IT Warehouse Supervisor at ShopriteX

The purpose of the Warehouse Dispatch Supervisor role is to supervise the logistical operations within the main Shoprite IT warehouse, including assuming end-to-end oversight for the receiving bay as well as managing a team of receiving clerks and general assistants to ensure that IT equipment is stored and dispatched in an accurate, efficient and timely manner. The role requires someone who is organised, detail-orientated and results-driven to ensure the seamless execution of warehouse processes while maximising warehouse productivity. Day-to-day responsibilities include supervising the team, coordinating logistical processes, ensuring the quality of equipment and executing administrative functions.

Logistics:

• Plan, organise and supervise the execution of daily warehouse operations including controlling the receiving, movement, and distribution of IT equipment into and out of the warehouse.
• Supervise the allocation and dispatching of orders, ensuring timely stock shipment to correct destinations for new store openings, projects, ad-hoc requests, and support users. Prioritise dispatch of orders according to business urgency / needs (e.g., pop up stores, store openings, emergency orders).
• Receive equipment and schedule the issuing of new stock, ensuring stock is issued according to availability, shipment expectations and project scheduling.
• Schedule and execute supplier deliveries.
• Execute warehouse resource management processes and space allocations for incoming shipments.
• Execute receiving procedure and stock flow through to staging, workshop, warehouse, or end user.
• Ensure stock rotation on stock issued.
• Execute maintenance on stock handling equipment, shelves, and personal protection equipment.
• Build integrity maintenance including security systems and access control and oversee housekeeping.

Capturing and System Administration:

• Effectively guides and directs the team to deliver on departmental objectives and goals. Delegates effectively and plans and prioritizes tasks in the most efficient and cost-effective manner.
• Communication skills – Good written and verbal communication skills. Conveys information in a manner that ensures the right information is shared with the right people in an orderly and timely manner. Consolidates and communicates data clearly and accurately.
• Team player with good interpersonal skills – Works collaboratively with others while able to build and maintain good relationships both internally and externally. Manages conflict well, balancing interpersonal needs with achieving delivery objectives.
• Ability to work under pressure and multi-task to meet departmental goals. Able to organize, prioritize, and reorder workload in a rapidly changing and fast-moving environment.
• Oversee the consistent application of the IT warehouse system with regards to receipt and issuing of stock. This includes ensuring receiving stock is captured accurately, that incoming orders are tracked and GRV capturing is executed in the dispatch bay.
• Liaise with international trade department on international shipments for invoices and clearance documentation.
• Monitor and track local shipping and courier services, ensuring accurate and timely delivery.
• Update various project stock sheets with stock quantities, SOH, stock issued, stock received.

Reporting:

• Update the IT SAP account with regards to consumable items.
• Execute reporting requirements including bulk order usage and stock allocation reports, supplier back-order reports, stock ledger updates, missed shipments and courier waybill tracking, stock to be staged and in staging and any other special reports that may be required. Update new store listings and report on any outstanding orders to line and relevant field manager.
• Support the audit department with all requirements for monthly financial stock takes.

Team and Client Relationships:

• Motivate, direct, and oversee the performance and delivery of the team, ensuring the team is enabled to deliver on their performance objectives (incl. performance appraisals, disciplinaries, leave, training).
• Maintain stock supplier relationships.
• Provide client services with regards to feedback on stock arrival queries, escalations, and general email correspondence.

Key competencies and work ethic:

• Strong customer-first thinking – Understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.
• Organised with a strong drive for operational execution and efficiency - Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing tasks and ensuring processes are executed on time and within quality standards.
• Detail orientated with good problem-solving skills to identify process inefficiencies, act decisively and proactively resolve performance or delivery concerns.

Qualifications and experience

• Grade 12 certificate.
• +1 years’ experience in a warehouse supervisory or similar role with good knowledge and experience overseeing a receiving and dispatch operation.
• Knowledge of warehouse operations and processes and inventory management.
• Proficiency in MS office 365 with a foundational knowledge of Excel.
• Experience working with data entry software (e.g., SAP).
• Experience in an IT warehousing environment.