Manager, Operations Card at Standard Bank Group

Job Description

• To manage the operational environment, performance requirements and relevant stakeholder expectations within the Customer Level Inbound/Outbound environment, so as to ensure implementation of the Business Unit Strategy and objectives.

Qualifications

Qualification

• Completed Matric
• Banking Diploma
• Banking Degree

Experience

• 5 - 7 years Experience in overseeing the day-to-day management of collections contact centre (Inbound and Outbound), credit systems, processes, and managing the employees executing an integrated Standard Bank South Africa customer debt management process, recovery strategy and operating model.
• Experience in managing the compliance and mandated process and procedures within a collection's environment.

Additional Information

Behavioral Competencies:

• Developing Strategies
• Directing People
• Empowering Individuals
• Examining Information
• Exploring Possibilities

Technical Competencies:

• Business Development
• Client Retention
• Contact Centre Customer Relationship Management
• Planning, Forecasting and Budgeting
• Risk Management