:

• Internal: Travel Manager, Finance Manager, Staff
• External: Clients, Service providers

What you will be doing:

• Support administration personnel/suppliers in daily operations.
• Assist with on-line queries.
• Assist with all client queries (general/supplier)
• Manage and finalise all exception reports received from agent/suppliers
• SLA reports
• Emergency Call centre logs
• MIS reports and communication to clients
• Manage various ad hoc
• Manage monthly income, distribution and recovery.
• Preparation and balance monthly invoice & stats (excel) to clients
• Update monthly travel stats/reports
• Recovery/Communication/follow up of out of policy costs from travellers
• Liaise with clients/suppliers on requirements and satisfaction
• Updated communication to secretaries/clients on rates, events etc
• Maintenance of client database
• Manage supplier database (new/renewal/cancelations)
• Establish allowance, advances, business needs & approvals
• Arrange/check foreign currency applications, deliveries, payments
• Inform travellers of international procedures and policy

Quality, Environmental and Health & Safety Standards:

• Adhere to CBRE Safety, Health, Environment and Quality (SHEQ)
• Management System’s Policies & Procedures as applicable to this position

Adhoc:

• Any reasonable action requested by management