Functional Consultant at Pick n Pay Stores Limited

Job Description

• Responsible for participating in the support, scoping and implementation of SAP FnR and CAR UDF Solutions whilst providing leadership in process analysis, process and system design, systems development, configuration, testing, implementation, and training to support the SAP functions within our Pick n Pay Supply Chain Planning Division.

Minimum requirements

• Relevant Tertiary Qualification in I&T or related field
• Minimum of 3 years SAP hands-on experience
• Minimum of 1 year working on medium to high profile projects or tasks
• Knowledge of Retail environments or SAP Retail experience is advantageous
• Exposure to a customer service environment

Competencies

• Ability to identify problems and design solutions
• Good communication and analytical skills
• Analysis
• Conceptual Thinking
• Judgement & Decision Making
• Drive
• Flexibility
• Networking & Liaison
• Organisational Awareness
• Influencing

Service Delivery

• Ensure projects and solution deliveries have the required documentation, testing plans and outputs
• Provide second level incident support to the business
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated, and mitigated
• Write Functional Specification/Configuration documents
• Ensure consistency, completeness, and clarity on assigned tasks and their acceptance

Knowledge Management & Transfer

• Adhere to change control, change request, and document management policies
• Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server
• Ensure team shares knowledge

Process Optimization

• Create re-usable solutions and processes that can save time, efforts, and result in better quality
• Acquire a good understanding of business process and be able to offer the best technical solution to meet the business needs
• Ensure alignment across all I&T systems

Delivering results and meeting customer expectations

• Take ownership and accountability of workload and manages deliverables accordingly
• Facilitate the discussion and resolution of design/programming/functional issues with the business/SDM as appropriate
• Communicate effectively with project managers, team members and clients
• Resilience and Stress Management Teamwork Influencing and Impact (incl. Negotiation)
• Demonstrate interpersonal skills with clients and team player attitude

Problem Solving

• Analyses information to help solve problems that arise. Notices when a trend is developing that needs to be corrected. Will ask questions when not sure
• Demonstrates the technical knowledge to effectively carry job responsibilities. Develops knowledge through personal development