GAP Coordinator, SADC at Roche

The Position

Roche Diagnostics in South Africa is seeking a GAP (Global Access Program) Coordinator for the SADC region to plan, implement and manage the Roche GAP Expanded programme in alignment with their stakeholders in East Africa.

Key Responsibilities

Programme Planning & Implementation

• To develop the Roche GAP Expanded program (HIV, HBV, HCV, HPV, MDTB) plan by understanding all the needs of the stakeholders, drafting the plan and securing approval
• To develop the GAP program plans by gathering input from partners, understanding Roche expectations and targets, allocating dates against targets, drafting program plan and receiving approval annually by deadline
• To review and manage progress against program plan by receiving feedback from partners, evaluating against targets, understanding challenges and amending plans in line with approved actions and standards as scheduled
• To manage and optimize company resource utilization by evaluating and coordinating that Roche resources are secured, training partners so that consumables are utilized correctly and tracking and monitoring utilization against KPI’s and addressing discrepancies at all times
• To quality manage program implementation by defining quality standards (KPI’s), measuring, identifying and addressing issues, improving workflow, improving TAT and implementing solutions as required and agreed

Reporting & Forecasting

To draft and submit reports on defined GAP reporting parameters by gathering and analyzing data; and compiling report with recommendations as agreed

• To quantify and submit forecasts for Roche GAP reagents by receiving data, evaluating input factors, evaluating quotations and drafting forecasts by deadline as required
• To report on instrument uptime and functionality by engaging with end users and receiving field engineer reports, collating and reporting as per KPI’s and with recommendations by deadline and as agreed

Partner Engagement Management

• To coordinate and conduct stakeholder meetings by ensuring target audience attendance, drafting agenda’s, coordinating that minutes and actions are captured, agreed on and timelines are allocated to all resolutions at all times and as required and scheduled
• To conduct partner training by identifying training needs, scheduling training, coordinating attendance, facilitating training and evaluating training integration as required
• To address partner issues and non-performance by identifying concern or non-delivery, identify cause, engage with partner and develop plan to address, manage implementation of plan and measure impact as agreed and defined
• To enhance Roche market position by identifying and implementing opportunities, building mutually respectful and beneficial relationships with partners and implementing opportunities as and when required
• To build partner capability to utilize Roche instruments by providing technical support and assistance, drafting SOP’s and Job Aids, Sharing with partners and measuring instrumentation utilization improvement as required

You, as an ideal candidate, will have the following skills, experience and education:

• NQF 7/8 in relevant field (medical or laboratory sciences or similar)
• 3 – 5 years’ experience in field is required. At least 2 years practical laboratory experience is ideal and at least 3 years in a similar role in a corporate environment is required