Latest Jobs at Barloworld Equipment

Key Outputs

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.
• Create a safe environment for all productive and non-productive employees by doing the following:
• Ensure daily risk assessments are completed per artisan to control safety risks
• Perform toolbox inspections
• Effectively communicate with team, management, and customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.
• Resolve internal and external customer queries.
• Reporting of team KPIs and prospects.
• Development, performance management, and training of the productive team.
• Performance management of team – Balance Scorecard Management.
• Competency development of team (including 1-hour training).
• On-the-job supervision.
• Maintain a high level of contamination control and housekeeping.
• Liaise with service management to ensure that all outputs are met.
• Ensure outputs of service audits are achieved.
• Support artisans with re-usability decisions and root cause analysis of component failures.
• Daily sign-off of service reports and controlling of productive time.
• Effective control of work in progress:
• Initiating jobs
• Quoting repairs and rebuilds
• Ordering parts
• Dealing with suppliers on outside work required
• Booking of labour according to Caterpillar guidelines
• Closing jobs once repairs and rebuilds are completed

Qualification, Experience and Competencies

• Trade Test qualified in relevant trade (e.g., Diesel Mechanic/Earthmoving).
• Minimum of 6 years’ experience as Caterpillar general mechanic post-apprenticeship or learnership.
• Minimum of 4 years Caterpillar component rebuild experience with substantial troubleshooting exposure (post-qualification).
• Experience acting as a supervisor, team leader, or performing duties as a service planner.
• Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.
• Applicable product knowledge.
• Well familiar with failure analysis and re-usability guidelines on components.
• Experienced troubleshooting and problem-solving skills on earthmoving equipment components.
• Well-embedded component-specific technical knowledge and skills.
• Familiar with dyno and hydraulic test bench operation and troubleshooting.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Good experience on Caterpillar machine and product knowledge.
• Excellent technical, interpersonal, and leadership skills.
• Display leadership potential (part of DAPS) – able to achieve results utilizing team talent.
• Valid driver’s license (Code B).
• Sound knowledge and experience of customer interaction.
• Competent in the Caterpillar re-usability guide process.
• Proven ability to produce technical reports.
• Understanding of OEM warranty systems, policies, and procedures.

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Key Outputs

• Manage service support staff, budget and perform cost control
• Provide technical support to service support technicians and service team
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Manage costing team and CRM/SAP related issues
• Manage the Warranty process and provide support to Warranty Technicians
• Manage Section’s Work in Progress, Productivity and Profitability
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem-solving
• Effective control of Work-in-Progress
• Perform site audits on equipment and resolve warranty related issues
• Liaise with CAT product support regarding technical issues and warranty related matters
• Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
• Prepare and oversee proposals to customers including audit reports, service work, upgrade work, outages scope of work and MS Project schedules
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem solving
• Effective control of Work-in-Progress

Qualification, Experience and Competencies

• Matric or equivalent
• B.Engineering ( Mechanical or Electrical) degree , or must be a Caterpillar-certified earth-moving technician
• Basic management qualification beneficial
• 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
• Good understanding of machine operating systems.
• Well experienced in Machine Troubleshooting.
• 5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface
• Good communication Skills, (written, verbal and presentation) skills
• Effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Show initiative by thinking creatively
• Good knowledge of Earthmoving equipment and relevant industry
• High level of computer literacy (including relevant SAP exposure)
• Must be self Motivated and an effective leader
• Have the ability to Influence
• Good knowledge of Caterpillar components and relevant industry.
• Business development skills and knowledge.
• Strong technical background in equipment management.
• Financial management skills.
• Strategic management ability.
• Track record in leading / managing people in a team-based and participative environment.
• Exposure to business planning / budgeting processes and strategic planning processes.
• Good Customer relations.

go to method of application »

Key Outputs

• Manage service support staff, budget and perform cost control
• Provide technical support to service support technicians and service team
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Manage costing team and CRM/SAP related issues
• Manage the Warranty process and provide support to Warranty Technicians
• Manage Section’s Work in Progress, Productivity and Profitability
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem-solving
• Effective control of Work-in-Progress
• Perform site audits on equipment and resolve warranty related issues
• Liaise with CAT product support regarding technical issues and warranty related matters
• Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
• Prepare and oversee proposals to customers including audit reports, service work, upgrade work, outages scope of work and MS Project schedules
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem solving
• Effective control of Work-in-Progress

Qualification, Experience and Competencies

• Matric or equivalent
• B.Engineering ( Mechanical or Electrical) degree , or must be a Caterpillar-certified earth-moving technician
• Basic management qualification beneficial
• 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
• Good understanding of machine operating systems.
• Well experienced in Machine Troubleshooting.
• 5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface
• Good communication Skills, (written, verbal and presentation) skills
• Effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Show initiative by thinking creatively
• Good knowledge of Earthmoving equipment and relevant industry
• High level of computer literacy (including relevant SAP exposure)
• Must be self Motivated and an effective leader
• Have the ability to Influence
• Good knowledge of Caterpillar components and relevant industry.
• Business development skills and knowledge.
• Strong technical background in equipment management.
• Financial management skills.
• Strategic management ability.
• Track record in leading / managing people in a team-based and participative environment.
• Exposure to business planning / budgeting processes and strategic planning processes.
• Good Customer relations.

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Key Outputs

• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs
• Responsible for marketing after sales products and services
• Liaison between Barloworld and Key customer accounts, business planning and / budgeting planning
• Where possible inspect all failed machines/components/parts with technical rep and advise /train / educate customers accordingly
• Compile and submit a monthly report with forecasts attached to management
• Discuss machine and undercarriage inspection reports regularly with customers
• Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
• Promote part sales through service, achievement of targeted budget and effective
• Expenses management.
• Achievement of Operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric, B. Tech Sales/Marketing Diploma or certificate will be an added advantage
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) will be an added advantage
• 5 years Caterpillar experience as an artisan will be added advantage
• Workplace competencies business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands and business communication skills
• Basic financial management skills, PC and Microsoft office knowledge
• Behavioural competencies: relations skills
• Problem solving, analysis, attention to detail, listening and influencing and negotiation skills

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Key Outputs

• Lead and manage the service support function for the region.
• Manage warranty administration, service support processes and service governance.
• Support field service and workshop operations to achieve productivity and customer satisfaction targets.
• Drive service compliance, quality, WIP management and reporting.
• Manage and report on all key service deliverables, including all KPIs, attributes and safety
• Ensure all relevant policies procedures, and guidelines e.g. warranty, IEVM, quality checklists, etc are applied
• Utilise appropriate processes (SOR, service excellence, quality systems – ISO & contamination control, etc.) to regularly review and report on service operational team performance
• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self

Qualification, Experience and Competencies

• Qualified Artisan or Applicable Engineering Diploma / Degree
• Minimum 5 years management experience in the customer interface (managing a section or site)
• Basic management qualification
• Proficient in MS Project and other MS Office programs,
• Warranty and quality admin experience
• Willingness to travel
• Medically fit
• Code EB drivers’ licence

Key Responsibilities

• Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)
• Performance management of regional team
• Competency development of regional team
• Staffing and safety of regional team and environment
• Achievement of regional / value stream service team financial targets and key performance indicators (KPI’s)

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Key Outputs

• Carry out scheduled services, maintenance, and repairs (disassemble, inspect and assemble) on Earthmoving Equipment on customer sites or at Barloworld Equipment sites.
• Carry out Machine Inspections and technical analysis (TA’s) on machines or components, compile accurate reports with recommendations to the customers.
• Efficiently trouble shoot and diagnose machine systems and carry out repairs to ensure optimal utilization and availability of machines.
• Maintain professional image when representing Barloworld Equipment
• Maintain and work according to BWE contamination standards
• Ensure that the ultimate quality standards are maintained on the work performed according to OEM standards.
• Control own admin (labour booking, service reports, part returns, expenses etc.)
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Ensure safe work practice

Qualification, Experience and Competencies

• Matric/ Grade 12
• Qualified in relevant trade, red seal (e.g. Earthmoving Equipment Mechanic/ Diesel Mechanic)
• Minimum of five (5) years post qualification experience on Caterpillar machines.
• Machine specific technical knowledge and skills on Caterpillar Equipment systems.
• Good understanding of operation systems on Caterpillar equipment.
• Must be able to read and understand Caterpillar equipment system schematics.
• Sound interpersonal and communication skills
• Good technical report writing,
• Basic business and financial understanding
• Computer Literacy (SIS, STW and ET) knowledge
• Good trouble shooting and problem-solving skills,
• Applicable product knowledge
• Drivers licence – Code B
• Understanding of supplier warranty systems, policies and procedures
• Knowledge of ISO Quality systems
• Knowledge and implementation of contamination control principles
• Understanding of supplier warranty systems, policies and procedures
• Knowledge of ISO quality systems

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Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs, SIMS, hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed

Qualification, Experience and Competencies

• Grade 12
• Two years relevant administration experience
• An understanding of relevant CS processes
• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM/NAXT) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Effective communication
• Effective self-management and performance ownership
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress
• Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs , SIMS, hours)
• Accurately capture relevant data from external and internal customers
• Generate purchase orders for internal and external suppliers
• Accurately capture labour hours worked by the service employees
• Follow up with external and internal customers and suppliers to ensure complete information and data capture
• Resolve internal and external customer as well as supplier queries
• Accurately control relative end-to-end processes
• Maintain relevant administrative environment
• Accurately invoice customers for work completed.

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Key Outputs

• Assist the mechanic(s) in performing moderate to complex maintenance and repair work on machines and / or components
• Know which tools are used for which jobs and ensure the mechanic / technician has them within reach
• Physically lift, keep in place and / or move up to 20kg or use appropriate lifting and slinging equipment for objects larger in size
• Clean and maintain facilities and equipment
• Assist artisan to obtain and check parts for particular jobs
• Maintain a safe and orderly workplace

Qualification, Experience and Competencies

• Grade12
• Ability to obtain certification as forklift operator within 90 days of appointment
• Ability to obtain certification as overhead / job crane operator within 90 days of appointment
• Ability to follow instructions under supervision
• Drivers licence – Code B will be an added advantage

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Key Outputs

• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with
• Service engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years Trade qualification
• Experience in Technical report writing
• In depth understanding of the warranty process from start to end, including goodwill claims
• Applied failure analysis (AFA) and scrap barrel training will be an advantage
• Field Service and Technical analyst experience will be an advantage
• Machine system operations and component experience
• Demonstrated practical and theoretical training skills
• Sound interpersonal relationship skills
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills
• Planning and prioritizing of jobs