General Manager: Human Capital Manager Deployment at MTN

The GM: HCM Deployment will be instrumental in the strategic planning and overall accountability for the delivery of process centric solutions utilising an MTN / Oracle Cloud ERP solution (Cloud). This role will be accountable for the implementation of Cloud and the associated process centric solutions and reports to the Executive: BOOST

In this capacity, this role is accountable for the strategic delivery of technical knowledge and analytical support of Oracle modules and process centric solution across operational environments. It is accountable to craft and implement strategies that provide high-level functional analysis, design, integration, documentation, and implementation advice on exceptionally complex matters that require extensive knowledge of MTN’s processes subject matter to ensure effective implementation.

This role further is accountable for the functional end-to-end design, build and deployment in the implementation of the MTN Cloud ERP solution and supports the design, build, integration, training and testing of the area by partnering with business stakeholders to meet required timelines with approved resources.

The position will interface with the MTN Group functions, MTN OpCo’s, Vendors (such as Oracle) and Service Delivery functions at the SSH (not limited to) in an effective and efficient manner.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The GM: HCM Deployment will be accountable to achieve the following objectives:

The identified role will have a specialization/focus in the process centric area of HCM impacting the following areas:

• Organisation Design

• Workforce Transition

• HCM Core

• Talent and Performance Management

• Learning

• HR Service

• Compensation and Benefits 

•                                                                                

Responsibilities would include:

• Collaborate with stake holders to gain insight and understanding of the current end-to-end process (Global Template). Correlate information and develop system solution recommendation to meet business requirements.

• Support the specific process build and design working with other subject matter experts outside of HCM

• Partner with key stakeholders to help define their needs and support projects for Oracle Applications Roadmap as the Oracle Functional R2R SME; including eliciting, participating in documenting and analyzing requirements, contributing to solution design, completing application configuration, data collection and data governance, data migration rules and compliance, performing testing, assisting with data collection, interface and extension requirements, report requirements and pre- go-live support.

• Partner with core process leads and business stakeholders to validate the integration of core business processes. Work closely with IT and Oracle Functional Leads to validate the accuracy of system integration and help test system interfaces during show and tell sessions.

• Review training courses for impacted stakeholder groups. Facilitate training evaluation and remediation when called upon.

• Support the Business Adoption team in readiness activities to prepare for end to end process go live. Communicating key messages and provide feedback.

• Provide the data functional specification and data design process within the team.

• Define and defend the global template and implementation of standard, end-to-end, functional processes to be rolled out to the OpCo.

• Consult with Group Stakeholders, OpCo Operational Experts/Functional Leads, Group Experts/Policy Owners, System Integrator, Technology Provider (Oracle) to optimise the deployment.

• Consult relevant experts on tax, legal, statutory and regulatory (incl: data) issues to ensure compliance

• Provide guidance in the development and maintenance of standard global processes, ensuring alignment in the approach/standards (as per SI and Business Assurance methodology) of design principles and business requirements

• Review and provide input to process training content and support for deployment in accordance with the overall training methodology

• Critical integration with UAT conducted in conjunction with the OpCo – “Super User”

• Support the review and monitoring of the impact of the end-to-end process on OpCo

• Accountable to define and monitor process performance metrics

• Support the Business Readiness Check (BRC) and define and action plan to close any gaps identified.

• Support the Business Readiness Review (BRR) to confirm that all the identified gaps have been closed.

• Gather and document all Tax, Legal and Statutory requirements per OpCo, and incorporate it into processes and system build – this is a design KPA

• Provide input into training content as required by the Training team and support as and when required

• Participate in the Business Impact Assessment (BIA) to get a view of dependencies, business risk considerations, and performance requirements.

• Ensure that there is a monitoring mechanism to validate that all User Acceptance Testing (UAT) has been adequately carried out and signed off by all impacted parties.

• Engage with all stakeholders constantly to quickly and accurately identify the root cause of any issues or problems to minimize delays/slippages.

• Ensure successful adoption of the Cloud Fusion solution across the relevant business areas

• Play an active role in supporting the OpCo during post-Go Live

• Reporting

  • Report to Management relating to progress made within the department and in accordance with the measurement metrics set by the management

  • Report on specific projects as per the defined timelines

  • Report on an adhoc basis on specific projects, as required.

• Provide direction and leadership towards the achievement of the department’s philosophy, mission, strategy, and its annual goals and objectives.

• Creation of sub-divisional strategy in line with overarching divisional goals

• Effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

• Governance

  • To oversee the alignment of BOOST and Group Strategy and Policy which includes operating models, operating systems, procedures and processes.

  • To align operational needs of the department to external economic and commercial environment for sustainability

  • Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly

  • Analyse trends and highlight areas of the business that may be developed further

  • Ensure the provision of ongoing support and direction on commercial, business and risk issues identified and provide guidance into solutions

  • Set up / participate in adhoc and operational meetings

  • Report at process and functional level

• Escalations

  • Manage and resolve escalations that have impact on critical path of service delivery

  • Escalate issues that will result in considerable time, scope, employee/client or cost impact if not resolved

  • Manage and provide solutions to issues that require formal resolution

  • Review and identify key risks, issues and dependencies and set mitigation actions

• Performance

  • Review performance against agreed Key Performance Indicators and compliance to Service Level Agreements

  • Create and monitor plan for continuous improvement

• Review performance of teams

Job Requirements (Education, Experience and Competencies)

Education:

• Degree in Business, IT, HR would be beneficial
• Project Management qualification would be beneficial
• Oracle Cloud certification would be an advantage

Experience:

• ERP Project experience
• Experience of Business Readiness Check and Business Readiness Review methodology
• Experience in Change Management and Business Adoption
• Experience in ERP Implementation
• Knowledge of End to End Process Design Documents
• Knowledge of HLSDs, IDD’s and Config Documents
• Overall 11-15 years of work experience
• 10 - 12 years of relevant working experience
• 6 years of experience in senior position
• 6 years of relevant functional HR experience preferably in a mid to senior position in HR with experience spanning across various domains of finance
• Experience in the service management of business operations

  Technical Competencies:

• Business Process Modelling Knowledge
• Completed all relevant modules on Oracle Launchpad
• Knowledge of True Cloud Methodology (TCM)

Other:

• Previous involvement in Global Template Design and sign off would be an advantage
• Experience as an Oracle Business Analyst or Oracle Subject Matter Expert with increasing levels of responsibility