Gap Cover Consultant: Sanlam Direct Cape at Sanlam Group

What will you do?

• Perform outbound dialing on specified campaigns as contracted 
• Handle online applications received via the website
• Contact interested clients and present the product to the client
• Achieve contracted performance targets
• Submit applications for fulfillment
• Maximize business opportunities
• Quality delivery /Recorded customer information
• Ensuring ongoing business relationships with clients

What will make you successful in this role?

Qualification & experience 

• Grade 12 qualification
• 2 years inbound/outbound experience in a call centre environment
• 1 year medical aid gap cover experience advantageous
• Clear criminal and credit record

Knowledge and skills 

• Good understanding of Financial Services Industry related legislation and regulation
• Fluent in both English and Afrikaans  
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements 
• Willingness to work overtime

Personal qualities 

• Selling skills 
• Computer literacy 
• Communication skills
• Planning and organising 
• Building and maintaining relationships 
• Treating Customers Fairly 
• Initiative 
• Continuous learning 
• Tenacity 
• Decision making
• Problem solving

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently