Functional Analyst I at ShopriteX

Job Purpose

• The purpose of this role is to ensure that efficient and cost-effective business solutions and processes are in place to address business needs/requirements. The role facilitates effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements. The role acts as a bridge between the business unit, organisational stakeholders, and the solution team. The Functional Analyst works closely with a cross-functional team and supports the system designers with co-creating sustainable new solutions. Specialised knowledge of systems analysis, and the creation and testing of low to medium complexity applications, will be a key success factor in providing relevant technical solutions and practical configuration execution.

Job Description

• Execute systems analysis of technical application requirements and participate in the planning and design process and fit-for-purpose specification documentation and solution assessment and validation of low to medium complexity solutions to business requirements and processes using appropriate tools.
• Performing assigned gap analysis to determine and understand the functional business requirements and changes as defined by the Business Analysts, Product Owners, and other stakeholders.
• Perform systems integration of low to medium complexity and provide support to the systems designer in the identification of data conversion and reporting requirements.
• Work collaboratively within and across functions, building and maintaining a trusting relationship with business and IT stakeholders by delivering what was promised and providing technical support to the team as well as system users.
• Estimate, schedule, and prioritise discrete pieces of work and deliver consistent quality, and accurate results on business-critical projects.
• Assist with the preparation of test scripts and execute testing of the configured scenarios, in accordance with systems and unit test standards.
• Execute/perform QA handovers and assist test data and go-live support activities.
• Troubleshoot system-related issues and channel transactional data.
• Provide input into the scope of a solution and ensure an understanding of the scope by relevant stakeholders.
• Execute solutions according to the requirements of the respective business area, ensuring the system reacts and operates within the confines of the request.
• Support the deliverables throughout the system lifecycle and complete assigned deliverables for compliance according to the agreed plan, supporting the delivery of projects in assigned areas, while consistently reviewing and analysing the accuracy and quality of own deliverables.
• Maintains clear communication channels with the project team on work status.
• Continuously support the business environment, through maintaining an understanding of initiatives and objectives, its various line portfolios, and the current trends and developments in the technology field.
• Work within the framework of Agile methodologies and/or other agreed cross-functional team ways of working and help foster a culture of collaboration, commitment, and continuous improvement.

Experience and qualification

• 3-year IT qualification (Essential).
• MS SQL fundamentals (Introduction to SQL) Certification (Essential).
• Business Analyst / Functional Analyst course or similar (Desirable)
• MS SQL - Querying data with Transact Certification (Desirable)
• +2 years’ experience within a functional analyst or equivalent support role in IT. (Essential)
• Relevant and demonstrable experience in functional analysis, configuration, and user testing. (Essential)
• Experience in software testing. (Essential)
• Working knowledge of different operating systems and Internet technologies. (Essential)
• Experience in a Retail and or Financial Services industry. (Desirable)
• Experience in working on projects within the Software Development Life Cycle. (Desirable)
• Experience in cloud solutions. (Desirable)
• Change management experience. (Desirable)
• Exposure to vendor management. (Desirable)
• Exposure to Project Management. (Desirable)

Knowledge and skill:

• Foundation knowledge of Cloud technologies.
• Foundational knowledge of core programming technologies.
• Incident management system knowledge.
• IT Support and Operations knowledge.