General Manager (B2B Telecommunications) at GBS

Job Description

• Our client, a well renown telecommunications giant based in Roodepoort seeks a seasoned, highly organized, results-oriented, and solutions-driven General Manager to take charge of our B2B sales operations. In this pivotal role, you’ll inspire growth, drive performance, and cultivate lasting client relationships. You’ll bring clarity and direction to a fast-paced environment, leveraging your exceptional interpersonal and coaching skills to build and lead a high-performing team. If you're adaptable under pressure, decisive, and equipped with sharp analytical and problem-solving abilities, this is your opportunity to make a lasting impact.

Key Responsibilities:
Strategic Leadership

• Develop and execute a comprehensive B2B sales strategy aligned with our business objectives.
• Identify market opportunities and steer the organization toward sustainable growth.

Sales Management

• Oversee the end-to-end sales function, including campaign execution, target achievement, budgeting, and compliance.
• Ensure operational excellence and consistent delivery against performance metrics.
• A core focus will be the effective management and growth of key business accounts.

Team Development

• Lead, mentor, and inspire a high-performing sales team.
• Drive employee engagement, capability development, and career progression.

Revenue Growth

• Drive new business acquisition and maximize opportunities within the existing client base.
• Leverage data-driven insights to optimize profitability and performance.

Client & Stakeholder Engagement

• Serve as a trusted advisor to key clients and stakeholders.
• Build strategic partnerships and lead high-value negotiations.

Market Intelligence

• Stay informed of industry trends, competitive landscape, and emerging technologies.
• Adapt strategies to maintain a competitive edge.

Sales Process Optimization

• Enhance sales processes, tools, and the customer journey for improved efficiency and conversion.
• Promote best practices and continuous improvement.

Governance & Compliance

• Ensure adherence to legal, regulatory, and risk management standards.
• Lead with integrity and uphold organizational values.

Cross-Functional Collaboration

• Work closely with departments such as HR, IT, Finance, and Marketing to support aligned business operations and shared goals.

Reporting & Representation

• Present performance updates and strategic insights to executive leadership and the board.
• Manage reporting processes, sales governance, and budget oversight.

Essential experience and skills

• Matric required with a degree or diploma advantageous
• Minimum 5 years in a senior sales management role within the telecommunications call center environment 
• Proven success in B2B telecom sales environment managing other sales managers with a complement of 80 - 100 agents
• Proficiency in CRM systems and sales analytics tools.
• Excellent communication, negotiation, and presentation abilities.
• In-depth knowledge of telecom products, services, and market dynamics.