Gap Core Servicing Consultant at Kaelo Engage

Job Description

The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.

KEY OUTCOMES

Manage incoming queries and outbound responses with:

• Members

• Service Providers

• Intermediaries

Provide product specific information

• Assess and determine when there is an operational query
• Identify and escalate priority issues
• Manage and resolve customer complaints
• Maintain client information 
• Complete administrative tasks

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• 1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Matric Certificate

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Knowledge of customer service practices and principles

• Excellent listening, verbal and written communication skills

• Ability to handle stressful situations appropriately

• Proficient in Microsoft and Excel

• Call centre systems and multi-tasking

Additional Information

•       Accountability

•       Action orientated

•       Collaborative

•       Communication skills

•       Simple writing skills

•       Problem solving skills

•       Encourages engagement

•       Planning and organisation

•       Resilient and adaptive

•       Purpose driven

•       Significance and values orientated