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  • Posted: Jan 10, 2026
    Deadline: Not specified
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  • EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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    Real - Time Analyst

    Job Description

    • Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.

    Responsibilities

    Role & Responsibilities:

    • Efficiently monitor and manage intra-day staffing, service level and line adherence
    • Provide timely, accurate reports on intra-day performance.
    • Monitor and drive schedule adherence.
    • Communicate effectively with internal and external customers.
    • Perform other duties and assignments as directed.

    General Skills:

    • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
    • Incident management skills
    • Solid critical thinking, problem solving, and interpersonal skills.
    • Demonstrates ability to give and receive feedback with peers and business partners.
    • Must demonstrate sound arithmetic, analytical and problem-solving ability.
    • Excellent verbal, written and comprehension skills.

    Technical Skills:

    • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
    • Knowledge of WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS, Genesys and ASPECT etc

    Qualifications

    Requirements: 

    • Minimum of 12 months RTA experience
    • Clear credit & criminal record
    • Grade 12/Matric
    • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to EXL South Africa on fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com to apply

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