Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries.
CHEP provides equipment pooling which is the shared use of high quality standard pallets and containers by multiple customers.
Pooling is a strateg...
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To set up and administrate “GO Live” process at each individual store within the cluster
To addriver'sr the verification process as and when required
Auditing of inbound, outbound, off site documents validity – equipment, quantities etc. per wholesaler
Outbound processes – managing the transactions between the stores & downstream customers for each wholesaler
Processing and general administration and client account reconciliations (query resolution process)
Reconciling of the accounts per wholesaler
Credit balance Investigations per wholesaler
Managing of suspended and rejected movements in the Wholesale sector.
Site visits as per schedule
Conducting Stock Counts at each site within the cluster including offsite warehouses.
Overseeing the Exchange Management per wholesaler
Identify exchange clients to be converted to Transfer hire.
Yard duties include pallet sorting, inspection of pallet quality and reporting on damages and any potential problems.
Logging Collection / Return orders
Reporting on each wholesaler in the cluster & consolidation of reports
Submitting of weekly /monthly reports to CHEP management
Training of Wholesale staff on systems and processes
Continued onsite support and guidance to wholesale staff to ensure smooth and efficient management of the CHEP account
Ensuring all queries are addressed and resolved in accordance with the Business Rules.
Entertain a good customer relationship and escalate all relevant issues to Store and CHEP management.
Working closely with the business to manage the expectation of the Wholesale Project
Log necessary escalations to the business via Salesforce
Logging of necessary activities and Service Requests in Salesforce
Management of any off-site pallet banks
Identifying any stray pallets and arranging the collection
Accurate filing of client documentation
Key Requirements
Matric is Essential.
Diploma or studying towards a qualification.
Manual drivers licence is essential.
5 years general of office/administration accounts / reconciliation experience.
2 years CCT/Wholesale experience
Skills and Knowledge
Working Knowledge of Siebel and Portfolio. Proficiency in Word & Excel is essential.
Team Players who are systematic, accurate, patient, non-aggressive and service-orientated with good administration skills will be the best suited to handle this position. The ability to communicate with people at all levels internally and externally is essential.
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