Fund Coordinator at Momentum Metropolitan Holdings Limited

Role Purpose    

• To provide high quality professional and effective administrative, operational and secretarial support services to the Medical Advisors , the Scheme, internal senior management and all other operational departments in the organisation (Momentum Metropolitan).

Requirements    

• Matric.
• Tertiary qualification Business Management/Business Administration/Business Analysis or related field.
• Strong communication skills (verbal & written).
• Good negotiation skills.
• Strong people management skills.
• Quality orientation & attention to detail (essential).
• Minimum of 3 years in a client relationship management environment.
• Minimum of 3 years in a medical aid administration environment and understanding the GEMS model will be an advantage.
• Ability to build and maintain sound relationships.
• Report writing & presentation skills (essential).
• MS office knowledge (Word, Excel, Power-Point, Outlook).
• Sound administrative background (essential).
• Excellent time management skills.
• Ability to work effectively in a fast-paced environment.
• Ability to work under minimal supervision.
• Ability to work under pressure including after hours.
• Willingness to travel (Scheme engagements) nationally.
• Valid driver's license and a reliable own vehicle.
• Understanding of the Medical Scheme regulatory/legislative environment including sound knowledge of the Medical Scheme Act and interpretation of the GEMS Scheme Rules.

Duties & Responsibilities    

• Provide administrative support services to the Medical Advisors for the purposes of assisting with the smooth management of the Scheme.
• Support Scheme officials by being a liaison between the Scheme and MH.
• Support the MH Medical Advisory Services team in reporting their focus areas to the Scheme, monthly quarterly and adhoc as required.
• Perform secretariat function for meetings including, effective planning and organisation of meetings, preparation of agendas, accurate capturing of minutes and action items.
• Follow up on action items to ensure that all stakeholders perform in accordance to the agreed timeframes/timelines.
• Maintain effective records and administration.
• Manage, track and report on the demand tracker to ensure timeous response and resolution of all Scheme queries, requests and enquiries.
• Prepare, review and circulate memorandums.
• Ensure memos, mandates and directives are submitted and followed up in accordance to contractual obligations.
• Plan, arrange and support logistical and administrative requirements for Scheme meetings, Scheme site visits, AGMs, Symposiums and all other Scheme engagements as communicated from time to time.
• Co-ordinate the submission of all Scheme documentation by all relevant parties internally and externally including, senior management, SPN and Scheme officials timeously.
• Keep up-to-date on all legislative changes and amendments impacting the Scheme.
• Cascade to internal departments the Scheme's communication, requests, concerns and recognition.
• Support the Scheme with stakeholder engagements by attending those events and managing queries from members/ providers on behalf of the Scheme.
• Travel nationally to the Scheme's engagements as required from to time.
• Communicate to ensure query resolution and SLA compliance with all internal stakeholders regardless of their level of influence.
• Understanding of the Scheme Rules, Service Level Agreements as well as the contract between the MH and the Scheme.
• To ensure that feedback regarding operational investigations undertaken is made available to relevant stakeholders. Breakdown in service levels is done to make recommendations for action internally and/or externally.
• Knowledge and understanding of the coordination and maintenance of the SOPs (Standard operational procedures) in line with the Scheme, the organisation & the SPN requirements.

Competencies    

• Business acumen
• Client/Stakeholder commitment
• Results driven
• Leads change and innovation
• Motivating and inspiring team
• Cost containment
• Collaboration
• Impact and influence
• Self-awareness and Insight
• Diversity and inclusiveness
• Growing talent

Deadline:27th November,2025