Job Vacancies at ShopriteX

Role Purpose

• The purpose of the Operations Squad Lead: Insights and Data Monetisation (IDM), is to install themselves into the various value streams within the Tribe to support the other squad leads in achieving their objectives by enhancing operational efficiencies, supporting work streams to enable tasks to be completed on time and within scope, identifying and providing resources to support execution, and managing projects and activity streams. The successful candidate will work closely with the Head of the IDM Tribe, as well as the Services team and Shoprite Buying and Category Management teams.Ultimately, the Operations Squad Lead MUST be a servant leader, acting as enabler and supporter, influencing others without direct lines of reporting, playing for the team, and will be an operational extension of the Head of the IDM Tribe.

Role Description

•  Develop and implement effective operational strategies and processes to drive business growth and success.
•  Ensure that all projects and value streams are completed on time, within budget, and to the required quality standards.
•  Trafficking of workflows to create efficiencies and time saving.
•  Provide delivery assurance by taking joint ownership with other squad leads and team members.
•  Manage Agile ceremonies and processes for the Tribe.
•  Proactively identify operational blockers and remove such for the Tribe.
•  Holistically own our CRM system and drive adoption, hygiene, and completeness with the team.
•  Provide support in terms of arranging and facilitating training.
•  Documentation and intellectual property management across the Tribe.
•  Deployment, enhancement, and maintenance of a knowledge repository for clients and users.
•  Support and oversee marketing and communication activities.
•  Promote the internal adoption of our product and service offering.
•  Collaborate with cross-functional teams to identify and resolve operational issues, as well as to develop and implement new processes and procedures.
•  Develop and maintain strong relationships with key stakeholders, including customers, partners, and vendors.
•  Identify areas for improvement and implement strategies to optimize operational efficiency and productivity.
•  Provide regular reports and updates to senior management on operational performance, risks, and opportunities.

Qualifications and experience

•  A minimum of 5 years’ experience as a team lead or higher role in the context of delivering substantial value streams in a dynamic and complex environment – (essential).
•  +10 years’ progressive and diverse experience in managing operations, of which a minimum of +5 years’ experience must be in digital, technology, data analytics, or a related field – (essential).
•  Advanced commercial / business acumen – (essential).
•  The ability to work collaboratively with a team that does not report to you, maintaining positive relationships and achieving your objectives by managing through influence – (essential).
•  Strong leadership skills, with the ability to lead cross-functional teams and influence stakeholders at all levels of the organisation – (essential).
•  Strong analytical and problem-solving skills – (essential).
•  Proven ability to develop and implement effective operational strategies and processes – (essential).
•  Strong project management skills, including experience with project management tools such as Jira/TP – (desired).
•  Experience in working in an Agile environment and familiarity with ceremonies, processes, and ways of working – (desired).
•  Experience with CRM systems, including data hygiene and management – (desired).

Key competencies and work ethic

•  Strategic and conceptual thinker - Combines advanced analytics with strategy and technology to enable long-term decisions and roadmaps. Deals comfortably with unstructured data and thinks creatively around a brief.
•  Analytical, data-driven, and highly numerate – Strong ability to collect, organise and assimilate disparate and multiple pieces of data to guide decision-making and develop optimal solutions.
•  Deep knowledge and passion for data and its range of possibilities, applications, and value for the business. Able come up to speed quickly on our applications, technologies, and processes.
•  Commercial and financial acumen – Understands financial principles and its application within business. Knows how business operates, what the key processes, issues and risks are that drives success; and how they impact on commercial viability and profitability.
•  Leadership skills – Serves the team by driving a positive morale. Adopts a range of styles to deal with challenges. Enables the team to deliver on priorities while contributing to their development.
•  Collaborative partner – Builds relationships both internally and externally. Open, honest and direct, comfortable giving and receiving feedback. Thinks and act independently as well as collaboratively.
•  Change agent - Energized by working both independently and interdependently within the digital network and across functions; is open to change and motivated to work agile.
•  Project management skills - Ability to organize and prioritize multiple projects at various complexities to meet deadlines in a fast-paced environment with overlapping, conflicting priorities.
•  Operational efficiency – Manages multiple demands by working smartly, efficiently, and effectively. Stays on top of the detail while effectively prioritising and delivering on urgent and important tasks.
•  Innovative and solution-orientated – Thinks outside the box to come up with creative solutions while applying sound judgment to generate short- and long-term value. Use technical expertise to question, understand and challenge solutions and software implementation decisions / priorities.
•  Communication skills – Communicates effectively while being able to convert complex concepts and analytical findings into well-articulated verbal, written and visual messages to non-technical and business audiences.
•  Strong attention to detail and a commitment to delivering high-quality work.

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Role Purpose

Ever consider a joining the Customer Contact Centre at Shoprite?
As our customers are at the core of our business, we are invested in finding the best people possible to delight and support them.
As a Contact Centre Agent, you will be responsible for supporting all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable and professional manner.
Our working hours are a 40-hour work week scheduled any five days from Monday to Sunday (shift work between 8h00 - 20h00), including Public Holidays.

Job description:

You will be required to:

• Support customer interactions across various channels (including voice, email, chat, social media, etc.) and resolve customer interactions timeously to drive a First Contact Resolution (FCR) culture, by being knowledgeable and able to troubleshoot effectively.
• Be responsible to continually contribute towards a culture of excellence and innovation.
• Own and manage all interactions that require escalating to the relevant Resolution Owner, gaining feedback and relaying the information back to the customer.
• Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
• Provide accurate, valid and complete information to customers.
• Ensure all Service Level Agreements are adhered to and strive to meet set KPI targets, take the necessary steps to drive up customer retention and all set Shoprite standards, policies and procedures are followed.
• This is a permanent role based in Northern Suburbs (Brackenfell), Cape Town with exciting benefits, which includes a contribution to medical aid and provident fund, discount on the company group brands, and more!

Experience    

• 3< years in a Customer Service environment - essential
• 1< year in an Inbound Contact Centre - essential
• 2 years eCommerce customer service - advantageous
• Knowledge and Skills    
• Can problem solve with speed and accuracy.
• Has excellent attention to detail.
• Is a team player that is willing to go the extra mile.
• Takes pride in the work they do.
• Is passionate about people and find ways to improve customer experience.

Qualifications    

• Matric or equivalent qualification
• Post-Matric education would be advantageous

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Role Purpose

The purpose of the Commercial Squad Lead: Insights and Data Monetisation (IDM), is to identify, develop, and execute new data-driven commercial opportunities and to leverage and enhance existing commercial offering to achieve revenue targets. The successful candidate will work closely with the Head of the IDM Tribe, as well as the Services team and Shoprite Buying and Category Management teams in pursuing commercial opportunities and sales.

Ultimately, the Commercial Lead will identify and grow a sales pipeline, produce, and present sales and marketing collateral to prospects, convey a narrative of value, close deals, and manage contracting. Beyond these sales activities, they will also identify new commercial opportunities in close alignment with the Head of IDM.

Role Description

•  Take responsibility for achieving revenue and sales targets on commercial products and services.
•  Contribute to the development and execution of a data monetisation strategy that identifies and leverages opportunities to generate revenue through the use of customer data and insights.
•  Analyse data to identify insights and trends that can be leveraged to create revenue-generating opportunities.
•  Create internal sales methods and collateral to market and sell our commercial offering into the existing customer base.
•  Plan and execute an outbound sales strategy to promote our commercial offering.
•  Maintain an up-to-date sales CRM system.
•  Achieve a high level of productive sales activity, executing sales activities at the required volume to meet sales expectations.
•  Develop and manage partnerships with external data providers and other relevant vendors to expand our data capabilities.
•  Develop and maintain relationships with key internal stakeholders and external partners to ensure alignment and successful execution of data monetisation initiatives.
•  Manage and maintain commercial contracts.
•  Research, plan, present, and implement viable new commercial products.
•  Identify and implement mutually beneficial commercial partnerships.
•  Create and implement internal cross-sales strategies that promote other ShopriteX business lines.
•  Building and maintaining relationships with key stakeholders, including clients, partners, and vendors
•  Collaborate with stakeholders to produce and oversee the implementation of a marketing strategy, plan, and collateral related to our commercial offering.
•  Creating and presenting proposals, pitches, and presentations to potential clients and partners
•  Collaborating with other departments, such as marketing and sales, to develop and execute integrated campaigns and initiatives.
•  Working closely with related internal parties, negotiate and close deals with clients and partners, ensuring favourable terms and conditions for Shoprite.
•  Analyse and report on the financial performance of data monetization initiatives and make recommendations for optimization and continuous improvement.

Qualifications and experience

•  Degree or Diploma in Commerce or similar field (essential).
•  A background and the ability to competently communicate the value of data and analytics solutions.
•  +10 years’ progressive and diverse experience in business development and sales roles of which a minimum of +5 years’ experience must be in digital, technology,, data analytics, or a related field. – (essential).
•  Advanced commercial / business acumen – (essential).
•  Demonstrable skills in terms drafting, interpreting, and negotiating legal documents – (essential).
•  A track record of successful sales and business development experience – (essential).
•  Demonstrable experience developing and deploying commercial products and/or services – (essential).
•  The ability to work collaboratively with a team that does not report to you, maintaining positive relationships and achieving your objectives by managing through influence – (essential).
•  Strong leadership skills, with the ability to lead cross-functional teams and influence stakeholders at all levels of the organisation – (essential).

Key competencies and work ethic

•  Strategic and conceptual thinker - Combines advanced analytics with strategy and technology to enable long-term decisions and roadmaps. Deals comfortably with unstructured data and thinks creatively around a brief.
•  Analytical, data-driven, and highly numerate – Strong ability to collect, organise and assimilate disparate and multiple pieces of data to guide decision-making and develop optimal solutions.
•  Deep knowledge and passion for data and its range of possibilities, applications, and value for the business. Able come up to speed quickly on our applications, technologies, and processes.
•  Commercial and financial acumen – Understands financial principles and its application within business. Knows how business operates, what the key processes, issues and risks are that drives success; and how they impact on commercial viability and profitability.
•  Leadership skills – Serves the team by driving a positive morale. Adopts a range of styles to deal with challenges. Enables the team to deliver on priorities while contributing to their development.
•  Collaborative partner – Builds relationships both internally and externally. Open, honest and direct, comfortable giving and receiving feedback. Thinks and act independently as well as collaboratively.
•  Change agent - Energized by working both independently and interdependently within the digital network and across functions; is open to change and motivated to work agile.
•  Project management skills - Ability to organize and prioritize multiple projects at various complexities to meet deadlines in a fast-paced environment with overlapping, conflicting priorities.
•  Operational efficiency – Manages multiple demands by working smartly, efficiently, and effectively. Stays on top of the detail while effectively prioritising and delivering on urgent and important tasks.
•  Innovative and solution-orientated – Thinks outside the box to come up with creative solutions while applying sound judgment to generate short- and long-term value. Use technical expertise to question, understand and challenge solutions and software implementation decisions / priorities.
•  Communication skills – Communicates effectively while being able to convert complex concepts and analytical findings into well-articulated verbal, written and visual messages to non-technical and business audiences.

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Role Purpose 

The purpose of the Digital Campaign Specialist role is to maximise ad delivery efficiency and effectiveness through the successful execution of the digital campaign strategy and all related operations. The role uses data and technology to develop and fulfil digital campaigns, ensuring creative and engaging messaging and appropriate delivery channels and reporting. 

The role supports digital campaign management accounts and activities in accordance with the business intent and trade plans, initiating, managing and reporting on related campaigns, managing assigned accounts and taking the lead within the portfolio of accounts to provide end-to-end delivery according to planned timelines and quality standards. The role further drives the improvement of processes within the assigned portfolio of accounts.

Role Description  

• Develop and manage supplier or client end-to end delivery of digital campaigns across platforms, from briefing, planning and execution of campaigns, to invoicing, reporting and post campaign analysis.    
• Manage and ensure data, technology, and strategy work together to maximise ad delivery efficiency and effectiveness. 
• Effectively manage own portfolio of work while collaborating with creative, strategy and technology teams and vendors to implement and create integrated ad campaigns. 
• Build strong relationships with internal and external stakeholders to ensure the delivery of digital campaign plans. 
• Evaluate the effectiveness of campaign strategies, provide recommendations, and adjust optimise performance and goal conversion. 
• Provide analysis and insights for reporting, including post campaign reporting, to suppliers and other stakeholders. 
• Ensure invoices are accurate and campaign budgets are executed within required parameters. 
• Keep the brand up to date with changes and advances in the digital marketing landscape and advise on new channels and approaches to adopt. 
• Conduct research and utilise insights to optimise and grow future campaigns. 
• Monitor local and international digital media properties to ensure adherence to best practice principles and provide technical/media assistance when needed. 

Qualifications and experience  

• Degree or Diploma in Marketing, Advertising, Media or related – (essential).  
• +3 years’ experience in a digital campaign management role in an ad ops environment, with a proven track record of delivering multiple and large campaigns across digital touchpoints and channels, using analytics to inform and scale successful marketing campaigns – (essential). 
• Skilled and proficient in the use of social advertising tools (AdWords, Google Ads, SEO, DSP & SSP, Tracking and verification tools) – (essential). 
• Broad knowledge of the media and marketing ecosystem - (essential).
• Demonstrable knowledge and experience of marketing principles and practices including customer journey management and content development experience – (essential). 
• Strong commercial acumen and understanding of the media landscape within the broader retail industry – (essential). 
• Strong proficiency in MS Office – (essential). 

Key competencies and work ethic 

• Digital account management: strong ability to keep schedules, prioritise tasks / briefs and ensure campaigns / projects are on time and delivered against business objectives.  
• Passion for digital marketing with subject matter expertise in marketing principles and practices.  
• Excellent team-working: contributes towards building a positive team morale. 
• Excellent communication, presentation and story-telling skills: articulates ideas and concepts in a creative and meaningful way. 
• Commercial acumen and business understanding of the broader retail industry.  
• Dynamic personality and the ability to think outside the box.  
• Proactive with initiative to drive new ideas and content. 
• Excellent facilitation skills: organised with strong time, delivery and planning management.  
• Interpersonal skills: builds strong relationships and manages conflict and competing priorities well. 
• Flexible thinker with the ability to make sound independent decisions. 
• Project management skills with the ability to balance multiple projects and priorities in a large scale, complex environment.
• Ability to work under pressure: to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment. 
• Results-oriented and quality focused. 
• Self-starter and generator with the skill and discipline to work independently and across multi-functional teams.

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The purpose of the Senior Data Scientist role is to transform and model large and complex data sets that provides valuable insights to the business while contributing towards leveraging data as a competitive advantage for Shoprite. The role works collaboratively across a multi-disciplinary, agile team, delivering large scale projects while extracting, analysing and interpreting data from a range of sources, using algorithmic, data mining, artificial intelligence, machine learning and statistical tools, to uncover trends and patterns that support business objectives. The Senior Data Scientist is a logical and analytical thinker requiring in-depth technical, analytical and communication skills to infer meaning from data and translate these in a concise, cohesive and engaging story.

Role Description

• Work with multiple business stakeholders to identify business requirements and model and frame business scenarios that are meaningful and that answers key business questions.
• Work closely with data and software teams to translate business requirements into fit-for-purpose, robust and scalable solutions. 
• Develop, validate and execute algorithms and predictive models to collect, merge, analyse, extract and interpret large and complex datasets.
• Use data to investigate complex problems, detect patterns and extrapolate insights that delivers business value and impact.
• Develop data structures and pipelines to organise, collect and standardise data.
• Perform sophisticated data preparation in order to reduce and shape data. Clean and validate data and assure its integrity, accuracy, completeness, and uniformity.
• Adhere to stringent quality assurance and documentation standards using version control and code repositories.
• Test data mining models to select the most appropriate one for use on a project.
• Cross-validate models to ensure their generalizability.
• Assess the effectiveness of data sources and data-gathering techniques to improve data collection methods.
• Communicate and present analytical findings, results and reports to stakeholders, using data visualisation techniques to tell compelling stories.
• Effectively structure and plan projects, timelines, and deliverables, weighing business and technical trade-offs as required.
• Conduct research from which to develop prototypes and proof of concepts.
• Guide and support new and emerging data scientists with new and complex projects and approve the quality of specific project outputs.
• Share insights across teams to inform collaborative efforts.
• Understand and apply best practices for own work while supporting others to improve delivery standards and adopt best practices.
• Stay updated on the latest research and developments in Data Science and adjacent fields to ensure the latest technology, techniques and methods are always applied.

Qualifications and experience

• Bachelor’s Degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems or a related field – (essential).
• Post Graduate Degree in the above or related fields – (desired).
• +4 years’ experience in a similar role with demonstrable experience working with complex data sets and applying machine learning, deep learning, data mining, modelling and mathematical and/or statistical concepts and methodology to support business objectives – (essential).
• Excellent knowledge of SQL, Python and data science toolkits – (essential). 
• Strong proficiency in MS Office 365 with advanced Excel skills – (essential).
• Experience delivering project outcomes using design thinking, lean and agile principles – (desired).
• Experience in a retail, commercial or IT environment – (desired).

Key competencies and work ethic

• A data specialist with the skill of practicing the art of Data Science. Solves complex data problems using their experience in scientific disciplines. Able to dig deep to uncover the right trends and patters that can be optimised.
• Strong analytical and quantitative thinking skills – Able to collect, organise and assimilate disparate, multiple and complex pieces of data to draw sound conclusions and arrive at optimal solutions.
• Strong technical aptitude with a passion and excitement for data, new technologies and solutions and its range of possibilities, applications and value for the business.  
• High level of self-motivation and drive to meet and exceed on goals and expectations. Able to work independently and use own initiative to deal with challenges across a range of problem-solving challenges as and when they arise.
• Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.   
• Strong communication and presentation skills – Ability to communicate effectively both verbally and in writing. Able to explain and simply complex technical concepts and confidently convey information to a variety of stakeholders. Able to compile visual reports that tells a concise and compelling story.
• Team player and collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.
• Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment.  
• Is curious and open to learning with a strong interest in data, discovery and trying new ideas. Curious about exploring and answering business analytics questions.

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Job Purpose

• The purpose of this role is to ensure that efficient and cost-effective business solutions and processes are in place to address business needs/requirements. The role facilitates effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements. The role acts as a bridge between the business unit, organisational stakeholders, and the solution team. The Functional Analyst works closely with a cross-functional team and supports the system designers with co-creating sustainable new solutions. Specialised knowledge of systems analysis, and the creation and testing of low to medium complexity applications, will be a key success factor in providing relevant technical solutions and practical configuration execution.

Job Description

• Execute systems analysis of technical application requirements and participate in the planning and design process and fit-for-purpose specification documentation and solution assessment and validation of low to medium complexity solutions to business requirements and processes using appropriate tools.
• Performing assigned gap analysis to determine and understand the functional business requirements and changes as defined by the Business Analysts, Product Owners, and other stakeholders.
• Perform systems integration of low to medium complexity and provide support to the systems designer in the identification of data conversion and reporting requirements.
• Work collaboratively within and across functions, building and maintaining a trusting relationship with business and IT stakeholders by delivering what was promised and providing technical support to the team as well as system users.
• Estimate, schedule, and prioritise discrete pieces of work and deliver consistent quality, and accurate results on business-critical projects.
• Assist with the preparation of test scripts and execute testing of the configured scenarios, in accordance with systems and unit test standards.
• Execute/perform QA handovers and assist test data and go-live support activities.
• Troubleshoot system-related issues and channel transactional data.
• Provide input into the scope of a solution and ensure an understanding of the scope by relevant stakeholders.
• Execute solutions according to the requirements of the respective business area, ensuring the system reacts and operates within the confines of the request.
• Support the deliverables throughout the system lifecycle and complete assigned deliverables for compliance according to the agreed plan, supporting the delivery of projects in assigned areas, while consistently reviewing and analysing the accuracy and quality of own deliverables.
• Maintains clear communication channels with the project team on work status.
• Continuously support the business environment, through maintaining an understanding of initiatives and objectives, its various line portfolios, and the current trends and developments in the technology field.
• Work within the framework of Agile methodologies and/or other agreed cross-functional team ways of working and help foster a culture of collaboration, commitment, and continuous improvement.

Experience and qualification

• 3-year IT qualification (Essential).
• MS SQL fundamentals (Introduction to SQL) Certification (Essential).
• Business Analyst / Functional Analyst course or similar (Desirable)
• MS SQL - Querying data with Transact Certification (Desirable)
• +2 years’ experience within a functional analyst or equivalent support role in IT. (Essential)
• Relevant and demonstrable experience in functional analysis, configuration, and user testing. (Essential)
• Experience in software testing. (Essential)
• Working knowledge of different operating systems and Internet technologies. (Essential)
• Experience in a Retail and or Financial Services industry. (Desirable)
• Experience in working on projects within the Software Development Life Cycle. (Desirable)
• Experience in cloud solutions. (Desirable)
• Change management experience. (Desirable)
• Exposure to vendor management. (Desirable)
• Exposure to Project Management. (Desirable)

Knowledge and skill:

• Foundation knowledge of Cloud technologies.
• Foundational knowledge of core programming technologies.
• Incident management system knowledge.
• IT Support and Operations knowledge.

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The purpose of the Warehouse Dispatch Supervisor role is to supervise the logistical operations within the main Shoprite IT warehouse, including assuming end-to-end oversight for the receiving bay as well as managing a team of receiving clerks and general assistants to ensure that IT equipment is stored and dispatched in an accurate, efficient and timely manner. The role requires someone who is organised, detail-orientated and results-driven to ensure the seamless execution of warehouse processes while maximising warehouse productivity. Day-to-day responsibilities include supervising the team, coordinating logistical processes, ensuring the quality of equipment and executing administrative functions.

Logistics:

• Plan, organise and supervise the execution of daily warehouse operations including controlling the receiving, movement, and distribution of IT equipment into and out of the warehouse.
• Supervise the allocation and dispatching of orders, ensuring timely stock shipment to correct destinations for new store openings, projects, ad-hoc requests, and support users. Prioritise dispatch of orders according to business urgency / needs (e.g., pop up stores, store openings, emergency orders).
• Receive equipment and schedule the issuing of new stock, ensuring stock is issued according to availability, shipment expectations and project scheduling.
• Schedule and execute supplier deliveries.
• Execute warehouse resource management processes and space allocations for incoming shipments.
• Execute receiving procedure and stock flow through to staging, workshop, warehouse, or end user.
• Ensure stock rotation on stock issued.
• Execute maintenance on stock handling equipment, shelves, and personal protection equipment.
• Build integrity maintenance including security systems and access control and oversee housekeeping.

Capturing and System Administration:

• Effectively guides and directs the team to deliver on departmental objectives and goals. Delegates effectively and plans and prioritizes tasks in the most efficient and cost-effective manner.
• Communication skills – Good written and verbal communication skills. Conveys information in a manner that ensures the right information is shared with the right people in an orderly and timely manner. Consolidates and communicates data clearly and accurately.
• Team player with good interpersonal skills – Works collaboratively with others while able to build and maintain good relationships both internally and externally. Manages conflict well, balancing interpersonal needs with achieving delivery objectives.
• Ability to work under pressure and multi-task to meet departmental goals. Able to organize, prioritize, and reorder workload in a rapidly changing and fast-moving environment.
• Oversee the consistent application of the IT warehouse system with regards to receipt and issuing of stock. This includes ensuring receiving stock is captured accurately, that incoming orders are tracked and GRV capturing is executed in the dispatch bay.
• Liaise with international trade department on international shipments for invoices and clearance documentation.
• Monitor and track local shipping and courier services, ensuring accurate and timely delivery.
• Update various project stock sheets with stock quantities, SOH, stock issued, stock received.

Reporting:

• Update the IT SAP account with regards to consumable items.
• Execute reporting requirements including bulk order usage and stock allocation reports, supplier back-order reports, stock ledger updates, missed shipments and courier waybill tracking, stock to be staged and in staging and any other special reports that may be required. Update new store listings and report on any outstanding orders to line and relevant field manager.
• Support the audit department with all requirements for monthly financial stock takes.

Team and Client Relationships:

• Motivate, direct, and oversee the performance and delivery of the team, ensuring the team is enabled to deliver on their performance objectives (incl. performance appraisals, disciplinaries, leave, training).
• Maintain stock supplier relationships.
• Provide client services with regards to feedback on stock arrival queries, escalations, and general email correspondence.

Key competencies and work ethic:

• Strong customer-first thinking – Understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.
• Organised with a strong drive for operational execution and efficiency - Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing tasks and ensuring processes are executed on time and within quality standards.
• Detail orientated with good problem-solving skills to identify process inefficiencies, act decisively and proactively resolve performance or delivery concerns.

Qualifications and experience

• Grade 12 certificate.
• +1 years’ experience in a warehouse supervisory or similar role with good knowledge and experience overseeing a receiving and dispatch operation.
• Knowledge of warehouse operations and processes and inventory management.
• Proficiency in MS office 365 with a foundational knowledge of Excel.
• Experience working with data entry software (e.g., SAP).
• Experience in an IT warehousing environment.

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Role Purpose

The Machine Learning Engineer I is an emerging specialist professional who will kick start their careers by supporting the ML team to apply computer science (including data structures, algorithms, computability and complexity) statistical modeling, and software engineering in machine learning operations (MLOps) to build cutting edge, end-to-end ML data models. The role supports the development of solutions and design of self-running and automated software and predictive models to enable the Group increase efficiencies, reduce costs, identify opportunities that generate value and drive data as a competitive advantage.

Role Description

• Participate in stakeholder meetings and work with senior colleagues to analyze business problems, clarify requirements and define the scope of the resolution needed.
• Collaborate within a cross-functional team of Data Scientists, Engineers and Analysts in order to understand project goals, and build, implement and scale-up algorithms for measurable impact.
• Display basic understanding of ANN's, CNN's, RNN's, autoencoders, fundamental data science concepts (linear and logistic regression, SVM's, dimensionality reduction), decision trees, gradient boosting, ensemble models, etc. to develop machine learning models.
• Work with above architectures within deep learning frameworks such as Keras and TensorFlow.
• Demonstrate foundational understanding of relevant applications and/or systems (including, but not limited to, the machine learning algorithms) being created.
• Build basic algorithms based on statistical modelling procedures and build and maintain machine learning solutions in production.
• Use data modelling and evaluation strategy to find patterns and predict unseen instances.
• Train models on large-scale data and fine tune hyper-parameters.
• Research appropriate machine learning algorithms and tools and work with senior colleagues to select the correct libraries, programming languages and frameworks for each task.
• Apply understanding of theoretical frameworks in computer science fundamentals, including data structures, algorithms, computability, complexity and computer architecture.
• Keep abreast of technological developments in the field, and integrate the latest data technologies into existing requirements.
• Follow best practices and standards of machine learning operations (MLOps) workflows for data preparation, deployment, monitoring and retraining to enable agile application methods to projects, and support machine learning models and data sets within a CI/CD process.

Qualifications and Experience

• Bachelor’s Degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems or a related field – (essential).
• +1 years’ experience working with machine learning frameworks, models or systems with strong mathematical and statistical experience skills - (beneficial).
• Exposure to common machine learning, data, math and visualization libraries (i.e. Pandas, pyTorch, SciPy, NumPy, Scikit-Learn etc.) - (essential).
• Exposure to developing Machine Learning & NLP solutions over opensource platforms such as (TensorFlow, SparkML, OpenCV, pyTorch, etc.) - (essential).
• Exposure to different coding environments (local, notebooks, containers) and software engineering workflows (testing, code management/Git) - (essential).
• Proficiency in MS Office 365 with well-developed Excel skills – (essential).
• Understanding of relational databases as SQL, MySQL, etc. - (essential).
• Familiarity with a cloud environment (AWS, Azure, GCP) and containerized environment (Mesos, Kubernetes, Docker) and CI/CD (Jenkins, AWS Code Pipelines) - (desirable).
• Experience in a retail, commercial or IT environment – (desirable).

Key competencies and work ethic

• An emerging programmer with a passion for developing machines and systems and who can learn and apply knowledge with minimal direction.
• Analytical thinking skills and highly numerate – Able to collect, organise and assimilate disparate, multiple and complex pieces of data to draw sound conclusions and arrive at optimal solutions.
• Technical aptitude with a passion and excitement for data, new technologies and solutions and its range of possibilities, applications and value for the business.  
• High level of self-motivation and drive to meet and exceed on goals and expectations. Able to work independently and use own initiative to deal with challenges across a range of problem-solving challenges as and when they arise.
• Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.   
• Good communication and presentation skills – Ability to communicate effectively both verbally and in writing. Able to explain and simply complex technical concepts and confidently convey information to a variety of stakeholders.
• Team player and collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.
• Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment.  
• Is curious and open to learning with a strong interest in data, discovery and trying new ideas. Curious about exploring and answering business analytics questions.

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Role Purpose

• The Product Owner is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns a single product, working alongside product management to execute the product vision, strategy, and roadmap.

Role Description
Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning.
Continuously refine and sequence the product backlog:

• Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.  
• Ensure all user stories are written and that each user story has acceptance criteria.

Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities: Provide clear solution direction to the agile team.

•  Apply economic decision-making.
•  Sequence user stories based on team PI objectives.
•  Balance PI objectives with local team requirements.
•  Ensure team backlog readiness for the next iteration.
•  Include the team in backlog refinement.

Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.

• Track progress towards the release of a product.
• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.
• Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion.
• Adhere to and improve customer service levels across businesses and service.
• Provide integrated reporting and feedback.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing, or a related field – (essential).
• Certified Product Owner / certified SAFe Product Owner – (desired).
• +1 years of experience working in an agile team with exposure to launching product features and translating business strategy and analysis into successful consumer products – (essential).
• Experience with analytics and big data – (desired).
• Commercial experience in digital-led business development environments – (desired).
• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (desired).
• Exposure to the African digital market and customers – (desired).

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As the Senior Developer you will need to have a deep specialised knowledge beyond your peers in SAP cloud technologies and provide technical solutions to enterprise problems.

As the Senior Developer you will be responsible for setting up of the design patterns, libraries, frameworks and processes. You have to be aware how the organization and business partners work and be able to adapt, within the frameworks, to deliver.
Job Objectives

• Configuration and creation of technical components and services required to deliver online customer facing features:
• Analyse and understand business requirements in the context of the current business environment in conjunction with Product Manager, Business Analysts and Solution Architects.
• Develop and document design and maintain source base.
• Create conceptual, logical and physical solutions, using appropriate coding techniques and methodologies.
• Identify suitable coding solution(s) and alternatives that address the business needs/requirements of key stakeholders from the business, solution delivery and operations areas.
• Develop solutions according to standards and best practice for front-end, back- end and integration to other solutions.
• Maintain development principles and quality compliance criteria to deliver according to commitments.
• Integrate design for maintainability, scalability and efficiency.
• Coordinate with Architects and business stakeholders to determine functionalities.
• Complete deliverables throughout the system development life cycle for compliance according to agreed plan.
• Work within the frameworks of both waterfall SDLC and Agile (SCRUM) methodologies.
• Work as part of a team without close supervision.
• Successful delivery of development projects and changes as required:
• Thoughtful and clear understanding of program and project goals and needs.
• Engagement with different stakeholders.
• Identification and prioritization of project risks.
• Applied code review and QA changes as requested.
• Successful deployment through quality gates.
• Coding to industry best practice.
• Provide technical input and guidance into online channel evolution by keeping up to date with relevant technology:
• Detect critical deficiencies and recommend improvements.
• Adhere to best practices and processes for the team.
• Technical competency in the SAP C4C technology stack.
• Research, understand and stay up to date with current trends in online channels and related Information Technology.
• Setting up and maintaining technical infrastructure.
• Actively share insights and information with relevant stakeholders.

Qualifications

• Diploma /Degree in Information Systems / BSc Computer Science (or similar) - Essential
• Matric with experience equal to three times the number of years study specified - Essential

Experience

• 3+ years experience in Cloud Technologies especially AWS - Essential
• 3+ years experience in being a developer within a development team - Essential
• 3+ years experience in software development and testing - Essential
• 3+ years experience in working on projects in both Agile and DevOps - Essential
• 3+ years experience in business consulting - Essential

Knowledge and Skills

• Agile/Scrum Tool set, preferably Atlassian - Desirable
• SAP hybris commerce support - Desirable
• Java web frameworks - Desirable
• Understanding of Employee business objects and possible integration scenarios - Desirable
• Core Java and build tools - Essential
• Hands on SAP Marketing Cloud Configuration Experience - Essential
• Data Structures and Algorithms - Essential