General Manager: Call Centre - Midrand at Metropolitan

Role Purpose    

• Develop and drive profitable sales through effective plans, targets and growth in support of the business sales strategic objectives and maintain compliance with regulatory requirements.

Requirements    

• 8 - 10 years’ experience in a senior sales management role
• 5 - 8 years’ management experience
• Experience in rendering of financial services 
• FAIS Representative Regulatory Exam Level 5
• FAIS Key individual Regulatory Exam Level 1
• FSCA recognised qualification
• Degree in Commerce/Marketing/ Business Management and or equivalent relevant qualification

Duties & Responsibilities    

• Implement and manage the sales strategy for the Province that are aligned to the overall business strategy and the principles of client centricity.
• Develop, implement and manage a risk management strategy for the relevant Province tha effectively manage and mitigate risks.
• Research and build competitor and market intelligence for the Province in order to proactively enhance sales strategy and tactics.
• Drive the reduction of wastage in the Province through e.g. the prevention of fraud, management and prevention of surrenders, early duration claims, management and prevention thereof.
• Drive legislative and internal compliance within the Province and ensure adherence to high ethical standards.
• Ensure efficient client service and administration processes are developed, implemented, maintained and managed within the geographic area.
• Manage and monitor activities of Regional Managers through market allocation to ensure that each Regional Manager has adequate and appropriate market access opportunities.
• Drive the implementation of sales plans or strategies, in collaboration with the Regional Managers, to increase new sales opportunities and penetration levels
• Monitor and track Province performance to ensure that business meet agreed productivity, production and quality targets.
• Analyse the profitability within the Province and oversee the formulation and implementation of plans for improvement with the relevant stakeholders.
• Set targets and take accountability for the overall achievement of performance objectives in the business area by driving sales performance.
• Communicate processes, control requirements, risk management frameworks and regulatory requirements that impact the sales processes.

Competencies    

• Developing Strategies
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Making Decisions
• Providing Insights
• Empowering Individuals
• Articulating Information
• Seizing Opportunities
• Pursuing Goals
• Team Working
• Establishing Rapport