General Manager - Cleaning & Security Operations (Cape Town) at Human Accent

Key Responsibilities:

• Oversee and manage the daily operations of cleaning and security services across multiple sites
• Lead and develop a high-performing team to ensure exceptional service delivery
• Handle client relationships and ensure all operational needs are met
• Ensure compliance with safety and regulatory standards
• Manage labour relations, including experience with CCMA hearings and disputes
• Drive continuous improvement in operational efficiency and customer satisfaction
• Manage budgets and ensure cost-effective operations

Requirements:

• Minimum of 5-7 years of experience in managing cleaning and security operations, with a proven track record of success
• Relevant qualifications in management, facilities management, or related fields (Degree preferred)
• Extensive experience with CCMA processes and labour relations management
• Strong leadership and team management skills
• Excellent communication, problem-solving, and negotiation abilities
• Proactive and client-focused with a strong ability to build and maintain relationships
• Experience in managing budgets and driving financial performance
• In-depth knowledge of health, safety, and compliance standards