Fund Administrator at Sanlam Group

Who we are

Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates. SEB CORE specializes in retirement fund administration to institutional retirement funds spread over a number of industries and services from large single employer run stand-alone funds to multi-employer umbrella funds. This business unit is also responsible for ongoing client servicing ranging from board of Trustees, Employers, Intermediaries and Employees. It is also responsible for the IT deliverables and digital strategy for Sanlam Employee Benefits.

What will you do?

• You will be responsible for performing calculations, liaise with other departments both verbally and in writing. Handle anniversary processing, member and new member updates, medicals, paid claims for benefits and quotes for withdrawals and retirements. Accuracy is important with an analytical eye and detail-focused.

What will make you successful in this role?

• Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core. (Identify/process/record/report)
• Adhere to internal and external service level agreements
• Adhere to internal controls and procedures in place
• Professional verbal and written communication and reporting to clients
• Investigate, resolve and respond to internal and external client queries in a professional and effective manner
• Investigate, resolve and respond to ad hoc operational requirements
• Must have a thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements
• Maintain healthy working relationships with internal departments
• Knowledge of transfers, switches and lifestages will be an advantage

Qualification And Experience

• COP or related qualifications will be an advantage
• Grade 12 with 2 to 3 years related experience.

Knowledge And Skills

• Reporting and Administration
• Quality, compliance and accreditation
• Business Processes
• Services Knowledge