General Manager (Boutique Hotel) (JB5192) at Kontak Recruitment

Minimum Requirements:

• Bachelor's degree / Diploma in Hospitality Management or a related field
• Minimum 10 years’ experience in hotel management
• Proven experience in managing boutique hotels and conference facilities
• Strong financial acumen, including budgeting and financial reporting
• Excellent leadership and team management skills
• Exceptional communication and interpersonal abilities
• Proficiency in hotel management software and MS Office Suite
• Demonstrated ability to develop and implement sales and marketing strategies
• Thorough understanding of health and safety regulations
• Flexibility to work various shifts, including evenings, weekends, and holidays

Duties and Responsibilities:

• Oversee daily hotel operations, ensuring exceptional guest experiences and service quality
• Develop and implement operational policies and procedures to enhance efficiency
• Lead, mentor, and manage all hotel staff, fostering a positive and productive work environment
• Prepare and manage budgets, monitor financial performance, and implement cost-control measures
• Develop and execute sales and marketing plans to drive revenue and increase occupancy rates
• Ensure compliance with health, safety, and licensing regulations
• Maintain the property, including guest rooms, public areas, and event spaces, to the highest standards
• Coordinate with the events team to plan and execute conferences, weddings, and other functions
• Address and resolve guest complaints and concerns promptly
• Analyze guest feedback and implement improvements to enhance the guest experience
• Establish and maintain relationships with vendors, suppliers, and local community organizations
• Monitor industry trends and competitor activities to identify opportunities for improvement
• Report directly to the owners or board of directors on operational and financial matters